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Remote Voice Analyst Jobs (NOW HIRING)

Transform9

Conversational Analyst

Birmingham, AL · On-site +1

About the role Transform9's voice agents succeed or fail on the quality of their conversations. The ... Surface trends and recommendations to product and leadership Location Remote (US). If you're in the ...

Danaher

Analyst, Security Operations - USA Remote

$125K - $145K/yr

The Analyst, Security Operations is responsible for reviewing and responding to security events ... You will build relationships with the subsidiary companies, and act as their voice to the corporate ...

Danaher

Analyst, Security Operations - USA Remote

The Analyst, Security Operations is responsible for reviewing and responding to security events ... You will build relationships with the subsidiary companies, and act as their voice to the corporate ...

Crown ABA

Remote BCBA Analyst - Crown ABA

Hyattsville, MD · On-site +1

$80.01 - $95/hr

As we continue to grow, we're looking for dedicated Board Certified Behavior Analysts (BCBAs) to ... voice is valued and collaboration is encouraged ✨ Flexible scheduling and remote options for ...

Crown ABA

Remote BCBA Analyst - Crown ABA

Cheverly, MD · On-site +1

$80.01 - $95/hr

As we continue to grow, we're looking for dedicated Board Certified Behavior Analysts (BCBAs) to ... voice is valued and collaboration is encouraged ✨ Flexible scheduling and remote options for ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · Remote

Fully remote position. Candidates MUST reside in one of the following states: NC, SC, GA, FL, TN ... Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice. * Knowledge ...

Hudson Automotive Group

Telecom Analyst

Charleston, SC · On-site +1

Fully remote position.Candidates MUST reside in one of the following states: NC, SC, GA, FL, TN, OH ... Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice. * Knowledge ...

Asurion

Sales Compliance Specialist (Bilingual)

Remote PURPOSE & DESCRIPTION The Sales Compliance Specialist is a subject matter expert that ... Utilize voice analytics software to find specific call types and create custom views that add ...

Genpact

Associate - Customer Care - Voice 5A

Richardson, TX · On-site +1

$13.25 - $18.25/hr

... Analytics, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...

Genpact

Associate - Customer Care - Voice 5A

Guss, IA · Remote

$14.50 - $20/hr

... Analytics, Technical Support, Third Level Support, Virtual Administrative Support, Voice-User ... Type - Remote Work Shift - Rotating (United States of America) The approximate annual base ...

Radiology Partners

Data Analyst

$80K - $100K/yr

Flexible Remote Schedules * Generous PTO Plans and Paid Holidays * Proudly Certified as a Great ... Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and ...

Genpact

Sr. Associate - Customer Care - Voice 5B

Atlanta, GA · On-site +1

$14 - $19.25/hr

Conduct root cause analysis for SLA deviations and support development of corrective action plans ... Type - Remote Work Shift - Day Job (United States of America) The approximate annual base ...

radiology partners

Data Analyst

$80K - $100K/yr

Remote Work Location Type: Remote WHO WE ARE AND WHAT WE DO: Radiology Partners, through its ... Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and ...

Diverse Lynx LLC

UCM Engineer

Houston, TX · Remote

Remote Work Emp Type: Contract (C2C/W2) Interview: Phone/Skype UCM engineers who have experience ... Ribbon Session Border Controllers ( SBC ) Analyze, configure, and troubleshoot networks with mixed ...

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How much do remote voice analyst jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for remote voice analyst in the United States is $35.97, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $42.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Voice Analyst, and why are they important?

To thrive as a Remote Voice Analyst, you need strong analytical skills in speech and audio data, a background in linguistics or computer science, and experience with voice recognition technologies. Familiarity with tools like speech analytics software, natural language processing (NLP) platforms, and data visualization systems is typically required. Excellent attention to detail, problem-solving abilities, and effective remote communication set top performers apart. These skills enable accurate voice data interpretation and actionable insights, which are crucial for improving customer experience and operational efficiency.

