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Remote Telephonic Nurse Jobs (NOW HIRING)

Gentiva Hospice

Telephonic Triage Nurse

Mooresville, NC · On-site +1

We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice ...

Gentiva Hospice

Telephonic Triage Nurse

We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice ...

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How much do remote telephonic nurse jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote telephonic nurse in the United States is $36.49, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $38.46 per hour, depending on experience, location, and employer.

What is the best remote job for a remote telephonic nurse?

A remote telephonic nurse can pursue roles such as telehealth nurse, case manager, or health coach, which involve providing patient support and education via phone or video calls. These positions often require strong communication skills, nursing licensure, and familiarity with electronic health records (EHR) systems. They typically offer flexible schedules and the ability to work from home full-time.

What does a remote telephonic nurse do?

A remote telephonic nurse provides health care services to patients via telephone or internet. You perform your duties at home or in an office, possibly even in a health care facility. As a telephonic nurse, your responsibilities include conducting assessments of patients and then offering treatment advice or referring the patient to a physician. A virtual nurse practitioner (NP) can diagnose patients and provide treatment. Some telephonic nurses follow up with patients to check on their condition after a procedure or appointment, while others perform triage on callers to assess their needs for additional treatment.

How much do remote telephonic nurses make?

Remote telephonic nurses typically earn between $60,000 and $80,000 annually, depending on experience, certifications, and employer. Some may earn higher with specialized skills or additional certifications such as case management or disease management. Compensation can also vary based on full-time or part-time status and geographic location of the employer.

What is a remote telephonic nurse?

A Remote Telephonic Nurse is a licensed nursing professional who provides medical advice, triage, education, and support to patients over the phone or via other remote communication methods. These nurses typically work from home or a centralized call center, helping patients manage their health, understand medications, and decide if further medical care is needed. They are often employed by insurance companies, healthcare providers, or telehealth services to ensure patients receive timely and accurate medical guidance without an in-person visit.

What are some common challenges faced by remote telephonic nurses, and how can they be managed effectively?

Remote Telephonic Nurses often encounter challenges such as building rapport with patients without face-to-face interaction, managing high call volumes, and accurately assessing patient needs over the phone. To manage these challenges, nurses rely on strong communication skills, active listening, and thorough documentation. Many organizations provide specialized training and protocols to support remote assessments, and teamwork with other healthcare professionals is essential for ensuring patients receive appropriate care. Regular virtual meetings and peer support also help Remote Telephonic Nurses stay connected and effective in their roles.

What is the difference between Remote Telephonic Nurse vs Remote Telehealth Nurse?

AspectRemote Telephonic NurseRemote Telehealth Nurse
CredentialsRN license, CPR certificationRN license, CPR certification
Work EnvironmentPhone-based patient care, call centersVideo and phone consultations, digital platforms
Employer & IndustryHospitals, insurance companies, telehealth servicesTelehealth platforms, healthcare providers
Search & Comparison IntentFocus on phone-based nursing rolesFocus on video and digital health services

Remote Telephonic Nurses primarily provide patient care via phone calls, focusing on triage and health advice. Remote Telehealth Nurses often use video and digital tools to deliver comprehensive virtual care. Both roles require RN licensure and share similar work environments, but they differ in technology use and patient interaction methods.

What are the key skills and qualifications needed to thrive as a remote telephonic nurse?

To excel as a Remote Telephonic Nurse, you need a valid RN license, strong clinical assessment skills, and experience in telephone triage or case management. Familiarity with telehealth platforms, secure communication systems, and electronic health record (EHR) software is typically required. Outstanding verbal communication, active listening, and empathy are crucial for building rapport and providing clear guidance to patients remotely. These abilities ensure accurate patient assessment, effective remote care, and patient safety in a non-face-to-face healthcare environment.
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What states have the most Remote Telephonic Nurse jobs?

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Remote Telephonic Nurse jobs near you
Infographic showing various Remote Telephonic Nurse job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 58% Full Time, 16% Part Time, and 22% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $75,891 per year, or $36.5 per hour.

