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Remote Escalations Representative Jobs in Cape Cod, MA

Cytel

Principal Clinical Data Manager

Cambridge, MA · Remote

Principal Clinical Data Manager United States (Remote) Responsibilities - Responsible for vendor ... Partners with appropriate stakeholders to resolve issues escalated from the vendor and/or cross ...

ezCater, Inc

Associate Corporate Counsel (Remote)

Boston, MA · On-site +1

$147K - $210K/yr

... escalations What You Have : * Minimum 3-5 years legal experience in a law firm or in-house, with ... This range does not represent additional compensation benefits (such as equity, 401K or medical ...

Homeworks Energy

HVAC Service Coordinator

Woburn, MA · Remote

$20 - $27/hr

This is a fully remote role that requires an efficient home office environment. Job Summary: The ... The Essential Functions are representative, but not all-inclusive, of the knowledge, skills, and ...

Merck Group

Patient Support Specialist - Remote

Boston, MA · On-site +1

$33 - $50/hr

Resolve complex, escalated reimbursement challenges using root cause analysis and solutions-focused ... Pay Range for this position: $33 - $50 / hour The offer range represents the anticipated low and ...

New

Envestnet

Pricing Governance Manager

Boston, MA · On-site +1

$108K - $135K/yr

... remote for other east coast areas.   About Envestnet   Envestnet is an ... Run Deal Desk operations and maintain pricing policies, approval matrices, and escalation ...

VITRA Health

Nurse Compliance Manager

Boston, MA · Remote

$140K - $150K/yr

Conduct and supervise onsite and remote audits of field operations, caregiver performance, and ... Serve as a key escalation point for compliance issues requiring leadership intervention * Represent ...

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Remote Escalations Representative information

See Cape Cod, MA salary details

$12

$25

$50

How much do remote escalations representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote escalations representative in Cape Cod, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.07 per hour, depending on experience, location, and employer.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Cape Cod, MA? For Remote Escalations Representative jobs in Cape Cod, MA, the most frequently searched job titles are:
What job categories do people searching Remote Escalations Representative jobs in Cape Cod, MA look for? The top searched job categories for Remote Escalations Representative jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for Remote Escalations Representative jobs? Cities near Cape Cod, MA with the most Remote Escalations Representative job openings:
Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Cape Cod, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,994 per year, or $26 per hour.

Call Center Service Reps - Hybrid/Remote! Training! Benefits! Career Path! $22/hr

Fallon Health

Worcester, MA • On-site, Remote

$22/hr

Other

PTO

Re-posted 16 days ago

Fallon Health rating

7.3

Company rating: 7.3 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

Job description

Overview
Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and more..
*The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA. Must be able to type 25 WPM net.
Many day shifts are available and are discussed during the interview process.
The Great Opportunity:
It's an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people.
Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an Fallon brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns.
In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area's such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.
As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan. We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify.
Responsibilities
Position Overview:
The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits.
Some key responsibilities include:
  • Ownership for development of knowledge and skills, as training program provides material and framework for success.
  • Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry.
  • Clear and concise documentation of call detail for tracking of member/ provider contacts.
  • Identification and communication of trends that are indicative of enterprise service issues.
  • Escalation of member/provider concerns and servicing issues.
  • Appropriate execution of corporate and department policies/ practices.

Qualifications
  • High school diploma or GED is preferred but we would consider relevant customer service call center work experience in lieu of this.
  • Bachelor's degree or advanced education is also preferred but not required.
  • 2+ years professional work experience preferably in a customer facing inbound call-center setting
  • The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role

About Fallon Health:
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation's top health plans, and is the only health plan in Massachusetts to have been awarded "Excellent" Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org
Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay Range Disclosure:
  • In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $22 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting.

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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