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Remote Escalations Representative Jobs Near Me

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How much do remote escalations representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for remote escalations representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

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A map of the United States highlighting the number of Remote Escalations Representative job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Remote Escalations Representative job openings in each state, with California having the most at 2 and Alaska the least at 0.

Customer Service Manager | Ohio | Remote

OperationsArmy

Columbus, OH • Remote

Full-time

Re-posted 19 days ago


Job description

Customer Service Manager | Ohio | Remote About the job Customer Service Manager | Ohio | Remote Fully Remote Customer Service Manager (Self-Serve SaaS) Are you passionate about leading high-performing teams and delivering exceptional customer experiences? Join us as Customer Service Manager during our self-serve product launch. You'll oversee a growing team of frontline representatives, guide operational excellence, and help build a world-class support experience from the ground up. What You'll Do Team Management & Operations Oversight Manage, coach, and support a distributed team of customer service representatives Monitor ticket queues and team performance to ensure SLAs are consistently met Review escalations and provide strategic guidance on resolution paths Schedule and coordinate team coverage to ensure consistent support delivery Process Improvement & Cross-functional Collaboration Optimize support workflows, scripts, and automation tools to improve efficiency Identify recurring user issues and relay insights to product and engineering Own and evolve the internal knowledge base and training processes for reps Lead weekly syncs with support staff and provide regular performance feedback What Were Looking For Must-Have Experience 2+ years managing customer service or support teams (SaaS or startup preferred) Proven ability to scale support operations in a remote-first environment Excellent communication and coaching skills Proficiency in tools like Slack, Intercom, Jira, Pylon, or similar Data-driven approach to performance and customer satisfaction #J-18808-Ljbffr