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Remote Customer Success Assistant Jobs in Worcester, MA

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

Build trust and act as the voice of the customer, advocating for client needs while maintaining ... Flexible, remote-friendly work environment. * Gym reimbursement and wellness programs. Geography ...

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

Build trust and act as the voice of the customer, advocating for client needs while maintaining ... Flexible, remote-friendly work environment. * Gym reimbursement and wellness programs. Geography ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Ability to develop documentation based on information from software developers to support Customer Success and customers * Ability to work independently as part of a team that is largely remote

RevenueBase Inc

Customer Engineer

Waltham, MA · Remote

The customer's success is your outcome, and you treat it that way. Must have: * Tech literacy ... Fully remote-friendly team (East Coast / Boston preferred). * Direct collaboration with founders ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

... values. Assist with processing returns, exchanges, and refunds, adhering to company policies ... Flexible remote work environment. Opportunities for professional growth and development. A ...

1840 & Company

Customer Support Representative

Sudbury, MA · Remote

$16.75 - $22.75/hr

... values. Assist with processing returns, exchanges, and refunds, adhering to company policies ... Flexible remote work environment. Opportunities for professional growth and development. A ...

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All JobsCustomer Success JobsRemote Customer Success Assistant JobsRemote Customer Success Assistant Jobs in Worcester, MA

Remote Customer Success Assistant information

See Worcester, MA salary details

$11

$24

$47

How much do remote customer success assistant jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote customer success assistant in Worcester, MA is $24.16, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Remote Customer Success Assistant vs Remote Customer Support Specialist?

AspectRemote Customer Success AssistantRemote Customer Support Specialist
CredentialsBasic customer service skills, CRM familiarityTechnical troubleshooting, product knowledge
Work EnvironmentCollaborates with customer success teams, proactive engagementResponds to support tickets, reactive problem solving
Employer & Industry UsageUsed in SaaS, subscription services, client retention rolesCommon in tech, e-commerce, service industries
Search & Comparison IntentCustomer retention, onboarding supportIssue resolution, technical support

The Remote Customer Success Assistant focuses on proactive engagement and customer retention, while the Remote Customer Support Specialist handles reactive technical issues. Both roles require customer service skills, but the assistant emphasizes relationship building, whereas the specialist emphasizes troubleshooting. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Remote Customer Success jobs in Worcester, MA?

The most popular types of Remote Customer Success jobs in Worcester, MA are:

What are popular job titles related to Remote Customer Success Assistant jobs in Worcester, MA?

For Remote Customer Success Assistant jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Assistant jobs in Worcester, MA look for?

The top searched job categories for Remote Customer Success Assistant jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Remote Customer Success Assistant jobs?

Cities near Worcester, MA with the most Remote Customer Success Assistant job openings:

Remote Customer Success Assistant jobs near you
Infographic showing various Remote Customer Success Assistant job openings in Worcester, MA as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,259 per year, or $24.2 per hour.

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Quest Diagnostics

Marlborough, MA • On-site, Remote

$130K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

96th of 120 rated laboratories

Job description


Pay Range: $130,000-150,000, plus yearly bonus and company car/gas card
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program
  • Blueprint for Wellness
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 MyDay off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts Annual incentive plans
  • Matching gifts program
  • Company car and gas card
  • Education assistance through MyQuest for Education Career advancement opportunities and so much more!

The Sr. Customer Success Manager, Health Systems is responsible for developing and cultivating long-term Health System customer relationships and securing customer/revenue retention, always looking to expand Quest's products and services through upselling. The Sr. Customer Success Manager shields customers from Quest's complexity and provides a single point of objective business support and key client insights to Leadership. The Sr. Customer Succes Manager helps customers achieve their goals, manages contract and financial aspects, and advocates when necessary to see resolution of their issues.
The Sr. Customer Success Manager will support Health System customers across Quest's North Region, which includes New England and a portion of NY, PA, OH and WV. The Sr. Manager must reside within the region. Regional travel and time in the field will be at least 50% but may be as much as 80%. A company car and gas card will be provided.
Responsibilities
  • Optimize customer service levels by acting as a main point of contact and communication point between the customer and various internal Quest functions for problem solving & ensuring customer satisfaction.
  • Interacts collaboratively with regional Lab Ops, Esoteric Lab Ops, logistics, IT, account setup and other Customer Support functions to solve customer issues.
  • Educate hospital personnel on all processes and procedures including the test order process to ensure accurate and timely transactions.
  • Provide and operationalize venues for customer communication about ongoing experience issues responsible parties and timelines for resolution.
  • Be physically present prior to and during the customer's critical "go live" time, which may be several days or several weeks, whatever the need assessment dictates.
  • Analyze any chronic service failures, review root causes and interact with business partners to improve service levels and prevent recurring defects & participate in continuous improvement efforts.
  • Work with Customer Solutions to review Client Problem Tracking module or other client problem reporting mechanism for at-risk accounts and coordinate action(s) between functional groups to resolve At-Risk issues in a timely manner.
  • Create a venue with client accounts and at-risk clients to ensure that the resulting resolution and follow-up activity are satisfactory. Solicit and resolve other outstanding issues or concerns.
  • Expectations are to be out in the field at least 50% of the time but may be as much as 80%.

Qualifications
Required Work Experience:
  • 7+ years of experience in a high volume, laboratory customer services environment, direct or adjacent.
  • Must have a global understanding of department functions.

Knowledge:
  • Customer service background-problem solver.
  • Possess strong general business acumen, understanding financials and metrics (P&L, pricing, billing, etc. knowledge).

Skills:
  • Strong presentation and Executive Presence; gain access and build trust with key leaders, able to articulate business needs and objectives.
  • Excellent interpersonal and communication skills, including the ability to communicate complex issues clearly and concisely, both written and verbal.
  • Ability to understand and articulate strengths, weaknesses, opportunities, and threats in competitive offerings.

Education
Bachelor's Degree (Required)
Work Requirements
50-80% travel required
Licenses and Certifications
Valid driver's license (Required)

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