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Remote Telecommunications Manager Jobs in Colorado

Torpedo Talent

Project Manager Remote

Denver, CO · Remote

Project Manager Remote As a Remote Project Manager, you will be responsible for overseeing projects from inception to completion, ensuring they are delivered on time, within budget, and meet the ...

CableLabs

Customer Care Representative

Louisville, CO · On-site +1

$36K - $43K/yr

... cable telecommunications industry for more than five decades. As a not-for-profit member ... Manage multiple chat conversations simultaneously while maintaining accuracy, professionalism, and ...

CableLabs

Customer Care Representative

Louisville, CO · Remote

$36K - $43K/yr

... cable telecommunications industry for more than five decades. As a not-for-profit member ... Manage multiple chat conversations simultaneously while maintaining accuracy, professionalism, and ...

Render Networks

Partner Solutions Architect

Denver, CO · Remote

$120K - $140K/yr

Render's geospatial network construction platform enables telecommunication network operators and ... GIS, CAD, remote sensing, or surveying * Track record of delivering proofs of concept ...

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Remote Telecommunications Manager information

What is the difference between Remote Telecommunications Manager vs Remote Network Administrator?

AspectRemote Telecommunications ManagerRemote Network Administrator
Required CredentialsBachelor's in Communications, IT, or related field; certifications like CCNA, CompTIA Network+Bachelor's in Computer Science, IT; certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentOversees telecom systems, vendor coordination, remote team managementManages network infrastructure, troubleshooting, remote system monitoring
Employer & Industry UsageTelecom providers, large corporations, remote service providersIT firms, corporate IT departments, data centers
Search & Comparison IntentUnderstanding telecom management roles, remote telecom jobsNetwork setup, troubleshooting, remote network support

The Remote Telecommunications Manager focuses on overseeing telecom systems and vendor relations, while the Remote Network Administrator handles network infrastructure and troubleshooting. Both roles require similar certifications and work in remote environments, but their core responsibilities differ in scope and focus.

What is a Remote Telecommunications Manager?

A Remote Telecommunications Manager is a professional responsible for overseeing and coordinating the installation, maintenance, and operation of telecommunications systems for an organization, all while working remotely. Their duties often include managing teams, ensuring network reliability, and implementing new communication technologies. They collaborate with IT staff, vendors, and service providers to resolve issues and optimize telecom services, ensuring efficient and secure communication across the company. This role typically requires strong technical knowledge, leadership skills, and the ability to work effectively from a remote location.

How does a Remote Telecommunications Manager effectively oversee distributed teams and ensure seamless communication?

A Remote Telecommunications Manager typically relies on robust digital collaboration tools, regular virtual meetings, and clear communication protocols to manage distributed teams. They are responsible for coordinating projects, troubleshooting network issues, and ensuring consistent service delivery across multiple locations. Establishing clear expectations and fostering a culture of accountability are key to overcoming challenges such as time zone differences and remote troubleshooting. Managers also work closely with IT, engineering, and customer support teams to address any technical or operational concerns in real time.

What are the key skills and qualifications needed to thrive as a Remote Telecommunications Manager, and why are they important?

To thrive as a Remote Telecommunications Manager, you need a solid background in network management, telecommunications infrastructure, and relevant experience, often supported by a degree in information technology or a related field. Familiarity with telecom software, VoIP systems, network monitoring tools, and certifications such as Cisco CCNA or CompTIA Network+ are typically required. Strong leadership, problem-solving abilities, and excellent communication skills help you manage remote teams and handle escalations effectively. These competencies ensure robust network performance, efficient team coordination, and seamless communication across distributed environments.
What are popular job titles related to Remote Telecommunications Manager jobs in Colorado? For Remote Telecommunications Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Telecommunications Manager jobs in Colorado look for? The top searched job categories for Remote Telecommunications Manager jobs in Colorado are:
What cities in Colorado are hiring for Remote Telecommunications Manager jobs? Cities in Colorado with the most Remote Telecommunications Manager job openings:
Remote Telecommunications Manager jobs near you
Customer Care Representative

Customer Care Representative

Society of Cable Telecommunications Engineers Inc.

