ZipRecruiter

Log In

2

Remote Technical Support Representative Jobs in Arizona

HME

Technical Support Supervisor

Phoenix, AZ · On-site +1

$72K - $86K/yr

Ensures Technical Support Representatives are trained and equipped to perform assigned tasks. -Monitors and evaluates capabilities of support equipment (telephone and computer systems) and makes ...

Aveva

Technical Support Engineer

Scottsdale, AZ · On-site +1

$56K - $115K/yr

Salary Range: $56,600.00 - $115,000.00 This pay range represents the minimum and maximum ... remote. The working arrangement for this position will be confirmed during the hiring process.

next page

Showing results 1-20

All JobsTechnical Support Representative JobsRemote Technical Support Representative JobsRemote Technical Support Representative Jobs in Arizona

Remote Technical Support Representative information

What is a remote technical support representative?

Remote Technical Support Representatives are professionals who assist customers with technical issues related to products or services, typically via phone, email, or online chat from a remote location. They troubleshoot problems, provide guidance, and resolve issues to ensure customer satisfaction. Their responsibilities often include diagnosing software or hardware problems, walking customers through solutions, and escalating complex issues when necessary. Working remotely allows them to help customers from anywhere, offering flexibility for both the representative and the employer.

How do remote technical support representatives manage communication and troubleshooting when assisting customers with complex technical issues?

Remote Technical Support Representatives rely heavily on clear, efficient communication tools such as phone calls, live chat, and remote desktop software to assist customers. When dealing with complex technical issues, they often use screen sharing or step-by-step guidance to walk customers through problem-solving processes. Strong documentation and escalation protocols are also standard, allowing representatives to involve specialized teams if needed. Collaboration with colleagues, knowledge base resources, and regular training help ensure accurate and timely resolutions.

What are the key skills and qualifications needed to thrive as a remote technical support representative, and why are they important?

To thrive as a Remote Technical Support Representative, you need strong troubleshooting skills, technical knowledge of computer systems or software, and at least a high school diploma or relevant certification. Familiarity with help desk software, remote desktop tools, ticketing systems, and sometimes specific product certifications is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These skills ensure swift issue resolution, customer satisfaction, and efficient support delivery in a remote work environment.

What is the difference between Remote Technical Support Representative vs Customer Service Representative?

AspectRemote Technical Support RepresentativeCustomer Service Representative
Required CredentialsTechnical certifications often preferred (e.g., CompTIA, Microsoft)Customer service or communication skills, sometimes certifications in customer relations
Work EnvironmentRemote, technical support tools, troubleshooting softwareRemote or in-office, call centers, customer interaction platforms
Employer & IndustryIT, tech companies, software providersRetail, telecom, service industries
Common Search/ComparisonYesYes

The main difference between a Remote Technical Support Representative and a Customer Service Representative lies in their focus and skill set. Technical support roles require technical knowledge and troubleshooting skills, often with certifications, while customer service roles emphasize communication and problem-solving for general inquiries. Both roles are typically remote and serve different industry needs, but they share common customer interaction functions.

What cities in Arizona are hiring for Remote Technical Support Representative jobs?

Cities in Arizona with the most Remote Technical Support Representative job openings:

Technical Support Specialist

Phoenix, AZ • Remote

Careers At Onsite | OnSite Dealer Solutions
See more jobs at Careers At Onsite | OnSite Dealer Solutionsexternal

$45K - $55K/yr

Full-time

Posted 17 days ago

Key responsibilities

  • Provide remote technical support to employees, field staff, and approved external users.

  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.

  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, peripherals, and basic network connectivity.

Job description

IT Technical Support Specialist

Location: Phoenix, Arizona - Remote

Employment Type: Full-time, salaried

Salary Range: $45,000 - $55,000 / Year

Travel: Occasional in-state and out-of-state travel expected

Position Overview

OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users.

This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company's proprietary SERV web-based platform.

The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation.

Responsibilities

  • Provide remote technical support using computer applications and remote-access tools.
  • Receive, document, prioritize, and resolve support requests through the company's ticketing system.
  • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals.
  • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access.
  • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery.
  • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms.
  • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs.
  • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation.
  • Communicate clearly and professionally with employees, leadership, customers, and other supported users.
  • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed.
  • Help improve support processes, ticket workflows, documentation, and service delivery practices.
  • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities.

Qualifications

  • One to two years of relevant IT support experience.
  • Experience providing remote technical support to end users.
  • Experience using an IT ticketing or service-management system.
  • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking.
  • Strong troubleshooting, organizational, and problem-solving skills.
  • Clear verbal and written communication skills.
  • Ability to document technical issues, resolutions, and procedures accurately.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work independently while escalating issues appropriately.
  • Professional judgment and discretion when handling sensitive systems, data, and user concerns.
  • Associate degree in Information Technology, Computer Science, or a related field preferred but not required.
  • Entry-level IT certifications are preferred but not required.

Remote Work and Travel

This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives.

Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible.

The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

Apply