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Remote Customer Success Assistant Jobs in Cape Cod, MA

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...

Scandit

Customer Success Engineer

Boston, MA · On-site +1

Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Sullihosting, Inc.

Remote Offices, Anywhere in the world. Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large size businesses. Previous account management ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Nexora Talent

Remote Customer Experience Coordinator

Boston, MA · Remote

$19.50 - $25.50/hr

As a Customer Experience Coordinator, you will communicate with clients, assist with scheduling and ... Benefits * 100% Remote position. * Flexible work schedule. * Comprehensive onboarding and training ...

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Remote Customer Success Assistant information

See Cape Cod, MA salary details

$12

$25

$50

How much do remote customer success assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote customer success assistant in Cape Cod, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.07 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Customer Success Assistant jobs in Cape Cod, MA?

For Remote Customer Success Assistant jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Cape Cod, MA look for?

The top searched job categories for Remote Customer Success Assistant jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Customer Success Assistant jobs?

Cities near Cape Cod, MA with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you

Customer Success Manager

Cambridge, MA • Remote

LNS Research
Marketing Research • 11 - 50 employees
Learn more about LNS Researchexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an
Customer Success Manager to join our Salesdepartment.

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization's growth, the success of our clients, and putting your own stamp on our sales and business growthinitiatives. Our Customer Success Managerwill own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes.You will:

  • Be a core member of the Sales Team
  • Work closely with the different functional leaders at LNS Research

Primary Responsibilities

  • Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
  • Own client retention outcomes and drive renewals in partnership with Industry Principals
  • Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
  • Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
  • Serve as the internal voice of the customer, channeling client feedback to the research and events team
  • Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
  • Recruit customer speakers and drive industrial customer attendance at LNS flagship event

Required Skills and Competencies

  • Strong understanding of manufacturing and/or supply chain operations.
  • Outstanding critical thinking and strategic planning skills.
  • Positive, high-activity, team-based individual.
  • Proven ability to recognize unspoken client needs and convert those insights to opportunities
  • Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.
  • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.
  • Proficiency with using AI Tools in daily work execution
  • Strong professional written, verbal, and presentation skills.

Education and Experience

  • Proven customer success experience with the proven ability to drive renewal through engagement
  • Minimum of 2-4 years experience in client-facing, account management, or customer success roles
  • Prior experience in an advisory, research, or professional services firm preferred
  • Experience managing a defined book of business with retention accountability
  • Bachelor's degree required

Along with a flexible and supportive culture, we have some great benefits and perks for our employees:

  • Medical, Dental & Vision coverage
  • Participation in company option plan
  • Company Paid Life Insurance
  • Short- & Long-TermDisability coverage
  • 401(k) with Company Match
  • Flexible Spending Account
  • Company PaidTele-Heath Program
  • Flexible PTO with 11 paid Holidays
  • Employee Assistance Program
  • Employee Perks Discount Program
  • Flexible and supportive working environment


This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.


LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at:www.lnsresearch.com

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