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Remote Text Chat Operator Jobs in Virginia (NOW HIRING)

CAI

Senior Customer Service Representative

Richmond, VA · On-site

$19 - $26.25/hr

Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Handle inbound and outbound contacts via phone, live chat, and email with consistent ...

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All JobsRemote Text Chat Operator JobsRemote Text Chat Operator Jobs in Virginia

Remote Text Chat Operator information

See Virginia salary details

$12

$20

$29

How much do remote text chat operator jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote text chat operator in Virginia is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Text Chat Operator position, and why are they important?

To succeed as a Remote Text Chat Operator, you should have excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer service platforms, chat management software, and basic troubleshooting systems is often required. Strong attention to detail, problem-solving abilities, and a calm, patient demeanor set top performers apart in this role. These skills ensure effective and timely support for customers, help resolve issues efficiently, and foster positive client experiences in a remote environment.

What is a Remote Text Chat Operator job?

A Remote Text Chat Operator is responsible for engaging in text-based conversations with customers, clients, or users through online platforms. This role typically involves customer support, sales, or entertainment-based chatting, depending on the company. Operators must have strong typing skills, good grammar, and the ability to respond quickly and professionally. The job is often flexible, allowing people to work from home with varying shifts.

What does a typical workday look like for a Remote Text Chat Operator?

A typical day for a Remote Text Chat Operator often involves handling multiple live chat conversations simultaneously, assisting customers with inquiries, troubleshooting product or service issues, and documenting interactions in company systems. You’ll usually work independently, but stay closely connected with a remote team through online communication tools and regular virtual check-ins. Most schedules are structured with set shifts, though some companies offer flexible hours or part-time opportunities. The role requires consistent focus, adaptability to changing workflows, and collaboration with supervisors or other departments when escalations arise. This structure ensures that customers receive timely, accurate assistance while operators remain supported and engaged.

What are the most commonly searched types of Text Chat Operator jobs in Virginia? The most popular types of Text Chat Operator jobs in Virginia are:
What are popular job titles related to Remote Text Chat Operator jobs in Virginia? For Remote Text Chat Operator jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Remote Text Chat Operator jobs in Virginia look for? The top searched job categories for Remote Text Chat Operator jobs in Virginia are:
What cities in Virginia are hiring for Remote Text Chat Operator jobs? Cities in Virginia with the most Remote Text Chat Operator job openings:
Remote Text Chat Operator jobs near you
Infographic showing various Remote Text Chat Operator job openings in Virginia as of June 2026, with employment types broken down into 61% Full Time, 28% Part Time, and 11% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,944 per year, or $20.2 per hour.

Crisis Counselor (Remote Contractor Work, United States)

Gaggle Net, Inc.

Charlottesville, VA • Remote

$21.50 - $28/hr

Contractor

Posted 7 days ago

Job description

Gaggle has been supporting student safety and well-being for more than 20 years and is currently serving 5.2 million students. We help K-12 districts manage student safety on school-provided technology, offer tele-therapy to students and staff and we?ve helped hundreds of districts avoid tragedies and save lives.

Gaggle is in the phase of building our Crisis Counselor team. We are seeking Independent Contractors for positions of Crisis Counselor. This contract work allows you the flexibility to work within the constraints of your own schedule. The Gaggle ReachOut team offers a 24x7 service that is used to support students in crisis situations. As an Independent Contractor, you would be supporting Gaggle's work in making a positive impact on the lives of K-12 students.

Requirements:

  • Crisis Help Line experience and certification preferred

  • Background in crisis management/de-escalation, mental health and/or social services

  • Counseling or coaching experience

  • Excel at empathetic listening, building strong rapport through text-based chat, and providing compassionate support during someone?s mental, emotional, or relational challenges.

  • Experience using various computer and web-based applications in a professional environment

  • Ability to exhibit tolerance of and respect for others' opinions

  • Adaptability to change

  • Ability to work independently; experience working as an Independent Contractor preferred

  • Access to high-speed internet (satellite is not acceptable)

  • Access to a computer, Chromebook, or laptop (tablets/phones are not acceptable)

  • Experience with Slack or other business-based chat applications is a plus

  • Must be comfortable in an ambiguous start-up environment, as process improvements continue to be implemented

  • Strong technology skills

  • Be flexible to sign up for shifts to cover the crisis line 24/7. We will work with you on your availability to support kids in need. Multiple shifts and options are available.

Additional Considerations:

  • The non-renewing, Independent Contractor assignment is not guaranteed for any length of time, workloads and hours will vary

  • Gaggle is in the process of partnering with school districts for this service, as a result, we will need flexibility from anyone accepting this contract with both start date and scheduling.

  • Contracts can be terminated at any time

  • There is potential for contract renewal depending on workflow and personal ability to fulfill responsibilities outlined above

  • Because Gaggle strives to enter into contract agreements with Independent Contractors who contribute to Gaggle's mission of student safety, criminal background checks are required for all prospective Independent Contractors - this screening includes, but is not limited to, both a National Criminal and National Sex Offender Registry check

  • 100% remote work

Please make sure to follow the application instructions at the bottom that include applying at this link directly:

https://recruiting.myapps.paychex.com/AppOne/MainInfoReq.asp?ReqID=5246496

Job Type: Contract

Diversity, Equity, and Inclusion

At Gaggle, a diverse, inclusive, and equitable workplace is one where all employees and customers, whatever their gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or disability, feel valued and respected. We are committed to a nondiscriminatory approach and provide equal opportunity for employment and advancement in all of our departments, programs, and worksites. We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard. We?re committed to maintaining an inclusive environment with equitable treatment for all.

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