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Remote Zendesk Jobs in Minnesota (NOW HIRING)

ALINE GREETINGS LLC

Remote Support Specialist

Edina, MN · On-site +1

$25 - $38/hr

Remote Technical Support SpecialistJoin A-Line Greetings A-Line Greetings Salutations A-Leine Greetings is dedicated to manufacturing the greatest greeting cards and social expression products in the ...

ForgeFit

Remote Customer Service Specialist

Saint Paul, MN · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Minneapolis, MN · On-site +1

$17.75 - $23.50/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Rochester, MN · On-site +1

$17.25 - $22.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsZendesk JobsRemote Zendesk JobsRemote Zendesk Jobs in Minnesota

Remote Zendesk information

What is a remote Zendesk?

A Remote Zendesk job typically involves providing customer support or technical assistance using the Zendesk platform, while working from a location outside of a traditional office setting. Employees in these roles use Zendesk's ticketing, chat, or call systems to handle customer inquiries, troubleshoot issues, and ensure customer satisfaction. These positions can range from customer service agents to administrators and developers who configure and optimize the Zendesk system for businesses. Remote Zendesk jobs offer flexibility and are ideal for those who prefer or require working from home. Companies hiring for these roles look for strong communication skills, problem-solving abilities, and familiarity with the Zendesk software.

What are the key skills and qualifications needed to thrive as a remote Zendesk support specialist?

To thrive as a Remote Zendesk Support Specialist, you need strong customer service skills, problem-solving ability, and familiarity with help desk operations, often supported by experience in customer support roles. Proficiency in Zendesk software, ticketing systems, and related CRM tools is typically required, and Zendesk certifications can be beneficial. Excellent written communication, adaptability, and time management are essential soft skills for remote work and effective customer interactions. These skills ensure prompt, accurate support and a positive experience for customers across digital channels.

What are some common challenges faced by remote Zendesk agents and how can they be addressed?

Remote Zendesk agents often encounter challenges such as managing high ticket volumes, maintaining clear communication with both customers and internal teams, and staying engaged while working independently. To address these, it’s important to establish a daily routine, leverage Zendesk’s collaboration tools, and proactively participate in virtual team meetings. Setting up a dedicated workspace and utilizing time management strategies can also help agents stay productive and connected, ensuring high-quality customer support despite the remote setting.

What is the difference between Remote Zendesk vs Remote Customer Support Specialist?

AspectRemote ZendeskRemote Customer Support Specialist
CredentialsZendesk certification, customer service experienceCustomer service experience, communication skills
Work EnvironmentSupport ticket systems, CRM tools, remote setupCustomer communication channels, remote or office
Industry UsageTech, SaaS, e-commerce companiesRetail, telecom, tech, various sectors
Search & Comparison IntentFocus on Zendesk platform skillsBroader customer support roles

Remote Zendesk roles specifically require expertise in Zendesk software and related certifications, often within tech or SaaS industries. Remote Customer Support Specialists have broader customer service responsibilities across various platforms and industries. While both roles involve remote work and customer interaction, Remote Zendesk positions emphasize platform-specific skills, making them more specialized.

What are the most commonly searched types of Zendesk jobs in Minnesota?

The most popular types of Zendesk jobs in Minnesota are:

What are popular job titles related to Remote Zendesk jobs in Minnesota?

For Remote Zendesk jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Zendesk jobs in Minnesota look for?

The top searched job categories for Remote Zendesk jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Zendesk jobs?

Cities in Minnesota with the most Remote Zendesk job openings:

Remote Zendesk jobs near you
Infographic showing various Remote Zendesk job openings in Minnesota as of August 2026, with employment types broken down into 74% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

Implementation Specialist - Remote

AcuStaf Software

Minneapolis, MN • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Company Description

AcuStaf is an industry leader in Labor Management Software. Founded in 1979, AcuStaf provides Time & Attendance, Scheduling, and Staffing Solutions to 24/7 industries. AcuStaf is looking for motivated team members to work collaboratively to support our customers.

Job Description

Position: Implementation Specialist

Type: Full-time, Exempt, Remote & On-site Travel

Location: Bloomington, MN

Benefits: Medical, Dental, Vision, Paid Holidays, Paid Time Off, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k)

Position Summary:

The Implementation Specialist implements the AcuStaf staffing and scheduling solution to meet our clients’ needs.  They will perform business process analysis, consultation, design, implementation, training, deployment, and documentation. They are responsible to document customer requirements and configure applications to meet customer-specific business processes. They will interface with customers during the design and deployment of business solutions. They can be involved in pre-sales activity to obtain and expand government medical centers and healthcare system business. They will build and maintain client relationships. They will manage the solutions through deployment, training, and hand-off activities.

Responsibilities:

  • Configures, tests, and deploys enterprise application and business processes for clients.
  • Coordinates with client to identify project resources and manage schedule to maximize productivity.
  • Prepares presentations, gains consensus from client and implementation team, and implements solutions.
  • Translates client’s business requirements into application configurations, creates and maintains system documentation, workflows, and requirements.
  • Prepares training materials, updates custom documents, and facilitates onsite and virtual training sessions and participates in user group meetings.
  • Supports the client following “Go Live” deployment to troubleshoot identified issues and promote additional methods to optimize the system for enhanced performance through consulting with peers.
  • Ensures all projects are delivered on time and within budget while tracking key performance indicators/metrics and providing status reports.
  • Promotes AcuStaf's capabilities to clients, identifies sales opportunities, and achieves contract extension or additional business within the account(s).
  • Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives.
  • Performs internal educational sessions on the AcuStaf platform while serving as a peer resource and trainer to team members.
  • Special projects as assigned.
Qualifications

Required Qualifications: 

  • Bachelor degree in Business, MIS, Communications or 4 years of relevant work experience.
  • 1+ years of Software as a Service implementation.
  • Experience as a project lead or lead functional consultant identifying, analyzing, and managing project risks and impacts.
  • Experience in business analysis, requirements definition and providing options and recommendations on the best way to implement the requirements to meet overall business goals and processes, including integrations, interfaces, and data flows.
  • Experience with Microsoft Office product suite.
  • Excellent communications skills, including verbal, written, interpersonal and presentation.
  • Must be willing to travel up to 50% on average throughout the year.

Preferred Qualifications:

  • 1+ years of Labor Management experience.
  • 1+ years of relevant consulting.
  • Experience with Jira, Confluence, Zendesk.
  • Knowledge of scheduling, time and attendance and credentialing software.
  • Knowledge of payroll processing.

Additional Information

Job Specifics:

  • Job requires working on a computer for extended periods of time.
  • Job requires frequent communication via telephone, email, and chat.

What We Offer:

  • Competitive benefits and pay.
  • Small, collaborative teams.
  • Recognition for innovative contributions.

All your information will be kept confidential according to EEO guidelines.