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Remote Escalations Representative Jobs in Rhode Island

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Program Manager

Exeter, RI · On-site +1

Represent NWN with customers, partners, and internal stakeholders * Ensure compliance with ... Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible ...

Troutman Pepper

eBilling Specialist

Providence, RI · Remote

$60K - $95K/yr

Submit eBilled client invoices and ensure needed escalation of unresolved eBilling issues to the ... Represent the department in a professional and positive manner in all collaborative interactions.

All JobsEscalations Representative JobsRemote Escalations Representative JobsRemote Escalations Representative Jobs in Rhode Island

Remote Escalations Representative information

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Rhode Island?

For Remote Escalations Representative jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Rhode Island look for?

The top searched job categories for Remote Escalations Representative jobs in Rhode Island are:

What cities in Rhode Island are hiring for Remote Escalations Representative jobs?

Cities in Rhode Island with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Rhode Island as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Inside Sales Representative (Sales)

Altera

Carolina, RI • On-site, Remote

Full-time

Posted 2 days ago

New

Job description

Job Details:Job Description:

We are seeking a highly organized and customer-focused Inside Sales Representative (ISR) to support our field sales team in delivering best-in-class service to our customers. In this role, you will serve as the critical operational link between our account managers, FAEs, distribution partners, and end customers in support of the Lead-to-Order Process.


Inside Sales Representative is a commission-based role with focus on assigned customers for all account management and customer service functions including, opportunity management, revenue forecast, order management, and communications.

Key Responsibilities:

  • Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel

  • Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation

  • Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.

  • Manage escalation or exception requests on customer orders placed through distributors, coordinating closely with a centralized Sales Service team that processesorders from customers and distribution channel partners.

  • Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations

  • Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.

  • Maintain accurate design registration for DDC and opportunity data in the CRM system.

  • Ensuring correct distributor margin is applied for each opportunity

  • Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities.

Salary Range

The compensation below is reflective of a sales role that includes a salary + incentive. Our compensation reflects the cost of labor within the US market.Actual compensation may vary based on a number of factors including job location, job-related knowledge, skills, experiences, trainings, etc.

$82.4K- $113.3KUSD

We use artificial intelligence to screen, assess, or select applicants for the position. Applicants must be eligible for any required U.S. export authorizations.

Qualifications:

  • Bachelor's Degree or equivalent experience in Business or a related field.

  • 3+ years of experience in sales support, inside sales, or sales operations, ideally within the semiconductor, electronics, or high-tech industry.

  • Familiarity with high-touch technical sales and distribution models.

  • Strong interpersonal and communication skills, with the ability to tailor messaging to different audiences.

  • Proven ability to work both independently and collaboratively in a dynamic, fast-paced environment.

  • Demonstrated business acumen and customer-focused mindset.

  • Skilled in multitasking and managing shifting priorities effectively.

  • Proficiency in CRM systems (e.g., Salesforce), Excel, and ERP tools.

  • Detail-oriented with a strong process mindset.

  • Fluent in English (spoken and written), as well as the local language of the assigned customer region.

  • Understanding of the FPGA sales process is a plus.

Job Type: RegularShift:Shift 1 (United States of America)Primary Location:Austin, Texas, United States (Remote)Additional Locations:Arizona, United States (Remote), Illinois, United States (Remote), North Carolina, United States (Remote), Ohio, United States (Remote)Posting Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

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