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Remote Customer Advocate Jobs in Cape Cod, MA (NOW HIRING)

Dana-Farber Cancer Institute, Inc.

Communicating and interacting with customers who request Protected Health Information (PHI) documentation, ensuring requests are responded to appropriately and timely. As needed, provides instruction ...

HMG Careers

Remote Client Advocate

Pittsfield, MA · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Advocate

Brockton, MA · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Advocate

Lawrence, MA · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Advocate

Fall River, MA · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Advocate

Chelsea, MA · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Advocate

Holyoke, MA · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Advocate

New Bedford, MA · Remote

$69K/yr

  • Medical

  • Dental

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Willis Towers Watson (WTW)

Associate Client Advocate

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM) This ... The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in ...

TEKsystems

Remote Customer Service Representative

Boston, MA · Remote

$17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative 100% Remote | 3-Month Contract Are you passionate about helping customers and delivering exceptional service? We are seeking customer-focused professionals to join a ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Boston, MA · Remote

$17.50 - $23.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Point32health

Member Service Advocate-27

Canton, MA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A Member Services Advocate can grow not only within the department but also throughout ... Prior experience training and working in a virtual/remote setting. Skill Requirements * Customer ...

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Remote Customer Advocate information

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How much do remote customer advocate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for remote customer advocate in Cape Cod, MA is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $25.24 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Cape Cod, MA?

For Remote Customer Advocate jobs in Cape Cod, MA, the most frequently searched job titles are:

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Remote Customer Advocate jobs near you

ROI Customer Advocate

Dana-Farber Cancer Institute, Inc.

On-site, Remote

Full-time

Re-posted 2 days ago

Dana-Farber Cancer Institute rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

This position is responsible for performing a variety of clerical duties and processing requests for disability and the release of health information. Communicating and interacting with customers who request Protected Health Information (PHI) documentation, ensuring requests are responded to appropriately and timely. As needed, provides instruction to requestors related to procedures for obtaining medical record information and patient authorization requirements.Periodically is assigned special projects and related duties and may be required to assist in other areas of department as determined by manager
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
  • Customer Service: Serves as Department Receptionist. Follows up with requestors regarding delay. Educates requestors on procedures for obtaining medical record information. Responds to telephone inquiries from patients, attorneys, insurance companies, and DFCI clinical and professional staff regarding. Release of Protected of Health Information.
  • Authorization Screening: Reviews authorization for completeness. Follows up as necessary. Returns requests for insufficient information to clinics or patient or requestor. Processes emergency fax requests as required.
  • Processes Requests: Releases health information by facsimile in emergency situations after verification according to procedure. Retrieves medical records as necessary from offsite vendor. Opens mail, stamps date received and confirms medical record number. Screens health records for any confidential and sensitive information that is not covered under a general authorization. (Records containing confidential or sensitive can only be released with an authorization specifically stating the type of information that is being released). Operates computerized tracking system to enter/edit and/or access information. Utilizes electronic health record to print computerized PHI. Meets productivity standards established by manager. Provides manager with daily statistics to ensure that staffing levels reflect workload requirements. Requests CDs from Imaging.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
  • Experience using medical information systems
  • Communicates a thorough knowledge of the confidentiality and privacy laws established by Federal and State guidelines and adhere to DFCI and departmental policies
  • Demonstrates strong interpersonal skills to include excellent oral communication skills along with the delivery of exemplary customer service
  • Ability to work in a fast-paced environment. Under this type of pressure, must determine pertinent
  • health information needed for the care of the patient
  • Following orientation period, must demonstrate a thorough knowledge of related policies and procedures
  • Must be detailed oriented
  • Must have ability to multi-task and adapt to changes quickly
  • Must have the ability to work both independently and as part of a team
  • Must be self-motivated, proactive in communicating progress and issues, able to manage time effectively to meet deadlines and prioritize workload. Ability to act professionally to ensure that PHI is kept confidential
  • Work requires sorting documents alphabetically, sequentially by numbers, dates and types
  • Work requires checking documents for completeness

MINIMUM JOB QUALIFICATIONS:
The position requires one year of experience in a health-related field, along with proficiency in computer use, data entry, and attention to detail. A high school education is preferred.
SUPERVISORY RESPONSIBILITIES: None
PATIENT CONTACT:
Work requires contact with patients and/or visitors, DFCI clinical and professional staff which involves courtesy.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
EEO Poster
Pay Transparency Statement
The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications.
For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).
$46,500.00 - $50,300.00

What Dana-Farber Cancer Institute employees say

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Dana-Farber Cancer Institute logo

About Dana-Farber Cancer Institute

Sourced by ZipRecruiter

Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

Boston, MA, US

Year founded

1947

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