Jersey City, NJ · On-site +1
$50 - $60/hr
... telephony, transcription, workforce management, and analytics tools. · Champion agile ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...
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Jersey City, NJ · On-site +1
$50 - $60/hr
... telephony, transcription, workforce management, and analytics tools. · Champion agile ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...
New York, NY · Remote
$17 - $22/hr
Remote Role Description: The CC (Contact Center) Service Advocate helps us meet the goal of ... Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on ...
New York, NY · Remote
$17 - $22/hr
Remote Role Description: The CC (Contact Center) Service Advocate helps us meet the goal of ... Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on ...
Manhattan, NY · On-site +1
$134K - $177K/yr
Even with a highly dispersed, largely remote workforce, we stay connected through our Slack ... You'll report to an Engineering Manager and own the end-to-end delivery of large-scale, complex ...
Manhattan, NY · On-site +1
$134K - $177K/yr
Even with a highly dispersed, largely remote workforce, we stay connected through our Slack ... You'll report to an Engineering Manager and own the end-to-end delivery of large-scale, complex ...
Even with a highly dispersed, largely remote workforce, we stay connected through our Slack ... This position reports to an Engineering Manager and is expected to take ownership of large-scale ...
Even with a highly dispersed, largely remote workforce, we stay connected through our Slack ... This position reports to an Engineering Manager and is expected to take ownership of large-scale ...
Manhattan, NY · On-site +1
$70K - $90K/yr
Establish and manage trust-based relationships with the WES' existing grantee partners: provide support, respond to questions, design and facilitate meetings, track and review grantee partner ...
Manhattan, NY · On-site +1
$70K - $90K/yr
Establish and manage trust-based relationships with the WES' existing grantee partners: provide support, respond to questions, design and facilitate meetings, track and review grantee partner ...
Manhattan, NY · On-site +1
$70K - $90K/yr
Establish and manage trust-based relationships with the WES' existing grantee partners: provide support, respond to questions, design and facilitate meetings, track and review grantee partner ...
Manhattan, NY · On-site +1
$70K - $90K/yr
Establish and manage trust-based relationships with the WES' existing grantee partners: provide support, respond to questions, design and facilitate meetings, track and review grantee partner ...
Manhattan, NY · Remote
$80 - $85/hr
Remote Note: These roles are remote, however, there will be some onsite work required as is ... Workforce Management (WFM). This role involves consolidating five WFC instances into a single ...
New
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Manhattan, NY · Remote
$80 - $85/hr
Remote Note: These roles are remote, however, there will be some onsite work required as is ... Workforce Management (WFM). This role involves consolidating five WFC instances into a single ...
New
New York, NY · On-site +1
Remote, however, there will be some onsite work required as is necessary Duration: Long Term Job ... Workforce Management (WFM). This role involves consolidating five WFC instances into a single ...
New
New York, NY · On-site +1
Remote, however, there will be some onsite work required as is necessary Duration: Long Term Job ... Workforce Management (WFM). This role involves consolidating five WFC instances into a single ...
New
New York, NY · On-site +1
$168K - $240K/yr
Minimum of 8+ years of experience in product management, with a proven track record of taking ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$168K - $240K/yr
Minimum of 8+ years of experience in product management, with a proven track record of taking ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$195K - $300K/yr
Program Management and Engineering Execution: Ensure that the product vision is realized through ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$195K - $300K/yr
Program Management and Engineering Execution: Ensure that the product vision is realized through ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
Support secure architecture design for remote workforce technologies, enterprise mobility, and ... Its more than 1,300 employees are singularly focused on private wealth management - disciplined ...
Support secure architecture design for remote workforce technologies, enterprise mobility, and ... Its more than 1,300 employees are singularly focused on private wealth management - disciplined ...
Greenwich, CT · Remote
$85K - $100K/yr
... a remote Claims for growth; Preparing and overseeing an offshore Claims Team for growth * Reviewing existing procedures and implementing claims best practices * Applying workforce management ...
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Greenwich, CT · Remote
$85K - $100K/yr
... a remote Claims for growth; Preparing and overseeing an offshore Claims Team for growth * Reviewing existing procedures and implementing claims best practices * Applying workforce management ...
New York, NY · On-site +1
$112K - $160K/yr
Accounting Manager Gemini is looking to hire a dynamic accounting manager responsible for day-to ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$112K - $160K/yr
Accounting Manager Gemini is looking to hire a dynamic accounting manager responsible for day-to ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$112K - $160K/yr
The team operates globally, managing customer cash flows, liquidity, and the continued build-out of ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$112K - $160K/yr
The team operates globally, managing customer cash flows, liquidity, and the continued build-out of ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
Passaic, NJ · Remote
$3.0K - $5.0K/mo
Remote (New Jersey experience strongly preferred) Engagement: Contract or Part-Time (flexible ... well as managing submission timelines and post-award requirements when applicable. Required ...
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Passaic, NJ · Remote
$3.0K - $5.0K/mo
Remote (New Jersey experience strongly preferred) Engagement: Contract or Part-Time (flexible ... well as managing submission timelines and post-award requirements when applicable. Required ...
New York, NY · On-site +1
Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...
New York, NY · On-site +1
Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...
New York, NY · On-site +1
$168K - $240K/yr
... state management, and zero-downtime deployments * Proven expertise with Kubernetes security ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$168K - $240K/yr
... state management, and zero-downtime deployments * Proven expertise with Kubernetes security ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
... remote workforce) in a complex and rapidly changing multi-state, multi-entity organization * Adept in ambiguous situations, adaptable to changing priorities while effectively managing multiple ...
New York, NY · On-site +1
... remote workforce) in a complex and rapidly changing multi-state, multi-entity organization * Adept in ambiguous situations, adaptable to changing priorities while effectively managing multiple ...
New York, NY · On-site +1
$92K - $132K/yr
Develop and maintain driver-based models tied to key financial and operational metrics; manage ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$92K - $132K/yr
Develop and maintain driver-based models tied to key financial and operational metrics; manage ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$67K - $90K/yr
The Department: Compliance The Compliance Team at Gemini is dedicated to managing the next ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
New York, NY · On-site +1
$67K - $90K/yr
The Department: Compliance The Compliance Team at Gemini is dedicated to managing the next ... Employees who do not live near one of our hubs are part of our remote workforce. All employees ...
$27.4K - $41K
5% of jobs
$51.3K is the 25th percentile. Wages below this are outliers.
$41K - $54.6K
26% of jobs
The median wage is $68.2K / yr.
$54.6K - $68.2K
19% of jobs
$68.2K - $81.9K
11% of jobs
$95.5K is the 75th percentile. Wages above this are outliers.
$81.9K - $95.5K
14% of jobs
$95.5K - $109.1K
10% of jobs
$109.1K - $122.7K
4% of jobs
$122.7K - $136.4K
7% of jobs
$136.4K - $150K
1% of jobs
$150K - $163.6K
1% of jobs
$163.6K - $177.2K
1% of jobs
$27.4K
$83.6K
$177.2K
A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.
One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.
To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.
$50 - $60/hr
Contractor
Re-posted 10 days ago
Job Title: Senior Product Manager
Location : Hybrid
Compensation : 50-60$/Hr on C2C/1099
Work Authorization: GC, USC
Position Summary
We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards.
The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries.
Key Responsibilities
· Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout.
· Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements.
· Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements.
· Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems).
· Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences.
· Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics.
· Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency.
· Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools.
· Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams.
· Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition.
Required Qualifications
· 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.
· Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.
· Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.
· Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.
· Experience with voice UX, IVR design, and contact center reporting/analytics.
· Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.
· Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.
· Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education
· Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required.
· Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred.
Preferred Experience
· Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments.
· Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems.
· Experience designing omnichannel strategies across voice, chat, and digital self-service.
· Familiarity with workforce management tools and quality assurance processes for contact centers.
· Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations.
Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers
