Pittsford, NY · On-site +1
$29.71 - $37.12/hr
... Remote work schedule. KEY RESPONSIBILITIES * Customer Focus - Handling inbound cases through phone, email, and other options via our ticketing system. Keeping backlog to an extreme minimum while ...
Pittsford, NY · On-site +1
$29.71 - $37.12/hr
... Remote work schedule. KEY RESPONSIBILITIES * Customer Focus - Handling inbound cases through phone, email, and other options via our ticketing system. Keeping backlog to an extreme minimum while ...
A typical workday as a Remote Ticketing agent involves responding to customer inquiries related to ticket purchases, troubleshooting order issues, processing refunds or exchanges, and updating ticketing records within designated platforms. You will likely handle communications via email, chat, or phone, while collaborating with team members and other departments to resolve complex issues. The workload can fluctuate depending on event schedules or high-demand sales periods, which means multitasking and time management are important. This position offers a structured routine with opportunities to learn new ticketing systems and develop your customer service expertise.
A Remote Ticketing job involves managing and processing ticket reservations, cancellations, and modifications for customers, typically in the travel, events, or customer service industries. Employees in this role use online systems to issue tickets, assist with scheduling, and ensure accurate booking details. This job requires strong communication skills, attention to detail, and proficiency with ticketing software. It is often done from home, allowing flexibility while supporting customers via phone, email, or chat.
To thrive as a Remote Ticketing professional, you need strong customer service abilities, attention to detail, and experience in handling ticket sales or support platforms, often requiring at least a high school diploma or equivalent. Familiarity with ticketing systems such as Zendesk, Eventbrite, or similar platforms, as well as basic knowledge of CRM or scheduling tools, is typically expected. Excellent communication, problem-solving skills, and the ability to work independently are highly valued soft skills in this role. These qualities are essential for efficiently resolving customer inquiries, managing high-volume requests, and ensuring a seamless ticketing experience in a remote work setting.
$29.71 - $37.12/hr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 11 days ago
8.3
Based on 183 frontline employees who took The Breakroom Quiz
68th of 535 rated manufacturers
As a Field Service Engineer, you will provide first-line technical support to our partners (VARs) across phone and non-phone channels. Your role focuses on resolving common product or configuration issues by following standard operating procedures and leveraging internal tools such as the support lab, knowledge base, ticket history, and peer collaboration.
You will be supporting ticket creators who are responsible for designing, implementing, configuring, operating, and maintaining the end customer's security solution.
You will report to the Senior Tech Support Supervisor based in Framingham, MA and follow a Remote work schedule.
KEY RESPONSIBILITIES
YOU MUST HAVE
WE VALUE
"The annual base hourly range for this position is $29.71 - $37.12. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
HONEYWELL BENEFITS
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here https://www.honeywell.com/us/en
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here https://www.honeywell.com/us/en
THE BUSINESS UNIT
Honeywell Building Automation delivers smart, customized solutions that help optimize facilities of every size. Through advanced services-on-site or remote-we drive efficiency, sustainability, and security with integrated building systems, predictive maintenance, energy management, and cybersecurity protection.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: July 13, 2026.
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Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.
Furniture manufacturing
10,000+ Employees
Charlotte, NC, US
1906
