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Remote Escalations Representative Jobs in Cape Cod, MA

Envestnet

Pricing Governance Lead

Boston, MA · On-site +1

$108K - $135K/yr

... remote for other east coast areas.   About Envestnet   Envestnet is an ... Oversees Deal Desk operations, including pricing governance, approval workflows, escalation ...

Envestnet

Pricing Governance Lead

Boston, MA · On-site +1

$108K - $135K/yr

... remote for other east coast areas.   About Envestnet   Envestnet is an ... approval workflows, escalation thresholds, and documentation standards to support efficient ...

Envestnet

Pricing Governance Manager

Boston, MA · On-site +1

... remote for other east coast areas.   About Envestnet   Envestnet is an ... Run Deal Desk operations and maintain pricing policies, approval matrices, and escalation ...

Agilent

Global Service Specialist

Lexington, MA · On-site +1

Provide global technical escalation support to FSEs, remote support specialists, and ASPs through ... Represent Service in R&D and project meetings to ensure serviceability is considered in future ...

ezCater, Inc

Associate Corporate Counsel (Remote)

Boston, MA · On-site +1

$147K - $210K/yr

... escalations What You Have : * Minimum 3-5 years legal experience in a law firm or in-house, with ... This range does not represent additional compensation benefits (such as equity, 401K or medical ...

ezCater, Inc

Director, Strategic Sales (Remote)

Boston, MA · On-site +1

$400K/yr

Serve as a senior point of escalation for strategic accounts and a key partner in account strategy ... This range does not represent additional compensation benefits (such as equity, 401K or medical ...

Dana-Farber Cancer Institute

This position's work location is fully remote with occasional time onsite as needed. The selected ... represents the OHRS at meetings of the DF/HCC, including but not limited to the RIO working group ...

Owens Corning

Field Technical Specialist

Worcester, MA · Remote

Remote (National Role; supporting East or West Region) Travel: Up to or greater than 75%, including ... Support escalated claims investigations by gathering field information and performing inspections ...

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Remote Escalations Representative information

See Cape Cod, MA salary details

$12

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How much do remote escalations representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote escalations representative in Cape Cod, MA is $25.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.07 per hour, depending on experience, location, and employer.

What is a remote escalations representative?

Remote Escalations Representatives are customer service professionals who handle complex or unresolved issues that have been escalated from initial support tiers. Working remotely, they communicate with customers via phone, email, or chat to resolve complaints, troubleshoot problems, and ensure customer satisfaction. They are skilled in conflict resolution, problem-solving, and often have advanced knowledge of company products or services. Their goal is to provide effective solutions while maintaining a positive customer experience. This role is essential for retaining customers and resolving issues that standard support cannot address.

How does a remote escalations representative typically collaborate with other departments to resolve complex customer issues?

As a Remote Escalations Representative, you'll often work closely with teams such as technical support, customer service, and product management to address and resolve complex or high-priority customer concerns. Collaboration usually involves virtual meetings, shared ticketing systems, and clear documentation to ensure all relevant information is communicated. Building strong professional relationships across departments is key, as many escalations require coordinated efforts and timely follow-ups. This cross-functional teamwork not only helps deliver solutions quickly but also enhances your understanding of company processes and opens up future career growth opportunities.

What are the key skills and qualifications needed to thrive as a remote escalations representative, and why are they important?

To thrive as a Remote Escalations Representative, you need strong problem-solving abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems, such as Salesforce or Zendesk, is often required. Exceptional communication, patience, and conflict resolution skills help you manage challenging interactions and de-escalate difficult situations. These skills and tools are critical for efficiently resolving complex customer issues, maintaining satisfaction, and protecting the company’s reputation.

What is the difference between Remote Escalations Representative vs Customer Support Specialist?

