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Remote Technical Support Representative Jobs (NOW HIRING)

Entrata

Technical Support Representative

$15.05 - $23.65/hr

Provide technical support and troubleshooting via telephone, ticketing systems, and chat. * Develop ... Flexible and transparent culture with remote and hybrid work options, generous vacation time, and ...

EBSCO

Technical Support Representative, Novelist

$37K - $52K/yr

This remote position is U.S.-based only (excluding U.S. territories) What You'll Do * Address setup ... Technical Support Representative and your development and career growth at EIS. About You * 2+ ...

EBSCO

Technical Support Representative, Novelist

$37K - $52K/yr

This remote position is U.S.-based only (excluding U.S. territories) What You'll Do * Address setup ... Technical Support Representative and your development and career growth at EIS. About You * 2+ ...

FBS

Technical Support Representative (Remote)

Fargo, ND · Remote

$21.15/hr

Provide customer support and technical issue resolution via phone, e-mail, and chat. * Provide support to customers for our web-based products via Edge, Firefox, Chrome, and Safari. * Provide support ...

FBS

Technical Support Representative

Fargo, ND · On-site +1

$21.15/hr

Provide customer support and technical issue resolution via phone, e-mail, and chat. * Provide support to customers for our web-based products via Edge, Firefox, Chrome, and Safari. * Provide support ...

FBS

Technical Support Representative

Fargo, ND · On-site +1

$21.15/hr

Provide customer support and technical issue resolution via phone, e-mail, and chat. * Provide support to customers for our web-based products via Edge, Firefox, Chrome, and Safari. * Provide support ...

Stratus

Technical Support Representative L2

... Technical Support Representative is a senior member of our Technical Support team and a primary ... Comfortable thriving in a remote-first, fast-paced environment. Nice to Have * Familiarity with MEP ...

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Remote Technical Support Representative information

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How much do remote technical support representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for remote technical support representative in the United States is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.04 per hour, depending on experience, location, and employer.

What is a remote technical support representative?

Remote Technical Support Representatives are professionals who assist customers with technical issues related to products or services, typically via phone, email, or online chat from a remote location. They troubleshoot problems, provide guidance, and resolve issues to ensure customer satisfaction. Their responsibilities often include diagnosing software or hardware problems, walking customers through solutions, and escalating complex issues when necessary. Working remotely allows them to help customers from anywhere, offering flexibility for both the representative and the employer.

How do remote technical support representatives manage communication and troubleshooting when assisting customers with complex technical issues?

Remote Technical Support Representatives rely heavily on clear, efficient communication tools such as phone calls, live chat, and remote desktop software to assist customers. When dealing with complex technical issues, they often use screen sharing or step-by-step guidance to walk customers through problem-solving processes. Strong documentation and escalation protocols are also standard, allowing representatives to involve specialized teams if needed. Collaboration with colleagues, knowledge base resources, and regular training help ensure accurate and timely resolutions.

What are the key skills and qualifications needed to thrive as a remote technical support representative, and why are they important?

To thrive as a Remote Technical Support Representative, you need strong troubleshooting skills, technical knowledge of computer systems or software, and at least a high school diploma or relevant certification. Familiarity with help desk software, remote desktop tools, ticketing systems, and sometimes specific product certifications is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These skills ensure swift issue resolution, customer satisfaction, and efficient support delivery in a remote work environment.

What is the difference between Remote Technical Support Representative vs Customer Service Representative?

AspectRemote Technical Support RepresentativeCustomer Service Representative
Required CredentialsTechnical certifications often preferred (e.g., CompTIA, Microsoft)Customer service or communication skills, sometimes certifications in customer relations
Work EnvironmentRemote, technical support tools, troubleshooting softwareRemote or in-office, call centers, customer interaction platforms
Employer & IndustryIT, tech companies, software providersRetail, telecom, service industries
Common Search/ComparisonYesYes

The main difference between a Remote Technical Support Representative and a Customer Service Representative lies in their focus and skill set. Technical support roles require technical knowledge and troubleshooting skills, often with certifications, while customer service roles emphasize communication and problem-solving for general inquiries. Both roles are typically remote and serve different industry needs, but they share common customer interaction functions.

What cities are hiring for Remote Technical Support Representative jobs?

Cities with the most Remote Technical Support Representative job openings:

What states have the most Remote Technical Support Representative jobs?

States with the most job openings for Remote Technical Support Representative jobs include:

What are popular job titles related to Remote Technical Support Representative jobs?

For Remote Technical Support Representative jobs, the most frequently searched job titles are:

Infographic showing various Remote Technical Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,945 per year, or $21.1 per hour.

Technical Support Representative Night shift

OR • On-site, Remote

CGS Nexus
See more jobs at CGS Nexusexternal

Full-time, Temporary, Other

Re-posted 29 days ago

Job description

Technical Support Representative - Night Shift

Full-Time Temporary Position

Job Description:

 We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities:
- Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues. 
- Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software. 
- Assist in the setup and installation of new hardware and POS-related software. 
- Perform troubleshooting on core system remote devices. 
- Engage in various computer-related break-fix repairs as needed. 
- Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications:
- Proven experience and knowledge in replacing, configuring, and setting up new hardware and software. 
- Strong understanding of POS hardware (including all peripherals) 
- Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level. 
- Proficient in networking.

You need to have your own equipment that you can use, including dual monitors and a strong wired internet connection.

If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.

Apply