ZipRecruiter

Log In

2

Remote Technical Support Jobs in Houston, TX (NOW HIRING)

IronEdge Group

IT Support Technician

Houston, TX · On-site

$39K - $44K/yr

IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or KS) Support Technicians provide front-line technical support to end users, troubleshoot server and ...

IronEdge Group, LTD

IT Support Technician

Houston, TX · Remote

IT Support Technician (This is a remote position open to applicants residing in TX, NM, AZ, CO or KS) Support Technicians provide front-line technical support to end users, troubleshoot server and ...

TransCore

Senior Technical Writer

Houston, TX · On-site +1

This position will be based in Nashville, TN or Houston, TX. Remote applicants with the right blend ... This role supports Agile Scrum teams and operational stakeholders by delivering documentation ...

Viking Recruiting Resources

SAP Basis Engineer

Houston, TX · Remote

$130K - $150K/yr

Our client is seeking a remote SAP Basis Engineer/Application Support Engineer. This is a full time ... They are responsible for the technical aspects of enhancing, updating and deploying critical ...

VOLTICAN INC

Mid Cortex XSOAR Engineer

Houston, TX · Remote

$80K/yr

Remote Work Authorization: US Citizen Security Clearance: Able to get US "Public Trust" clearance ... Provide Technical Support to top-tier customers. * Provide tailored troubleshooting, configuration ...

previous page

Showing results 41-60

All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Houston, TX

Remote Technical Support information

See Houston, TX salary details

$13

$24

$42

How much do remote technical support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote technical support in Houston, TX is $24.88, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $27.07 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What are the most commonly searched types of Technical Support jobs in Houston, TX?

The most popular types of Technical Support jobs in Houston, TX are:

What are popular job titles related to Remote Technical Support jobs in Houston, TX?

For Remote Technical Support jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Houston, TX look for?

The top searched job categories for Remote Technical Support jobs in Houston, TX are:

What cities near Houston, TX are hiring for Remote Technical Support jobs?

Cities near Houston, TX with the most Remote Technical Support job openings:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $51,740 per year, or $24.9 per hour.

IT Support Technician

IronEdge Group

Houston, TX • On-site

$39K - $44K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

IT Support Technician
(This is a remote position open to applicants residing in TX, NM, AZ, CO or KS)
Job Description
Support Technicians provide front-line technical support to end users, troubleshoot server and network systems, and dispatch to on-site clients to troubleshoot and remediate issues. This position performs repairs to software or peripheral equipment configurations, following design or installation specifications. Support Technicians escalating issues to senior staff members. The Support Technician will interact with users, including C-Level or Executive client contacts, so professional verbal and written communication skills are a must. Occasional training of end users and new team members is required.
Strong decision-making, problem-solving, multi-tasking, and planning skills are utilized to provide excellent customer service in a fast-paced environment. Support Technicians work both as a team and as individual contributors, serving as advanced problem solvers with creative solutions that focus on long-term stability. Attention to detail is required to complete tickets in accordance with company standards. The desire to learn and the ability to absorb new skills and information are key to this position.
Requirements
  • Provide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism
  • Communicating effectively with co-workers cross-functionally via Microsoft Teams
  • Extraordinary focus on customer service
  • Strong ability to solve problems effectively
  • Ability to interact in a variety of situations, including customer service, orientations, training, and networking
  • All positions require the successful completion of a criminal background check, and further background checks if the position involves access to sensitive information or secure facilities.
  • Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, and Open Arrest for any Criminal Offense, and Family Violence Convictions.

Not Required, but these skills/competencies are a plus:
  • Managed Services Provider (MSP) experience
  • Background in the customer service industry
  • Applicable certifications from CompTIA, Microsoft

Get to the EDGE, where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology.As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. Our company's core values are built upon the strong foundation of teamwork, continuous learning, integrity, courage and ownership, guiding everything we do at IronEdge. With a great team comes great achievements and we're proud to share that IronEdge has been recognized as a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry's leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.
Benefits
  • IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
  • Vision Insurance
  • AD&D Insurance
  • Short-Term and Long-Term Disability Insurance
  • Flexible Spending Account and Health Savings Account
  • Flexible Time Off plus Holidays
  • Matching 401k
  • At IEG, everyone deserves great experiences!

Salary Range
$39,000 to $44,999(Nonexempt)

Apply