AspectRemote Escalations RepresentativeCustomer Support Specialist
CredentialsTypically requires customer service experience, problem-solving skills, and sometimes technical knowledgeUsually requires customer service experience, communication skills, and basic product knowledge
Work EnvironmentRemote, handling escalated issues that require advanced troubleshooting or conflict resolutionRemote or on-site, providing general support and assistance to customers
Industry UsageCommon in tech, SaaS, and e-commerce sectorsWidely used across various industries including retail, telecom, and tech

The Remote Escalations Representative focuses on resolving complex or escalated customer issues, often requiring technical skills and conflict resolution. In contrast, a Customer Support Specialist handles general customer inquiries and provides basic assistance. Both roles are essential in customer service but differ mainly in the complexity of issues managed and the level of technical expertise required.

What are popular job titles related to Remote Escalations Representative jobs in Cape Cod, MA?

For Remote Escalations Representative jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Remote Escalations Representative jobs in Cape Cod, MA look for?

The top searched job categories for Remote Escalations Representative jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Remote Escalations Representative jobs?

Cities near Cape Cod, MA with the most Remote Escalations Representative job openings:

Remote Escalations Representative jobs near you
Infographic showing various Remote Escalations Representative job openings in Cape Cod, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $53,994 per year, or $26 per hour.

Computer Operator II

Farm Credit Financial Partners

Springfield, MA • On-site, Remote

$52K - $66K/yr

Full-time

Posted 5 days ago

Job description

Description
POSITION SUMMARY: Executes, monitors, and tracks our customers' scheduled jobs and environments. Monitors defined Service Level Objectives to ensure that our customers are ready to serve their customers with accurate information. Assist in supporting computer operator team members in answering questions, resolving incidents, and / or providing further direction when determining next steps.
DUTIES AND RESPONSIBILITIES:
• Executes and monitors job(s) and/or job groups
• Monitors and reports on network and system problems
• Monitors and reports on all application and system backups
• Monitors and reports on cloud service application alerts
• Ability to troubleshoot issues or assist in troubleshooting issues with the team and/or support
• Be part of the escalation process to assist in making decisions of next steps
• Create and track ServiceNow tickets for all monitored systems
ADDITIONAL RESPONSIBILITIES
• Assist in documenting procedures, knowledge base articles, and other Operations documentation
• Represent computer operations in meetings for day-to-day operations
• Represent computer operations in project meetings where computer operations' needs to provide feedback or provide information
• Cross training on all shifts is a requirement to understand the other shifts and to run them with assistance when needed. A requirement to work the other shifts throughout the year to stay in touch with any changes in the schedules (at minimum work 2 days per shift).
• Other related duties as assigned.
Requirements
MINIMUM KNOWLEDGE AND EDUCATION REQUIREMENTS:
• Requires an Associate degree
• Typically, 4+ years of experience in working in a "support" position or in a related field.
• Working knowledge of Microsoft Windows and Office 365.
• Must be able to work independently and assist in working through an issue including working with support to help resolve issues
• Must be a reliable and willing to work overtime including on weekends / holidays
ESSENTIAL FUNCTIONS
• Ability to report to work in person and to attend work-related functions/activities.
• Ability to work at a desk and use a computer for extended periods.
• Ability to lift, carry, and move objects up to 10 pounds occasionally.
• Ability to occasionally travel as required.
• Ability to type and utilize various software programs efficiently and operate general office equipment.
• Ability to work in an office setting with moderate noise levels.
• Additional physical demands include, but may not be limited to, frequent talking or hearing, occasional push/pull, stoop/kneel, bend/twist, and reach to retrieve or move items in a typical office environment.
• Must be able to work scheduled hours and overtime as needed.
• Hybrid or remote work arrangements
o This role has been designated as a Remote role, which means the employee will work entirely offsite.
o Please note that the Company retains the right to change a position's designation at any time.
o Exceptions to the designated work arrangement may be made based on business needs
• Ability to concentrate and focus on details when reviewing documents, analyzing data, and performing computer-based tasks.
• Ability to manage multiple tasks and deadlines while maintaining accuracy and efficiency.
• Ability to problem-solve efficiently and make sound decisions.
• Ability to manage job-related stress and interactions with clients, colleagues, or external parties.
• Ability to communicate ideas clearly in both verbal and written form.
• Ability to work with others in a collegial and collaborative manner
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
REASONABLE ACCOMMODATION: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of their position

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