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Remote Technical Support Specialist Jobs in Riverside, CA

Helpt

Fleet & Transportation Account Executive

Irvine, CA · On-site +1

$150K/yr

Fleet & Transportation Account Executive Remote (U.S.) | OTE $150,000+ | Uncapped Commission Helpt provides 24/7 U.S.-based operational and technical support services that help transportation and ...

ICF

Noise Specialist

Irvine, CA · On-site +1

To support our growth, we are seeking a Noise Specialist to contribute to the development of ... The position is based out of our Irvine, CA office but will be remote with the opportunity to come ...

AECOM

Proposal Specialist III

Orange, CA · On-site +1

This will be a hybrid position including a combination of both remote and in-office work schedules ... Provides grammatical and technical editing to ensure quality. * Supports special projects, as ...

Ben Hudnall Memorial Trust

Be Seen First

Lead Program Specialist

Riverside, CA · Remote

$100K - $110K/yr

Remote (Must reside within a KP region) Schedule: Full Time; Mon-Fri Hours: Exempt Travel ... It is dedicated to support life-long learning and its individual members' career management. As ...

Corvel

CA Senior Claims Specialist

Rancho Cucamonga, CA · Remote

$29.35 - $47.28/hr

... supporting the goals of the Claims Department and CorVel. This is a remote position. ESSENTIAL ... Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including ...

Tax Alchemy

Tax Preparer

Irvine, CA · On-site +1

$80K - $100K/yr

Provide guidance and technical support to other team members * Maintain professional client ... Remote work * Medical, dental, vision, life, and voluntary life insurance * 401(k) with company ...

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Remote Technical Support Specialist information

See Riverside, CA salary details

$14

$27

$45

How much do remote technical support specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote technical support specialist in Riverside, CA is $27.72, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $31.83 per hour, depending on experience, location, and employer.

What is a remote technical support specialist?

A Remote Technical Support Specialist provides technical assistance to customers or employees over the phone, via chat, email, or remote access tools. They diagnose and troubleshoot technical issues related to software, hardware, or network systems. Their role includes guiding users through problem resolution, escalating complex issues, and ensuring customer satisfaction. This position requires strong problem-solving skills, technical expertise, and effective communication in a remote work environment.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support Specialist, you need strong problem-solving abilities, technical troubleshooting expertise, and a solid understanding of computer systems and networking, typically backed by relevant certifications or an associate degree. Familiarity with remote desktop tools, ticketing systems (like Zendesk or ServiceNow), and knowledge base platforms is essential. Excellent communication skills, patience, and the ability to remain calm under pressure are key soft skills that enhance effectiveness in this role. These competencies ensure timely and clear resolution of technical issues, leading to high customer satisfaction and efficient remote support.

What are some common challenges faced by remote technical support specialists, and how can they overcome them?

Remote Technical Support Specialists often encounter difficulties such as troubleshooting issues without physical access to the user's device and communicating complex technical solutions in a clear, understandable way. Overcoming these challenges requires strong diagnostic skills, effective use of remote access tools, and the ability to ask precise questions to gather necessary information from clients. Building rapport with users and maintaining a patient, supportive demeanor helps to ease frustration and facilitates smoother problem resolution. Continual learning and staying updated on new technologies also play a crucial role in managing and overcoming technical challenges in a remote environment.

What are the most commonly searched types of Technical Support Specialist jobs in Riverside, CA?

The most popular types of Technical Support Specialist jobs in Riverside, CA are:

What are popular job titles related to Remote Technical Support Specialist jobs in Riverside, CA?

For Remote Technical Support Specialist jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Specialist jobs in Riverside, CA look for?

The top searched job categories for Remote Technical Support Specialist jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Technical Support Specialist jobs?

Cities near Riverside, CA with the most Remote Technical Support Specialist job openings:

Remote Technical Support Specialist jobs near you
Infographic showing various Remote Technical Support Specialist job openings in Riverside, CA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $57,667 per year, or $27.7 per hour.