How does a Remote Voice Analyst typically collaborate with other team members while working offsite?

Remote Voice Analysts often work closely with cross-functional teams such as engineers, customer support, and product managers through virtual communication tools like Slack, Zoom, or Microsoft Teams. Regular meetings, project management platforms, and shared documentation are essential for keeping everyone aligned on analysis results and recommendations. Building strong communication skills and being proactive in sharing insights are key to ensuring effective collaboration and contributing to the team's success, even when working remotely.

What is a Remote Voice Analyst?

A Remote Voice Analyst is a professional who evaluates, analyzes, and interprets voice data, often for purposes such as improving customer service, monitoring call quality, or enhancing speech recognition technologies. They work from a remote location, using specialized software to review recorded or live voice interactions, identify trends, and provide actionable insights. Their work helps organizations optimize communication strategies, ensure compliance, and improve overall customer experience. Remote Voice Analysts may collaborate with teams in telecommunications, customer support, or AI development. This role typically requires strong analytical skills, attention to detail, and familiarity with voice analytics tools.
More about Remote Voice Analyst jobs
What cities are hiring for Remote Voice Analyst jobs? Cities with the most Remote Voice Analyst job openings:
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Remote Voice Analyst jobs near you
Infographic showing various Remote Voice Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $74,823 per year, or $36 per hour.
Conversational Analyst

Conversational Analyst

Transform9

Birmingham, AL • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Calling your doctor shouldn't be harder than seeing your doctor. But at most practices, patients wait on hold, front-office staff drown in ring queues, and revenue walks out the door with every missed call.

Transform9 builds AI agents that answer every call for physician practices - scheduling appointments, routing callers, and resolving routine requests in seconds, around the clock. Our agents integrate directly with each practice's EHR, practice management, and phone systems, and adapt to how their front office actually works.

Our agents have handled millions of patient calls for thousands of providers, cut average hold times by 90%, and decreased call abandonment by 80%. We're headquartered in Birmingham, AL, and growing fast.

About the role

Transform9's voice agents succeed or fail on the quality of their conversations. The Conversational Analyst studies how patients and agents actually talk - analyzing real call data to find where agents excel, where they break down, and how to make every interaction faster, clearer, and more human. You'll turn conversation data into the insights and design changes that improve agent performance across thousands of practices.

What you'll do

  • Analyze deidentified patient call transcripts and agent interactions to identify failure points, friction, and opportunities to improve
  • Define and track conversation quality metrics - containment, resolution, escalation, and patient experience
  • Design and refine conversation flows, prompts, and agent responses in partnership with product and engineering
  • Build and maintain taxonomies for intents, call types, and outcomes
  • Run qualitative and quantitative analysis to prioritize the improvements with the biggest impact
  • Partner with the Core Platform team to translate findings into agent behavior changes
  • Monitor agent performance after changes ship and measure their impact
  • Surface trends and recommendations to product and leadership

Location

Remote (US). If you're in the Birmingham, AL area, this role is hybrid from our office (3 days in office / 2 remote).

Requirements

  • 3+ years in conversation design, linguistics, data analysis, or a related analytical role
  • Strong analytical skills - comfortable working with transcripts, structured data, and metrics
  • Strong understanding of natural language, dialogue, and how people communicate
  • Ability to translate qualitative observations into concrete design recommendations
  • Excellent written communication and attention to nuance
  • Comfort working with product and engineering teams in a fast-moving environment

Nice to have

  • Experience with conversational AI, chatbots, voice assistants, or LLM-based products
  • Familiarity with healthcare, patient communication, or contact-center environments
  • Experience with SQL, Python, or data analysis and visualization tools
  • Background in linguistics, computational linguistics, or speech

Benefits

  • Top-tier health coverage: medical, dental & vision
  • 401(k)
  • Paid time off + holidays, and paid parental leave

If you want to fix the front door of healthcare, we'd love to hear from you.

Transform9 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Note: the Transform9 team will only email you from a transform9.com email address.

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