Job Title: Technical Support Specialist - 10pm-6am Reports To: Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is responsible for fast, accurate remote
Job Title: Technical Support Specialist - 10pm-6am Reports To: Service Support Manager Fully Remote Role Summary of Job The Technical Support Specialist is responsible for fast, accurate remote
Remote Support Representative
Tulsa, OK · Remote
$35K - $70K/yr
We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves
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Remote Support Representative
Tulsa, OK · Remote
$35K - $70K/yr
We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves
Remote Support Representative
Tulsa, OK · Remote
$15.50 - $19.75/hr
We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves
Remote Support Representative
Tulsa, OK · Remote
$15.50 - $19.75/hr
We are seeking a professional and customer-focused Remote Support Representative to assist customers with reservations, scheduling, service coordination, and ongoing support. This role involves
$69K - $158K/yr
Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute a network of
$69K - $158K/yr
Remote Work: No Job Number: R0246041 Location: Fort Benning,GA,US Share job via: Share Technical Support Engineer The Opportunity: As the client's personnel, you'll maintain and execute a network of
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Healthcare Support Representative -- Independent Contractor Location: Remote (US-Based) Make a difference--one call at a time, with the freedom to serve on your terms. Join a network of self-employed
Patient Support Representative (REMOTE)
Oklahoma City, OK · On-site +1
$19/hr
Inbound Call Center Representative Start Date:09/14/2026 As an Inbound Call Center Representative, you'll play a vital role for our Patient Support Department, which is our first point of contact for
Patient Support Representative (REMOTE)
Oklahoma City, OK · On-site +1
$19/hr
Inbound Call Center Representative Start Date:09/14/2026 As an Inbound Call Center Representative, you'll play a vital role for our Patient Support Department, which is our first point of contact for
Patient Support Representative (REMOTE)
Oklahoma City, OK · Remote
$19/hr
Inbound Call Center Representative Start Date:09/14/2026 As an Inbound Call Center Representative, you'll play a vital role for our Patient Support Department, which is our first point of contact for
Patient Support Representative (REMOTE)
Oklahoma City, OK · Remote
$19/hr
Inbound Call Center Representative Start Date:09/14/2026 As an Inbound Call Center Representative, you'll play a vital role for our Patient Support Department, which is our first point of contact for
Patient Support Representative (REMOTE)
Oklahoma City, OK · Remote
$19/hr
Inbound Call Center Representative Start Date:09/14/2026 As an Inbound Call Center Representative, you'll play a vital role for our Patient Support Department, which is our first point of contact for
Patient Support Representative (REMOTE)
Oklahoma City, OK · Remote
$19/hr
Inbound Call Center Representative Start Date:09/14/2026 As an Inbound Call Center Representative, you'll play a vital role for our Patient Support Department, which is our first point of contact for
Remote Entry-Level Sales
Edmond, OK · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated
Remote Entry-Level Sales
Edmond, OK · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated
Remote Entry-Level Sales
Norman, OK · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated
Remote Entry-Level Sales
Norman, OK · Remote
Remote Benefits & Client Support Representative (Entry-Level) Location: Remote (U.S.) Schedule: Full-Time | Flexible Hours About the Opportunity We're growing our remote team and seeking motivated
Remote Technical Support Representative information
What is a remote technical support representative?
Remote Technical Support Representatives are professionals who assist customers with technical issues related to products or services, typically via phone, email, or online chat from a remote location. They troubleshoot problems, provide guidance, and resolve issues to ensure customer satisfaction. Their responsibilities often include diagnosing software or hardware problems, walking customers through solutions, and escalating complex issues when necessary. Working remotely allows them to help customers from anywhere, offering flexibility for both the representative and the employer.
How do remote technical support representatives manage communication and troubleshooting when assisting customers with complex technical issues?
Remote Technical Support Representatives rely heavily on clear, efficient communication tools such as phone calls, live chat, and remote desktop software to assist customers. When dealing with complex technical issues, they often use screen sharing or step-by-step guidance to walk customers through problem-solving processes. Strong documentation and escalation protocols are also standard, allowing representatives to involve specialized teams if needed. Collaboration with colleagues, knowledge base resources, and regular training help ensure accurate and timely resolutions.
What are the key skills and qualifications needed to thrive as a remote technical support representative, and why are they important?
To thrive as a Remote Technical Support Representative, you need strong troubleshooting skills, technical knowledge of computer systems or software, and at least a high school diploma or relevant certification. Familiarity with help desk software, remote desktop tools, ticketing systems, and sometimes specific product certifications is typically required. Excellent communication, patience, and problem-solving abilities are standout soft skills in this role. These skills ensure swift issue resolution, customer satisfaction, and efficient support delivery in a remote work environment.
