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Remote Telephone Operator Jobs in Cape Cod, MA (NOW HIRING)

IME RESOURCES LLC

Client Coordinator (32711)

Norwood, MA · Remote

$17/hr

This 100% remote (work-from-home) position offers the opportunity to work with a collaborative team ... Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. * Must be ...

New

Getinge

Transplant Coordinator

Boston, MA · Remote

$92K/yr

Responsible for being reachable within 5 minutes by telephone during their 24-hour call shift ... LI-Remote About us With a firm belief that every person and community should have access to the ...

Zuzick Organization of Globe Life

$16 - $21.75/hr

-No prior industry experience required -Meet with clients on Zoom to help them enroll in benefit programs -Explain options in a clear, simple, and relatable way -Help clients complete online ...

Zuzick Organization of Globe Life

$16 - $21.75/hr

-No prior industry experience required -Meet with clients on Zoom to help them enroll in benefit programs -Explain options in a clear, simple, and relatable way -Help clients complete online ...

Zuzick Organization of Globe Life

$17.50 - $23.75/hr

-No prior industry experience required -Meet with clients on Zoom to help them enroll in benefit programs -Explain options in a clear, simple, and relatable way -Help clients complete online ...

Zuzick Organization of Globe Life

$16 - $21.75/hr

-No prior industry experience required -Meet with clients on Zoom to help them enroll in benefit programs -Explain options in a clear, simple, and relatable way -Help clients complete online ...

Zuzick Organization of Globe Life

$17.50 - $23.75/hr

-No prior industry experience required -Meet with clients on Zoom to help them enroll in benefit programs -Explain options in a clear, simple, and relatable way -Help clients complete online ...

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Showing results 21-40

All JobsTelephone Operator JobsRemote Telephone Operator JobsRemote Telephone Operator Jobs in Cape Cod, MA

Remote Telephone Operator information

See Cape Cod, MA salary details

$9

$19

$27

How much do remote telephone operator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote telephone operator in Cape Cod, MA is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $20.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote telephone operator?

To thrive as a Remote Telephone Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse caller situations. These skills ensure efficient call handling, positive customer experiences, and effective resolution of inquiries or issues.

What are some common challenges faced by remote telephone operators and how can they be addressed?

Remote telephone operators often encounter challenges such as maintaining clear communication despite potential technical issues, managing high call volumes, and minimizing distractions in a home-based environment. To address these, it's important to have a reliable internet connection, invest in quality headsets, and set up a dedicated workspace free from interruptions. Additionally, staying organized and using call management software can help operators handle multiple tasks efficiently while maintaining professionalism.

What is the difference between Remote Telephone Operator vs Customer Service Representative?

AspectRemote Telephone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or office settingsHome-based, call centers, or office settings
Industry UsageTelecommunications, emergency services, customer supportRetail, tech, banking, and various service industries
Job FocusHandling calls, routing, basic info provisionResolving customer issues, providing product info, support

While both roles involve communication via phone, Remote Telephone Operators primarily handle call routing and basic information, often in specialized industries like emergency services. Customer Service Representatives focus on resolving customer issues and providing support across diverse industries. Both roles require strong communication skills and can be performed remotely, but their core responsibilities differ.

What is a remote telephone operator?

Remote telephone operators are professionals who manage incoming and outgoing calls for organizations or clients from a remote location, such as their home. They handle a variety of tasks including answering customer inquiries, directing calls, taking messages, and sometimes providing basic support or information. This role typically requires strong communication skills, the ability to multitask, and a reliable internet connection. Many companies hire remote telephone operators to provide flexible customer service coverage without the need for on-site staff.

What are popular job titles related to Remote Telephone Operator jobs in Cape Cod, MA?

For Remote Telephone Operator jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Remote Telephone Operator jobs in Cape Cod, MA look for?

The top searched job categories for Remote Telephone Operator jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Telephone Operator jobs?

Cities near Cape Cod, MA with the most Remote Telephone Operator job openings:

Remote Telephone Operator jobs near you

Client Coordinator (32711)

IME RESOURCES LLC

Norwood, MA • Remote

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

At MES, we know that great service starts with great people.

As a Client Coordinator, you'll help connect clients with the information and support they need while keeping critical processes moving behind the scenes.

This 100% remote (work-from-home) position offers the opportunity to work with a collaborative team, build meaningful relationships, and develop valuable administrative and customer service skills in a healthcare-focused environment.  The schedule for this role is Monday through Friday, 12:00pm-8:30pm EST. 

If you're organized, detail-oriented, and passionate about helping others, we'd love to meet you.

 

Responsibilities may include:

  • Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
  • Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
  • Maintain daily contact with the QA department regarding workflow and pending report status.
  • Contact providers for assignment and update database.
  • File and archive open and closed cases.
  • Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
  • Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
  • Direct calls to other departments as needed.
  • Perform various clerical duties such as typing, filing, emailing, and proofreading.
  • Assist in resolution of customer complaints and quality assurance issue.
  • Notify management of any report issues or concerns.
  • Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
  • Perform other duties as assigned.
  • High school diploma or equivalent required.
  • Minimum one year customer-service experience; or equivalent combination of education and experience preferred.
  • Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
  • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
  • Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
  • Ability to follow instructions and respond to managements’ directions accurately.
  • Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
  • Must demonstrate exceptional communication skills.
  • Must be able to work independently, prioritize work activities and use time efficiently.
  • Must be able to maintain confidentiality.
  • Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

MES Solutions is a premier provider of independent medical examination and peer review services to the insurance, corporate, legal, and government sectors. Members of our credentialed medical panel conduct physical examinations or medical record reviews, delivering reports that assist clients in the resolution of automotive, disability, liability, and workers' compensation claims. MES has been providing services nationally since 1978 in accordance with the industry's highest standards of operating excellence and regulatory compliance.

MES offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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