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Remote Virtual Customer Service Jobs in Rochester, NY

Paychex

PEO Client Advocate

West Henrietta, NY · On-site +1

$24.18 - $37.99/hr

Customer Service - Preferred * Confidentiality - Preferred * Customer Advocacy - Preferred ... We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes ...

Paychex

Service Partner - PEO Payroll

West Henrietta, NY · On-site +1

$24.23 - $30.90/hr

Ensures good customer relations are maintained and customer claims and complaints are resolved ... We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes ...

Athena

Remote Psychotherapist

Rochester, NY · Remote

$50K - $100K/yr

We are a fee-for-service modeled clinic where therapists are paid per session completed. Athena ... virtual telehealth sessions conducted on a computer throughout the day, stand and sit for an ...

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Remote Virtual Customer Service information

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How much do remote virtual customer service jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for remote virtual customer service in Rochester, NY is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote virtual customer service representatives, and how can they be managed effectively?

Remote virtual customer service representatives often face challenges such as maintaining clear communication without in-person cues, managing time effectively in a home environment, and staying motivated in an isolated setting. To address these, it's helpful to establish a dedicated workspace, use collaboration tools to stay connected with team members, and follow a structured daily schedule. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support ongoing professional development.

What is the difference between Remote Virtual Customer Service vs Remote Virtual Technical Support?

AspectRemote Virtual Customer ServiceRemote Virtual Technical Support
Required SkillsCommunication, problem-solving, product knowledgeTechnical troubleshooting, software/hardware knowledge
Work EnvironmentCustomer service centers, home officesTechnical help desks, remote support centers
Common EmployersRetail, e-commerce, service providersIT companies, software providers, tech support firms

Remote Virtual Customer Service and Remote Virtual Technical Support both involve assisting customers remotely, but they differ mainly in skill requirements. Customer service roles focus on communication and product knowledge, while technical support requires technical troubleshooting skills. Both roles are typically performed from home and are common in various industries, but technical support often demands more specialized technical credentials.

What are the key skills and qualifications needed to thrive as a Remote Virtual Customer Service Representative, and why are they important?

To thrive as a Remote Virtual Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Excellent patience, active listening, and self-motivation are crucial soft skills for delivering effective service remotely. These competencies ensure customer satisfaction and efficient issue resolution in a virtual work environment.

What is a Remote Virtual Customer Service job?

A Remote Virtual Customer Service job involves assisting customers with their inquiries, problems, or orders through online channels such as email, chat, or phone, all while working from a remote location. Employees in this role help resolve issues, provide product information, and ensure customer satisfaction without being physically present in a call center or office. This position typically requires strong communication skills, problem-solving abilities, and comfort with digital tools. Remote virtual customer service jobs are popular for their flexibility and the ability to work from home. Many companies now offer these positions to support customers across different time zones and regions.

What jobs pay 4000 a week without a degree?

Remote virtual customer service roles typically do not pay $4,000 a week without significant experience or high-level commissions. High-paying jobs in sales, consulting, or specialized freelance work may reach that level, but they often require specific skills, certifications, or a strong client base. Most roles in customer service focus on hourly wages or salaries below that threshold without advanced qualifications.

How much does Amazon pay for remote customer service?

Remote customer service representatives at Amazon typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer service tools, with some positions offering additional benefits or performance bonuses.

How can I make 2000 a week working from home?

Remote virtual customer service roles typically pay hourly, and earning $2000 weekly requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve handling high call volumes, gaining specialized skills, or working for multiple employers or agencies that offer higher pay for experienced agents.

How to make $1000 a week remotely?