Telephonic Triage Nurse

Gentiva Hospice

Mooresville, NC • On-site, Remote

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Gentiva Health Services rating

7.3

Company rating: 7.3 out of 10

Based on 109 frontline employees who took The Breakroom Quiz

22nd of 240 rated social care providers

Job description

Overview
Answer with Care. Guide with Compassion. Support Every Step.
We are seeking a dedicated Telephonic Triage RN to join our clinical call center team. This position is responsible for providing high-quality triage and nursing support over the phone for hospice patients and families during after-hours, holidays, and peak volume times. If you're an experienced, compassionate RN with strong clinical judgment and excellent communication skills, we invite you to bring your expertise home-literally.
About the Role:
The Telephonic Triage Nurse provides timely, expert guidance and support over the phone to hospice patients and families. This critical nursing role includes assessing symptoms, prioritizing calls, managing urgent care needs, and determining when an in-person visit is necessary.
Key Responsibilities:
  • Receive and respond to calls for assigned hospice service areas
  • Prioritize urgent needs and assess callers' symptoms to guide care decisions
  • Assign on-call staff or provide treatment guidance per Plan of Care
  • Provide education, emotional support, and continuity of care
  • Collaborate with the interdisciplinary team to manage symptoms and avoid crises
  • Document all calls accurately in electronic medical record systems
  • Promote patient/family choices and quality of life at end of life
  • Participate in Quality Assessment and Performance Improvement programs
  • Maintain professional and compassionate communication with all stakeholders
  • Provide triage coverage for multi-state/multi-agency network

About You
Qualifications:
  • Graduate of an accredited nursing program
  • Current Registered Nurse (RN) license in a NLC Compact State
  • Three (3) years of clinical nursing experience
  • At least two (2) years of experience in hospice, oncology, long-term care, or home health
  • Bachelor's degree in nursing (BSN) preferred
  • Prior experience in telephone triage strongly preferred
  • Proficiency in EMR systems and Microsoft Office Suite
  • Current CPR certification, valid driver's license, and automobile insurance

Work From Home Requirements:
  • Reliable high-speed internet (minimum 10 MBPS download / 5 MBPS upload)
  • Dedicated, quiet workspace
  • Comfortable wearing a headset up to 12 hours
  • Ability to navigate multiple computer screens (dual monitors + laptop)
  • Ability to report to nearest Gentiva branch if needed due to equipment issues

Skills and Traits for Success:
  • Deep knowledge of hospice care and end-of-life needs
  • Strong patient assessment and communication skills
  • Ability to remain calm, clear, and compassionate in emotional or urgent situations
  • Adaptable, dependable, and solutions-focused
  • Strong documentation and time management capabilities
  • Sensitivity to diverse backgrounds and experiences

We Offer
Benefits for All Associates (Full-Time, Part-Time & Per Diem):
  • Competitive Pay
  • 401(k) with Company Match
  • Career Advancement Opportunities
  • National & Local Recognition Programs
  • Teammate Assistance Fund

Additional Full-Time Benefits:
  • Medical, Dental, Vision Insurance
  • Mileage Reimbursement or Fleet Vehicle Program
  • Generous Paid Time Off + 7 Paid Holidays
  • Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
  • Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
  • Free Continuing Education Units (CEUs)
  • Company-paid Life & Long-Term Disability Insurance
  • Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to support patients when it matters most?
Apply now and bring your nursing skills home. Make every call count.
Legalese
  • This is a safety-sensitive position
  • Employee must meet minimum requirements to be eligible for benefits
  • Where applicable, employee must meet state specific requirements
  • We are proud to be an EEO employer
  • We maintain a drug-free workplace

Location
Gentiva Hospice
Our Company
At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.
Our place is by the side of those who need us - from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.
Our nationwide reach is powered by a family of trusted brands that include:
  • Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
  • Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
  • Home health care: Heartland Home Health
  • Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized - and kindness is celebrated.

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