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Remote Ticketing Jobs in New York (NOW HIRING)

United States (Remote) Eligibility: Only open to candidates who currently reside within the United ... Document customer issues and resolutions accurately and thoroughly in our ticketing system.

Remote, US Schedule: Flexible to work nights and weekends. Training schedule will vary. CharterUP ... Monitor and action cases in the ticketing system to address exceptions such as service delivery ...

Associate, Strategy & Analytics

New York, NY · On-site +1

$132.20K - $155.50K/yr

Location: Hybrid (3 days in office/2 days remote) - New York, NY What You'll Do: * Cultivating ... ticketing company, sports team/league, or sports/entertainment agency * Experience conducting ...

With our technological savvy and fan-first attitude we're simplifying and modernizing the ticketing ... To review our candidate privacy notice, click here. #LI-Remote

Be Seen First

Remote Job Type: Full-time Schedule: Monday-Friday, 9:00 AM - 5:00 PM Pay: $50,000 - $60,000/year ... Experience with any major customer service/ticketing platforms (e.g., Gorgias, Zendesk, Freshdesk ...

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Remote Ticketing information

What is a Remote Ticketing job?

A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.

What are the key skills and qualifications needed to thrive in the Remote Ticketing position, and why are they important?

To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.

What does a typical workday look like for someone in a Remote Ticketing position?

A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
What are the most commonly searched types of Ticketing jobs in New York? The most popular types of Ticketing jobs in New York are:
What cities in New York are hiring for Remote Ticketing jobs? Cities in New York with the most Remote Ticketing job openings:
Remote IT Incident & Service Management Lead

Remote IT Incident & Service Management Lead

Agile Resources Inc

Manhattan, NY • Remote

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

A leading energy industry company is seeking an Incident Manager to work remotely. The ideal candidate will have familiarity with operational metrics, ITSM best practices, and extensive knowledge of Microsoft 365. Experience with ticketing platforms like ServiceNow and a strong understanding of Azure cloud services are crucial.

This role requires strong analytical skills and practical experience in incident management to ensure service health and operational efficiency. #J-18808-Ljbffr