What is the difference between Remote Technical Support Representative vs Customer Service Representative?
| Aspect | Remote Technical Support Representative | Customer Service Representative |
|---|---|---|
| Required Credentials | Technical certifications often preferred (e.g., CompTIA, Microsoft) | Customer service or communication skills, sometimes certifications in customer relations |
| Work Environment | Remote, technical support tools, troubleshooting software | Remote or in-office, call centers, customer interaction platforms |
| Employer & Industry | IT, tech companies, software providers | Retail, telecom, service industries |
| Common Search/Comparison | Yes | Yes |
The main difference between a Remote Technical Support Representative and a Customer Service Representative lies in their focus and skill set. Technical support roles require technical knowledge and troubleshooting skills, often with certifications, while customer service roles emphasize communication and problem-solving for general inquiries. Both roles are typically remote and serve different industry needs, but they share common customer interaction functions.
What cities in Oklahoma are hiring for Remote Technical Support Representative jobs?
Cities in Oklahoma with the most Remote Technical Support Representative job openings:
Technical Support Specialist (Machinery) - 3rd Shift
Tulsa, OK • Remote
pregis
• Plastics Packaging Film and Sheet (including Laminated) Manufacturing • 501 - 1,000 employees501 - 1,000 employees
Full-time
Re-posted 7 days ago
Key responsibilities
Perform remote technical intake, triage, and troubleshooting of customer production equipment to identify issues and determine resolution methods.
Guide customers through remote corrective actions to restore equipment operation and avoid onsite service dispatches.
Coordinate with field service teams by initiating work orders, providing detailed problem descriptions, and supporting onsite response when necessary.
Pregis rating
7.0
Based on 30 frontline employees who took The Breakroom Quiz
Job description
Job Title: Technical Support Specialist - 10pm-6am
Reports To: Service Support Manager
Fully Remote Role
Summary of Job
The Technical Support Specialist is responsible for fast, accurate remote technical intake, triage, and recovery of customer production equipment to protect uptime and minimize unnecessary field service dispatches. This role serves as the Technical Support Operations Center (TSOC) frontline support; using structured workflows, FSM tools, telemetry, and remote diagnostics to restore operation and avoid truck rolls. Provide accurate information to ensure seamless handoff and operational excellence when escalation to Field Technical service is required.
Essential Functions and Responsibilities
- Technical Intake & Triage
- Serve as the first technical point of contact for inbound customer support requests.
- Perform structured intake to identify machine state, fault conditions, safety concerns, and production impact.
- Prioritize tickets based on uptime risk, SLA requirements, and customer impact.
- Determine whether issues can be resolved remotely or require escalation to onsite Field Technical Solutions.
- Remote Technical Recovery
- Execute remote troubleshooting using HMI data, alarms, error logs, telemetry, and customerprovided observations.
- Guide customers through safe corrective actions to restore operation whenever possible.
- Resolve issues remotely to avoid unnecessary truck rolls while maintaining safety and quality standards.
- Escalate complex or unresolved issues with complete technical context and documented findings.
- Field Service Coordination
- Initiate Work Orders and support field service scheduling when onsite response is required.
- Ensure accurate problem descriptions, parts identification, and job scope are provided to field technicians.
- Support travel time optimization and technician utilization through clean, complete case data.
- Collaborate with Field Technical Solutions to support First Visit Fix Rate objectives.
- Ticket Documentation & Data Quality
- Document all tickets accurately and consistently in C4C and Field Service Management systems.
- Capture failure modes, corrective actions, resolution outcomes, and repeat issue indicators.
- Ensure ticket data supports SLA reporting, service transparency, and lifecycle analytics.
- Identify recurring issues and communicate trends to Operations, Engineering, and Product teams.
Key Performance Indicators
- Technical Support Average Response Time
- First Contact Fix Rate
- Truck Roll Avoidance
- Missed Calls and After Hours Call Handling
Education and Experience
Required:
- 3+ years of experience in technical support, field service support, or equipment troubleshooting.
- Handson experience supporting electromechanical or automated equipment.
- Ability to troubleshoot systems using logical, structured diagnostic approaches.
Preferred:
- Experience supporting capital equipment, automation, or packaging machinery.
- Remote technical support background.
- Familiarity with PLCs, HMIs, sensors, pneumatics, and industrial communication networks.
Job Requirements
Required
- Strong technical troubleshooting and customer communication skills.
- Ability to perform calmly and effectively in highpressure downtime situations.
- High attention to detail in documentation and system updates.
- Proficiency with Field Service Management platforms and digital workflows.
Preferred
- Experience with telemetry, remote monitoring, or automated reporting tools.
- Understanding of service KPIs such as FCFR, MTTR, and SLA compliance.
- Crossfunctional collaboration experience with Field Service, Engineering, and Operations teams.
- Experience with Customer Resource Management (CRM) tool. – i.e. C4C, Salesforce
Competency
- Customer Focus
- Operational Discipline
- Data Accuracy
- CrossFunctional Collaboration
- Communication Clarity
- Problem Solving
- Ownership & Accountability
#SYS1
About Pregis
Sourced by ZipRecruiter
Industry
Plastics packaging film and sheet (including laminated) manufacturing
Company size
501 - 1,000 Employees
Headquarters location
Deerfield, IL, US
Year founded
2005