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Remote Zendesk Jobs in Minnesota (NOW HIRING)

AO Globe Life

Client Benefits Representative

Saint Paul, MN · On-site +1

$90K - $119K/yr

This remote position involves connecting with prospective clients, conducting virtual needs assessments, and providing education about life, accident, and supplemental health insurance. You will have ...

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH) Key Responsibilities * Serve as the primary virtual point of contact for assigned ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or Cincinnati Ohio (OH) Key Responsibilities * Serve as the primary virtual point of contact for assigned ...

Integrityfex

Client Services Representative

Minneapolis, MN · Remote

$16.75 - $22.75/hr

Remote Opportunity** Integrity FEX is growing and seeking Client Services Representatives to help individuals and families explore life insurance options that meet their financial goals. We provide ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Minnesota

Remote Zendesk information

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are the most commonly searched types of Zendesk jobs in Minnesota?

The most popular types of Zendesk jobs in Minnesota are:

What are popular job titles related to Remote Zendesk jobs in Minnesota?

For Remote Zendesk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Minnesota look for?

The top searched job categories for Remote Zendesk jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Zendesk jobs?

Cities in Minnesota with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Minnesota as of August 2026, with employment types broken down into 74% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Customer Support Specialist - REMOTE - Little Rock, Arkansas

Davies

Rochester, MN • Remote

$17/hr

Full-time

Posted 18 days ago

Job description

Company:ClaimsPro LP - International Programs GroupCustomer Support Specialist - REMOTE - Little Rock, Arkansas
We are seeking a Full Time Customer Support Specialist to join our team in Little Rock, Arkansas! This is a remote based postiion.

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities:

  • Provides administrative support for client claims

  • Maintains Claim Databases

  • Sets up all new claims within the required time frame

  • Answer all phone calls for client programs

  • Provides follow up to all open claims in client systems and claim files

  • Fills in on other programs when needed

  • Attends monthly team meetings

  • Other duties as assigned

Qualifications, Education and/or Experience

  • 1-2 years relatable customer support experience

  • High School Diploma or Equivalent required

  • Bachelor's degree is preferred

Computer Skills

  • Proficient in Microsoft Office

Competencies

  • Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.

  • Excellent time management skills

  • Strong Communicator (verbal and written)

  • Ability to multi-task and handle high volume of concurrent tasks

  • Work collaboratively with others inside and outside the company

Environment/Working Conditions:

  • Only US residents will be considered

  • Dynamic environment with tight deadlines, number and changing priorities

  • All prospective employees must pass a background check

  • Office environment including prolonged periods of computer use

  • Remote working, but may be called into work in the office temporarily or permanently at any time

  • Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

Unsolicited Outreach Statement - Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#IPG

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