A remote virtual customer service representative can earn $1000 a week by working full-time hours, often 40 hours or more, and gaining experience or specialized skills such as technical support or multilingual abilities. Increasing income may involve taking on multiple clients, working for higher-paying companies, or pursuing certifications to enhance your qualifications.
What are the most commonly searched types of Virtual Customer Service jobs in Rochester, NY? The most popular types of Virtual Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Virtual Customer Service jobs? Cities near Rochester, NY with the most Remote Virtual Customer Service job openings:
Remote Virtual Customer Service jobs near you
Infographic showing various Remote Virtual Customer Service job openings in Rochester, NY as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,861 per year, or $16.8 per hour.
Customer Success Sales Manager

Customer Success Sales Manager

CADimensions, Inc.

Rochester, NY • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

CUSTOMER SUCCESS SALES MANAGER

At CADimensions, we believe great sales is about more than closing deals — it's about building trusted partnerships and helping customers solve real challenges. Our Customer Success Managers are at the forefront of that mission, connecting innovative technology with the people who need it most.

We're looking for a driven, relationship-focused individual to grow and manage a portfolio of customers, uncover new opportunities, and deliver solutions that create real impact. This role is perfect for someone who is curious, resilient, and motivated by both winning new business and helping customers succeed long-term.

WHAT YOU WILL BE DOING:

  • Build and manage strong relationships within a defined set of accounts, serving as a trusted advisor to customers.
  • Prospect and generate new opportunities within existing accounts and targeted prospects.
  • Own the full sales cycle, including identifying opportunities, progressing deals, forecasting, and closing business.
  • Partner closely with customers to understand their needs and align solutions that drive value.
  • Maintain accurate and up-to-date activity, pipeline, and forecasting within HubSpot CRM.
  • Collaborate with internal teams (technical, marketing, and leadership) to deliver a seamless customer experience.
  • Continuously develop product knowledge, including certifications in Dassault Systèmes or other vendor solutions.
  • Stay proactive and persistent in follow-up to ensure opportunities move forward and customers stay engaged.
  • Contribute to team success by sharing insights, best practices, and supporting overall sales initiatives.

WHAT YOU NEED TO BE SUCCESSFUL:

  • Bachelor's degree in Business, Engineering, or related field (or equivalent experience)
  • 2–3 years of sales experience, including prospecting and closing business
  • Strong ability to build relationships and earn trust with customers
  • Self-motivated with strong problem-solving and critical thinking skills
  • Excellent communication, organization, and follow-through
  • Ability to collaborate effectively across teams to drive results

PREFERRED QUALIFICATIONS:  

  • Experience selling CAD, engineering, or manufacturing solutions
  • Familiarity with SOLIDWORKS or similar platforms
  • Experience using HubSpot CRM
  • Proven track record of generating pipeline and closing new business
  • Experience with solution-based or consultative sales approaches

PERKS OF WORKING AT CADIMENSIONS

  • Competitive Compensation: $50,000 – $60,000 base salary plus commission
  • Health Benefits: Medical, dental, and vision coverage, including a medical plan option where CADimensions pays 100%.
  • 401(k) with Immediate Matching: Company match available with no waiting period, helping you start building for the future right away.
  • Generous Time Off: Paid time off to recharge that increase every year, plus dedicated paid volunteer time so you can give back to causes that matter to you.
  • Flexibility: Remote work environment with the ability to work where you're most productive.
  • Growth Opportunities: The chance to develop your technical and business systems expertise while working closely with teams across the organization.
  • Great Culture: A collaborative team environment recognized as a Great Place to Work, where people genuinely support each other and enjoy what they do.

ABOUT US 
CADimensions, Inc. is the premier provider of innovative tools and solutions for the Engineering and Manufacturing community. We partner with industry leaders to offer state-of-the-art CAD software, 3D printing technologies, and comprehensive consulting services. Our mission is to empower our clients to bring their visions to life by enhancing efficiency and fostering creativity. Whether it's through advanced design services, cutting-edge additive manufacturing, or expert training and support, CADimensions is dedicated to driving success and innovation for our customers. Join us and be a part of a dynamic team that is shaping the future of engineering and manufacturing. 

Visit us at CADimensions to learn more about our products and services.

EQUAL OPPORTUNITY EMPLOYER
CADimensions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic.