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Remote Technical Support Manager Jobs in Springfield, IL

Intuit

Post Sales Solutions Engineer

Springfield, IL · Remote

$125K - $170K/yr

... to better support the team. * Quality Assurance (QA) & Readiness: Conduct "Go-Live Readiness ... technical blockers into actionable steps for the team and concise updates for the M2 Senior Manager ...

InsuraTec

Sales Representative (Remote)

Chatham, IL · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Lincoln, IL · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

Phospholutions

Key Account Manager

Springfield, IL · Remote

$130K - $150K/yr

Remote within assigned territory (Pacific Northwest and Midwest preferred) Salary Range: $130,000 ... Collaborate with Technical Agronomy, Marketing, Supply Chain, Finance, and Executive Leadership to ...

Promoted2

Remote Insurance Agent

Springfield, IL · Remote

$60K - $110K/yr

Manage client pipeline using our CRM system * Follow up to ensure satisfaction and policy retention ... These tools support and do not replace human decision-making. By applying, you consent to the ...

Humana

Manager, Care Management

Springfield, IL · Remote

... technical knowledge to solve moderately complex problems; receives assignments in the form of ... Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support ...

Humana

Manager, Care Management

Springfield, IL · Remote

... technical knowledge to solve moderately complex problems; receives assignments in the form of ... Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support ...

Humana

Manager, Care Management

Springfield, IL · Remote

... technical knowledge to solve moderately complex problems; receives assignments in the form of ... Support and enhance a care management model that leverages extenders (e.g., CHWs, peer support ...

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Showing results 21-40

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Springfield, IL

Remote Technical Support Manager information

See Springfield, IL salary details

$29.2K

$85.1K

$146.2K

How much do remote technical support manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for remote technical support manager in Springfield, IL is $85,149.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $103,100.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What job categories do people searching Remote Technical Support Manager jobs in Springfield, IL look for? The top searched job categories for Remote Technical Support Manager jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Remote Technical Support Manager jobs? Cities near Springfield, IL with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Springfield, IL as of June 2026, with employment types broken down into 79% Full Time, 20% Part Time, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $85,149 per year, or $40.9 per hour.

Post Sales Solutions Engineer

Intuit

Springfield, IL • Remote

$125K - $170K/yr

Full-time

Posted 18 days ago

Intuit rating

8.4

Company rating: 8.4 out of 10

Based on 91 frontline employees who took The Breakroom Quiz

86th of 242 rated software companies

Job description

Overview

As a Lead Implementation Consultant, you are the "Player-Coach" responsible for the technical success and operational velocity of your implementation squad. While you continue to manage a curated portfolio of Intuit Enterprise Suite (IES) deployments, your primary impact is scaled through the mentorship, technical escalation, and quality assurance you provide to fellow Implementation Consultants.

This role is designed as a strategic bridge: it offers a clear path toward Service Delivery Leadership (M1) for those who enjoy coaching, or toward Senior IC/Architecture for those who prefer solving the most complex technical puzzles.


Responsibilities

  • Squad Technical Leadership: Serve as the first point of technical escalation for Implementation Consultants (ICs) facing configuration or data migration roadblocks.
  • Reduced Portfolio Execution: Directly manage a 50% load of standard to mid-complexity IES implementations, maintaining a "front-line" perspective to better support the team.
  • Quality Assurance (QA) & Readiness: Conduct "Go-Live Readiness" reviews for squad members to ensure all deployments meet IES standards for Time-to-Value (TTV) and Feature Adoption.
  • Technical Onboarding & Mentorship: Lead the technical "flight school" for new hires, providing shadowing opportunities and hands-on training on multi-entity setup and advanced reporting.



Qualifications

  • Experience: 6+ years in software implementation or technical consulting, with at least 2 years of proven success within the IES or a similar ERP/accounting environment.
  • Accounting Mastery: Deep understanding of multi-entity accounting principles, consolidated reporting, and intercompany transfers.
  • Leadership Aptitude: Previous experience mentoring peers, leading project workstreams, or acting as a "Lead" in a high-growth environment.
  • Product Expertise: Advanced certification in QuickBooks Online or IES, with a tenacious drive to find workarounds for complex customer challenges.
  • Communication: Ability to translate complex technical blockers into actionable steps for the team and concise updates for the M2 Senior Manager

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

The expected base pay range for this position is:
Sacramento $125,500 - $170,000
California Remote (Bay Area) $133,000- $180,000
Colorado Remote $112,500- $152,500
Hawaii Remote $118,000- $160,000
Illinois Remote $112,500- $152,500
Maryland Remote $112,500- $152,500
Massachusetts Remote $118,000- $160,000
New Jersey Remote $118,000- $160,000
New York Remote $138,500- $187,500
Ohio Remote $102,500- $138,500
Vermont Remote $112,500- $152,500
Washington Remote $118,000- $160,000
Washington, DC Remote $112,500- $152,500

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