Remote Telephone Operator Jobs in Cape Cod, MA (NOW HIRING)

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Per Diem - Work From Home Role Available.
The APP works in a remote capacity as part of the team covering indirect work within provider in-basket folders including but not limited to; patient gateway messages, telephone calls, urgent refills, urgent or critical results, CC'd charts and other folders as time allows.
- Telephone calls can range from routine to emergent and may require prescription writing, lab or radiology ordering and interaction with PCP or covering MD as needed for clinical support.
- Work with our MA and nursing staff that are supporting indirect work and will respond to Patient Gateway messages, telephone calls and perform virtual visits as needed for patient care.
-Help to cover in-basket items for many providers in the office especially for vacation/day off coverage.
-Review in-basket of all providers on site for in-basket folders as time allows or as directed after supporting the providers who are off or on vacation.
-Prescription refills may be done with exception of controlled substances for ninety-day supply with four refills for appropriate routine medications if the patient has had appropriate labs and visits to meet the refill protocols.
APPs are a licensed provider. Responsible for the assessment and management of various populations of patients, medical and/or surgical, including diagnostic and therapeutic interventions, development of appropriate plans of care and ongoing evaluation. May also perform additional duties, such as precepting a small group of learners.
Essential Functions
Provides direct care, counseling, and teaching to a designated patient population in the ambulatory, inpatient, operative, and/or procedural setting.
Performs complete histories and physical examinations.
Orders, interprets, and evaluates appropriate laboratory and diagnostic tests.
Develops appropriate plans of care and follow-up based on the outcomes of diagnostic, laboratory, and physical examination findings.
Orders medications and writes prescriptions according to organizational and regulatory policies and procedures.
Consistently provides high quality and timely documentation including admission and progress notes, procedure notes, operative notes and discharge summaries.
Performs bedside procedures as are appropriate to the patient population.
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards
Does this position require Patient Care (indirect/direct)? Yes

Education
Master's Degree Nursing required
Can this role accept experience in lieu of a degree? No
Licenses and Credentials
Registered Nurse MA
Basic Life Support [BLS] Certificate preferred
Nurse Practitioner [NP] / Advanced Practice Registered Nurse [APRN] MA state required

Physician Assistant [PA] MA License preferred
Experience
2 years of licensed APP experience required
Knowledge, Skills & Abilities
Skilled in taking medical histories to assess medical condition and interpret findings.
Ability to maintain quality control standards.
Ability to react calmly and effectively in emergency situations.
Ability to interpret, adapt and apply guidelines and procedures.
Ability to communicate clearly and establish/maintain effective working relationships with patients, medical staff and the public.

Remote

100 Cambridge Street

Pay Range

$59.04 - $83.59/Hourly

Grade

7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework