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Remote Technical Support Representative Jobs in Texas

SYDIERA

Remote Customer Support Representative

Dallas, TX · Remote

$15.75 - $21.50/hr

Position Overview Remote Customer Support Representatives provide customer assistance through phone ... Remote Work Requirements Candidates must be prepared to meet the technical and workspace ...

Clear Choice

Support Representative

Addison, TX · Remote

$17.50 - $23.50/hr

Support Representative Care Connection Team -- Multiple Locations Location ... Greenwood Village, CO (100% remote- please see list of acceptable states below ) Type: Full Time ...

CSC Corptax

Technical Support Analyst

Austin, TX · Remote

Technical Support Analyst Remote-United States Monday to Friday from 9 to 6 EST, 8-5 CST, and 7 to 4 MST *Some weekend overtime may be required The Technical Support Analyst (TSA) is a developmental ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

High volume technical inbound/outbound call center environment providing end user phone support in ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$15.25 - $19.50/hr

High volume technical inbound/outbound call center environment providing end user phone support in ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

Aveva

Technical Support Engineer

Houston, TX · On-site +1

$56K - $115K/yr

Salary Range: $56,600.00 - $115,000.00 This pay range represents the minimum and maximum ... remote. The working arrangement for this position will be confirmed during the hiring process.

Aerwave

Customer Support Representative II

Dallas, TX · On-site +1

$16.75 - $21.50/hr

The Customer Support Representative II (CSR II) plays a pivotal role in ensuring customer ... technical support team. * Performs remote troubleshooting through diagnostic techniques and ...

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Remote Technical Support Representative information

What is a remote technical support representative?

Remote Technical Support Representatives are professionals who assist customers with technical issues related to products or services, typically via phone, email, or online chat from a remote location. They troubleshoot problems, provide guidance, and resolve issues to ensure customer satisfaction. Their responsibilities often include diagnosing software or hardware problems, walking customers through solutions, and escalating complex issues when necessary. Working remotely allows them to help customers from anywhere, offering flexibility for both the representative and the employer.

How do remote technical support representatives manage communication and troubleshooting when assisting customers with complex technical issues?

Remote Technical Support Representatives rely heavily on clear, efficient communication tools such as phone calls, live chat, and remote desktop software to assist customers. When dealing with complex technical issues, they often use screen sharing or step-by-step guidance to walk customers through problem-solving processes. Strong documentation and escalation protocols are also standard, allowing representatives to involve specialized teams if needed. Collaboration with colleagues, knowledge base resources, and regular training help ensure accurate and timely resolutions.

What are the key skills and qualifications needed to thrive as a remote technical support representative, and why are they important?

To thrive as a Remote Technical Support Representative, you need strong troubleshooting skills, technical knowledge of computer systems or software, and at least a high school diploma or relevant certification. Familiarity with help desk software, remote desktop tools, ticketing systems, and sometimes specific product certifications is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These skills ensure swift issue resolution, customer satisfaction, and efficient support delivery in a remote work environment.

What is the difference between Remote Technical Support Representative vs Customer Service Representative?

AspectRemote Technical Support RepresentativeCustomer Service Representative
Required CredentialsTechnical certifications often preferred (e.g., CompTIA, Microsoft)Customer service or communication skills, sometimes certifications in customer relations
Work EnvironmentRemote, technical support tools, troubleshooting softwareRemote or in-office, call centers, customer interaction platforms
Employer & IndustryIT, tech companies, software providersRetail, telecom, service industries
Common Search/ComparisonYesYes

The main difference between a Remote Technical Support Representative and a Customer Service Representative lies in their focus and skill set. Technical support roles require technical knowledge and troubleshooting skills, often with certifications, while customer service roles emphasize communication and problem-solving for general inquiries. Both roles are typically remote and serve different industry needs, but they share common customer interaction functions.

What cities in Texas are hiring for Remote Technical Support Representative jobs?

Cities in Texas with the most Remote Technical Support Representative job openings:

Infographic showing various Remote Technical Support Representative job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

In-Office Technical Support Representative

San Marcos, TX • On-site, Remote

OneSupport, Inc.
See more jobs at OneSupport, Inc.external

$16/hr

Full-time

Re-posted 25 days ago

OneSupport rating

6.4

Company rating: 6.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

About the Opportunity
We are hiring Technical Support Representatives to join a new in-office team in San Marcos, TX. This role is ideal for candidates who enjoy helping others, prefer a structured office environment, and are looking for a steady, full-time position with competitive pay.
This is not a remote or hybrid role - candidates must be able to work on-site daily.
What You'll Be Doing
  • Assist clients with questions related to their accounts or services
  • Provide clear, professional, and accurate support
  • Follow established procedures and document interactions as required
  • Work as part of a collaborative, fast-paced office team

Specific responsibilities and system training details will be shared during the interview process.
Schedule
  • Monday-Saturday schedule

What We're Looking For
  • Strong communication and technical support skills
  • Comfortable working full-time in an office environment
  • Ability to learn new systems and processes
  • Reliability, punctuality, and attention to detail
  • Experience in client service, healthcare, insurance, or billing is a plus, but not required at this time

Why Apply
  • $16/hour starting pay
  • Full-time, in-office stability
  • Training provided

Ready to Apply?
If you're looking for a full-time, in-office opportunity in San Marcos with competitive pay and room to grow, apply today. Qualified candidates will be contacted as details are finalized.
  • Exact hours and start date will be confirmed during interviews

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What OneSupport employees say

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