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Remote Ticket Support Jobs in Georgia (NOW HIRING)

MacStadium

Technical Support Specialist

Atlanta, GA · On-site +1

$55K - $70K/yr

We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward ... Triage and ticket lifecycle: Every support ticket has a clear owner, priority, and next action.

Deluxe

Product Training Analyst

Atlanta, GA · On-site +1

... of remote deposit capture software. * Monitors support ticketing system, specifically the ... ticket lifecycle. Keeps stakeholders updated as needed to include customer updates based on ...

OnPay

Advanced Support Consultant (Payroll Tax)

Atlanta, GA · On-site +1

$28.84 - $31.25/hr

Provide client support via a ticket management system to effectively troubleshoot and resolve ... Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta ...

Centraprise

Mainframe Automation Engineer

Atlanta, GA · On-site +1

... auto ticket generation. * Expected to support Automation application through various upgrade ... remote console access & paging. * Responsible for all automation tool functionality, design ...

Softheon

Client Executive

Nashville, TN · On-site +1

$73K - $100K/yr

Remote About Us Join us in revolutionizing healthcare! We build software that simplifies the ... Ticket Oversight & Internal Coordination * Maintain continuous visibility into the internal ...

Harris

In parallel, design the Operations support model (DevOps, Platform, and IT support structure ... Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure ...

Harris

In parallel, design the Operations support model (DevOps, Platform, and IT support structure ... Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure ...

SP Data Digital

B2B Sales Representative

Atlanta, GA · Remote

$15/hr

Present and articulate the value of NFL Sunday Ticket and Peacock Sports Network * Ask targeted ... remote role * Paid training * $15 USD/hour base pay + uncapped performance-based bonuses ...

SP Data Digital

B2B Sales Representative

Atlanta, GA · Remote

$15/hr

Present and articulate the value of NFL Sunday Ticket and Peacock Sports Network * Ask targeted ... remote role * Paid training * $15 USD/hour base pay + uncapped performance-based bonuses ...

SP Data Digital

B2B Sales Representative

Atlanta, GA · Remote

$15/hr

Present and articulate the value of NFL Sunday Ticket and Peacock Sports Network * Ask targeted ... remote role * Paid training * $15 USD/hour base pay + uncapped performance-based bonuses ...

SP Data Digital

B2B Sales Representative

Atlanta, GA · Remote

$15/hr

Present and articulate the value of NFL Sunday Ticket and Peacock Sports Network * Ask targeted ... remote role * Paid training * $15 USD/hour base pay + uncapped performance-based bonuses ...

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All JobsTicket Support JobsRemote Ticket Support JobsRemote Ticket Support Jobs in Georgia

Remote Ticket Support information

What are the main challenges faced by Remote Ticket Support professionals, and how can they be managed effectively?

Remote Ticket Support professionals often face challenges such as managing high ticket volumes, resolving issues without direct physical access, and communicating clearly across digital channels. To handle these effectively, it's essential to prioritize tickets based on urgency, maintain thorough documentation, and leverage remote troubleshooting tools. Proactively collaborating with other departments and regularly updating customers on ticket status can also help ensure smooth resolution and a positive support experience.

What is a Remote Ticket Support job?

A Remote Ticket Support job involves assisting customers or clients with their inquiries, issues, or technical problems through a ticketing system, all while working from a remote location. Employees in this role typically receive requests via email, web forms, or specialized customer service platforms, and respond to these tickets in a timely and professional manner. They may troubleshoot problems, escalate issues to other departments, and ensure that each ticket is resolved to the customer's satisfaction. This position requires strong communication skills, technical proficiency, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a Remote Ticket Support specialist, and why are they important?

To thrive as a Remote Ticket Support specialist, strong problem-solving abilities, technical troubleshooting skills, and familiarity with customer service principles are essential, typically supported by experience in help desk or IT support roles. Proficiency in ticketing systems like Zendesk, Freshdesk, or Jira Service Desk, as well as basic networking and software knowledge, is typically required. Exceptional communication, patience, and time management are standout soft skills for efficiently handling diverse customer inquiries remotely. These competencies ensure timely resolution of issues, high customer satisfaction, and effective remote collaboration within support teams.

What is the difference between Remote Ticket Support vs Remote Help Desk Technician?

AspectRemote Ticket SupportRemote Help Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often including CompTIA A+ or Network+
Work EnvironmentPrimarily online ticketing systems, remote communication toolsRemote or on-site, handling tickets and direct user support
Industry UsageIT support, customer service, tech companiesIT support, tech services, corporate help desks
Common Search/ComparisonYesYes

Remote Ticket Support and Remote Help Desk Technician roles both involve providing technical assistance remotely. While they share similar credentials and work environments, Remote Ticket Support focuses mainly on managing support tickets through online systems, whereas Remote Help Desk Technicians often handle direct user issues and may work in broader IT support roles. Both are essential in tech industries and frequently compared by job seekers.

What are popular job titles related to Remote Ticket Support jobs in Georgia? For Remote Ticket Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Remote Ticket Support jobs in Georgia look for? The top searched job categories for Remote Ticket Support jobs in Georgia are:
What cities in Georgia are hiring for Remote Ticket Support jobs? Cities in Georgia with the most Remote Ticket Support job openings:
Remote Ticket Support jobs near you
Infographic showing various Remote Ticket Support job openings in Georgia as of July 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 40% Physical, 3% Hybrid, and 57% Remote job distribution.
Technical Support Representative Level 1

Technical Support Representative Level 1

ConstructConnect

Atlanta, GA • On-site, Remote

Full-time

Posted 8 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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