Service Delivery Manager - Project Management and Professional Services

Shield

Anaheim, CA • On-site, Remote

$90K - $115K/yr

Full-time

Medical, Dental, Vision

Re-posted 21 days ago

Job description

Service Delivery Manager - Project Management and Professional Services
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $90,000 - $115,000 / year
Description
IronOrbit delivers secure, high‑performance private hosting, remote managed services, and modern workplace solutions. We're looking for a hands‑on delivery leader who delights customers, motivates teams, and consistently lands projects on time and on budget.
Service Delivery & Professional Services is a single delivery organization with two sub‑groups:
• Project Management (PM): Program/phase‑gate governance, schedule & risk management, stakeholder communications, BAU/hypercare transitions.
• Professional Services (PS): Engineers and specialists who execute builds, migrations, upgrades, image governance, and structured operational initiatives.
You will lead both PM and PS, ensuring seamless onboarding for new customers and successful delivery of projects and initiatives for existing customers.
Key Responsibilities
As Service Delivery Manager, you will:
• Own customer onboarding & delivery: Lead end‑to‑end onboarding for private hosting and remote managed services; set phase gates, dependencies, and communication plans.
• Drive initiatives for existing customers: Deliver server/network upgrades, office moves, storage remediation, and technology refresh programs.
• Lead the people: Direct Project Managers and Professional Services personnel (Systems Engineers, Support Specialists/Engineers/Analysts); set goals, coach performance, and grow careers.
• Raise service quality: Enforce SOPs and QA for ticket lifecycle; reduce repeat incidents and extend reliability across VDI/EUC and infrastructure.
• Standardize documentation: Ensure runbooks/PM templates and customer documentation (network topology, services, security) are complete before build/migration.
• Manage risk & change: Govern image refreshes and production changes; coordinate with Engineering when holds impact schedules; plan phased upgrades for legacy systems.
• Partner cross‑functionally: Collaborate closely with Sales, Account Management, Solutions Engineering, and Customer Success to unblock delivery and maintain trust.
• Own the numbers: Build and execute project cost accounting; manage team P&L (forecasting, margin, utilization, accruals); approve vendor invoices.
Skills, Knowledge & Expertise
• Experience: 8-12+ years in IT services; 4-7+ years leading combined Service Delivery/Professional Services/Project Management teams in customer‑facing roles.
• Delivery excellence: Proven phase‑gate governance, risk/issue management, stakeholder communications, and BAU/hypercare transitions.
• Business acumen: Hands‑on ownership of project financials, utilization, margin, budgets, forecasts, and P&L.
Technical fluency (preferred):
o Microsoft 365 (Exchange Online migrations, Teams enablement, security baselines)
o Identity/Directory: Entra ID/AD Connect, hybrid identity, SSO
o VDI/EUC: Windows 11 desktop pools, FSLogix containers, image governance; monitoring/licensing (e.g., ControlUp)
o Virtualization & OS: VMware and/or Hyper‑V; Windows Server upgrades (e.g., 2016 → 2022/2025, ESU)
o Email security: Barracuda or equivalent
o PSA/Project tools: Experience with PSA platforms (e.g., ConnectWise, Autotask) and project tracking/reporting
• Leadership & communication: Clear, confident communicator with the ability to de‑escalate issues, align teams, and maintain executive‑level reporting.
• On‑time, on‑budget delivery across onboarding and PS projects
• Documentation completeness prior to build/migration
• Reduced repeat operational incidents through SOP compliance and preventive actions
• Improved customer satisfaction and shortened hypercare periods
• Team utilization and margin targets met; clean invoice/close processes
Job Benefits
• Competitive base salary with annual bonus
• Medical, dental, vision, and other benefits
• Flexible remote work with PST collaboration windows
• Professional development and clear growth pathways

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