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Remote Customer Advocate Jobs in Cape Cod, MA (NOW HIRING)

VulnCheck

Senior Sales Engineer (East)

Boston, MA · Remote

... customer advocates. You will ensure VulnCheck solutions seamlessly integrate into customers ... Remote friendly environment with flexibility * Expense reimbursement for Cell Phone & Internet

Deephealth

Strategic Account Director

Somerville, MA · Remote

$120K - $160K/yr

Customer Advocacy: Act as the voice of the customer within the company, communicating feedback to ... Working Environment Remote. This position is not eligible for visa sponsorship. Salary Range ...

RadNet

Strategic Account Director

Somerville, MA · Remote

$120K - $160K/yr

Customer Advocacy: Act as the voice of the customer within the company, communicating feedback to ... Working Environment Remote. This position is not eligible for visa sponsorship. Salary Range ...

RadNet

Strategic Account Director

Somerville, MA · Remote

$120K - $160K/yr

Customer Advocacy: Act as the voice of the customer within the company, communicating feedback to ... Working Environment Remote. This position is not eligible for visa sponsorship. Salary Range ...

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How much do remote customer advocate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote customer advocate in Cape Cod, MA is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $25.24 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

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Remote Customer Advocate jobs near you

Customer Engagement Manager, Meal Programs (Remote)

ezCater, Inc

Boston, MA • On-site, Remote

$95K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Manage a book of high value Meal Program accounts with full accountability for retention and GMV protection.

  • Serve as the primary point of contact and strategic partner for accounts, building trusted relationships with account admins and key stakeholders.

  • Conduct regular business reviews with accounts to align on goals, surface value delivered, and identify opportunities to deepen the relationship.

Job description

ezCater is the #1 food tech platform for workplaces in the US. The company makes it easy for any organization to manage its food needs and order from over 125,000 restaurants nationwide. For workplaces, ezCater provides flexible and scalable solutions for everything from employee meal programs to one-off meetings, all backed by 24/7 service and business-grade reliability. For restaurant partners, ezCater helps grow their business by bringing them new high-value customers and large orders.
We're looking for a Customer Engagement Manager to join our Growth team and own retention for our high value Meal Program accounts. This is an individual contributor role focused on proactively building deep customer relationships, driving account retention, and serving as the primary strategic partner for ezCater's top Meal Program customers.
What You'll Do:
  • Manage a book of high value Meal Program accounts with full accountability for retention and GMV protection.
  • Serve as the primary point of contact and strategic partner for your accounts after AE handoff, building trusted relationships with account admins and key stakeholders so ezCater has an active partner inside each account.
  • Conduct regular business reviews (in person and virtually) with accounts to align on goals, surface value delivered, and identify opportunities to deepen the relationship.
  • Escalate to cross functional partners when service, delivery, restaurant variety, and order accuracy issues arise, coordinating across internal teams on behalf of the customer.
  • Maintain accurate, up-to-date account records in Salesforce - including stakeholder maps, account health, risk factors, and next steps - so context is always visible and actionable.
  • Help refine the playbooks, signals, and model for how ezCater retains its most valuable Meal Program customers over time.
  • Advocate internally for product and service improvements based on direct customer feedback and usage patterns.
  • Use AI tools in your day-to-day work to prioritize accounts, personalize outreach, summarize customer feedback, and surface next best actions - while applying strong judgment and maintaining a high-quality customer experience.

What You Have:
  • 5+ years of experience in consultative sales, account management, strategic customer relationships, in a B2B, SaaS, marketplace, or service-driven environment.
  • Proven track record managing a book of business with accountability for retention.
  • Experience prioritizing accounts and executing proactive outreach plans with urgency and sound judgment.
  • Strong relationship-building skills with the ability to earn trust and influence across a range of customer stakeholders - from day-to-day admins to executive sponsors.
  • Comfort working cross-functionally with sales, support, operations, and product teams to solve problems and deliver for customers.
  • Strong organizational skills and attention to detail, with the ability to manage multiple accounts, priorities, and follow-ups at once.
  • A data-informed approach, with the ability to translate account signals and customer feedback into action.
  • Experience using Salesforce to manage account activity, document insights, track opportunities, and maintain account hygiene.
  • A "figure it out" mentality that drives you to take ownership in the face of ambiguity. You're not afraid to fail and do better the next time.
  • Willingness to travel ~25% of the time.
  • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total targetcash compensation range for this position, including base salary and bonus target, is $95,000-$130,000 annually.*
*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).
ezCater does not sponsor applicants for work visas or legal permanent residence.
What You'll Get from Us:
You'll get a terrifically compelling experience in an innovative, high performing environment. You'll get to work with engaged and passionate colleagues on challenging and impactful projects. You will have opportunities to grow in your career, and work in a place that values work/life harmony.
Oh, and you'll get all this: Market competitive salary, stock options that you'll help make worth a lot, 12 paid holidays, flexible PTO, 401K with ezCater match, health/dental/FSA, long-term disability insurance, mental health and family planning resources, remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, employee meal program (and many more goodies) when you're in our office, and knowing that you helped transform the food for work space.
ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones. Following a conditional offer of employment, ezCater may require a background check.
For information on how ezCater collects and uses job applicants' personal information, please visit our Job Applicant Privacy Policy.
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