Louisville, CO • On-site, Remote

$36K - $43K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Innovation at its Best: Join our Forward-Thinking Company
SCTE®, a subsidiary of CableLabs, is shaping the future of connectivity. Through technological leadership and innovation, SCTE has served as the applied science leader for the cable telecommunications industry for more than five decades. As a not-for-profit member organization, SCTE moves member companies forward through continuous training for the workforce of tomorrow and by putting leaders into the conversations that matter.
The Customer Care Representative position resides in the Customer Care department at SCTE. This department supports SCTE's members, learners, and event participants by delivering consistent, high-quality service across all service channels. Our work helps members successfully access programs, certifications, and industry resources while ensuring operational accuracy and reliability.
Why This Role Is Exciting
This position focuses on responding to inquiries, supporting registrations, and maintaining accurate records within internal systems. The role includes case documentation and appropriate escalation to ensure effective and timely resolution. The impact of this work extends beyond individual interactions, contributing to member confidence, data integrity, and the smooth execution of SCTE programs. Consistent service delivery supports organizational objectives related to engagement, retention, and operational excellence.
What You'll Do
  • Respond to customer inquiries via phone, email, and live chat including AI-assisted chat interactions, by monitoring conversations, validating responses, and taking over complex cases with human support.
  • Manage multiple chat conversations simultaneously while maintaining accuracy, professionalism, and empathy for the customer.
  • Assist customers with the following with accuracy:
    • Membership activation process, and use of services
    • Training program registration, including enrollment and access.
    • Inquiries regarding SCTE TechExpo and other national events.
  • Maintain data integrity and ensure key demographic information is accurate and up to date across SCTE record keeping systems.
  • Track and record customer cases in Salesforce, for inquiries initiated through all service channels; escalate questions or issues as appropriate.
  • Troubleshoot customer issues and coordinate escalation when needed.
  • Handle confidential documents and proprietary information with discretion and professionalism.
  • Collaborate respectfully and effectively with internal teams to ensure seamless and consistent service experience across all support channels.
  • Other duties as assigned.

What Is a Must Have
  • 2 to 3 years' experience in a call center or customer service role requiring excellent phone/email manners, etiquette, and communication.
  • Excellent typing, data entry, database maintenance and database troubleshooting skills proficient in Microsoft Office particularly Outlook, Word, and Excel.
  • Demonstrates foundational knowledge of customer service best practices, including timely follow-up, clear communication, documentation accuracy, and appropriate escalation of issues to ensure effective resolution.
  • Demonstrates strong interpersonal skills with the ability to work both independently and in a team environment.
  • Organized, detail-oriented, multi-tasker and problem-solver.
  • Positive attitude and people oriented.
  • High school diploma, general education degree or equivalent.

What Will Set You Apart
  • Experience with Salesforce.
  • Familiarity with AI-enabled customer support tools or interest in learning emerging technologies in customer experience
  • Familiarity with the cable telecommunications industry, or the ability to quickly build industry knowledge, preferred.

At CableLabs You'll Enjoy Comprehensive Compensation and Benefits
Compensation: The salary range is $36,400 - $43,680 This position is eligible for bonus incentive compensation up to 10% of base salary. This position is hourly and eligible for overtime.
Health Benefits: Comprehensive healthcare coverage including medical, dental, vision insurance. Access to flexible spending and health savings accounts with employer HSA contribution.
Retirement Benefits: Competitive 401(k) retirement plan with an employer match up to 6%plus an ADDITIONAL 8% contribution to 401(k) which becomes fully vested after only two years of employment.
Work-Life Balance: Flexible work arrangements, Unlimited PTO, 11 paid holidays, 100% paid family and medical leave.
To learn more and discover additional benefits, read our Employee Benefits Guide.
Working conditions and physical requirements:
This position is fully remote and requires a dedicated home workspace with reliable high-speed internet access. Standard work schedule is 8:30 a.m. - 5:00 p.m. (EST), with flexibility required during peak service periods. The role operates in a fast-paced, metrics-driven environment requiring sustained focus and the ability to manage multiple digital systems and communication channels simultaneously.
This position also requires the following:
  • Prolonged periods of sitting and working at a computer.
  • Frequent use of keyboard and mouse, requiring manual dexterity.
  • Ability to read detailed information on a computer screen for extended periods.
  • Ability to communicate clearly via phone and video conferencing platforms

We understand that the confidence gap and imposter syndrome can make it challenging for exceptional candidates to apply. We encourage you to apply confidently and without hesitation, you may just be the right candidate for this position or similar opportunities.
CableLabs is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are decided on the basis of qualifications, merit, and business need. If you need assistance or accommodation due to a disability, you may contact us at humanresourcesteam@cablelabs.com or 303-661-3307. View our full EEO policy here.

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