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Remote Technical Support Manager Jobs in Santa Rosa, CA

Endsight

Senior GRC Analyst

Napa, CA · Remote

This is a remote position; however, candidates must work on the Pacific Time Zone You're the kind ... This is not a hands-on technical support role. This role is expected to be approximately ...

Endsight

Senior GRC Analyst

Napa, CA · On-site +1

$110K - $140K/yr

This is a remote position; however, candidates must work on the Pacific Time Zone You're the kind ... This is not a hands-on technical support role. This role is expected to be approximately ...

Foley Family Wines Inc

Ecommerce Manager

Santa Rosa, CA · On-site +1

$90K - $105K/yr

M & F remote optional, Tues - Thursday onsite. ** Requirements Roles and Responsibilities ... technical infrastructure supports scalable ecommerce growth Develop enterprise merchandising ...

InsuraTec

Sales Representative (Remote)

Healdsburg, CA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Petaluma, CA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Windsor, CA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Sonoma, CA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Santa Rosa, CA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Napa, CA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Novato, CA · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

ABB

Business Process Manager

CA · Remote

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... This is a remote position, with preference for candidates to be located in a major metro city in ...

WUWTA

Customer Success Manager

Bodega Bay, CA · Remote

This is a non-technical role : you don't need to code or configure complex systems, but you do need ... Remote (U.S.-based) considered; San Francisco Bay Area candidates welcome Travel: Not required ...

BPM LLP

Tax Manager - PCS

Santa Rosa, CA · On-site +1

$125K - $175K/yr

The ideal candidate will have deep technical expertise, strong interpersonal skills, and a ... Champion sustainable workplace practices by supporting remote-first operations, promoting paperless ...

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Remote Technical Support Manager information

See Santa Rosa, CA salary details

$32.3K

$93.9K

$161.3K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Santa Rosa, CA is $93,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $113,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What job categories do people searching Remote Technical Support Manager jobs in Santa Rosa, CA look for? The top searched job categories for Remote Technical Support Manager jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Technical Support Manager jobs? Cities near Santa Rosa, CA with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Senior GRC Analyst

Senior GRC Analyst

Endsight

Napa, CA • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Location:  This is a remote position; however, candidates must work on the Pacific Time Zone
You're the kind of person who helps others succeed.

You're sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled.
But lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand.
That's where Endsight comes in.

Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you'll grow quickly, connect deeply, and do work that truly matters.
About the Role 
Endsight is looking for a Senior Compliance & Governance Analyst to help clients navigate cybersecurity compliance, governance, and risk management with clarity and structure.
This role serves as a primary security and compliance point of contact for Endsight clients, especially MSSP clients with elevated compliance needs. It also supports Endsight's internal governance and data protection efforts.
This is a client-facing advisory, coordination, and implementation role. Endsight is not an auditing firm and does not perform formal audits. Instead, this position helps clients prepare for, understand, and manage compliance efforts across frameworks such as CMMC, ISO 27001, HIPAA, SOC 2, CIS, and NIST.
The ideal candidate is organized, highly communicative, strong in technical writing, comfortable managing multiple stakeholders, and able to translate complex compliance requirements into practical next steps.
  • Serve as the primary compliance and governance contact for assigned MSP and MSSP clients. 
  • Guide clients through compliance readiness efforts, including planning, documentation, policy development, evidence preparation, and auditor-facing coordination. 
  • Own the onboarding and ongoing service experience for compliance-focused MSSP clients. 
  • Prepare and deliver compliance-focused security QBRs, cadence calls, and client status updates. 
  • Write, update, and maintain Written Information Security Programs, security policies, governance documentation, and related client-facing materials. 
  • Help scope, coordinate, and manage compliance and security projects to ensure work is scheduled, communicated, and delivered on time. 
  • Support Microsoft Purview, data governance, sensitivity labeling, and Bronze/Silver/Gold data classification initiatives for Endsight and its clients. 
  • Advise internal leaders on compliance, governance, data protection, and risk management needs. 
  • Coordinate with security analysts, Client Strategy Managers (CSMs), consultants, leadership, and client stakeholders to keep compliance work moving. 
  • Participate in customized cybersecurity awareness training efforts for clients. 
  • Support the security team's shared SOC alert and on-call process by assisting with initial triage and communication when needed. This is not a hands-on technical support role. 
This role is expected to be approximately: 

| Estimate | Focus Area
| 40% | Client-facing MSSP compliance and governance work
| 25% | Internal compliance and governance support
| 20% | Research, development, and service improvement
| 15% | Administrative coordination, scheduling, and documentation

These percentages are estimates and may shift based on client needs, internal priorities, and service development goals. 
What Success Looks Like 
  • Clients clearly understand where they stand, what comes next, and what Endsight is doing on their behalf.
  • Compliance work is organized, scheduled, tracked, and communicated effectively.
  • Policies, WISPs, QBRs, status updates, and client documentation are accurate, practical, and delivered on time.
  • Internal and external stakeholders trust you as a calm, clear, and knowledgeable compliance resource.
  • Endsight's compliance and governance practice continues to mature through better process, documentation, and client experience.
  • You can balance client advocacy with realistic guidance, especially when expectations need to be reset.
  Required Qualifications
  •  Bachelor's degree and 6+ years of relevant experience, or 10+ years of IT, cybersecurity, compliance, or governance experience in lieu of a degree.
  • Experience advising clients or internal stakeholders on security governance, compliance readiness, and risk management.
  • Working knowledge of compliance and security frameworks such as NIST, CIS Controls, SOC 2, ISO 27001, HIPAA, and/or CMMC.
  • Minimum 2 years of experience with Microsoft Purview, including data governance, sensitivity labeling, information protection, or related Microsoft 365 compliance capabilities.
  • SC-401 passed within three months of hire or previously attained. Endsight will pay for training and exams if not previously completed.
  • CCP certification within six months of hire or previously attained. Endsight will pay for training and exams if not previously completed.
  • Strong technical writing skills, including the ability to create policies, security program documentation, status reports, and executive/client-facing communications.
  • Excellent communication, organization, collaboration, and follow-through.
  • Ability to manage competing demands across clients, internal teams, and leadership priorities.
  • Strong attention to detail.
  • Ability to work independently in a remote environment.
  • Self-motivated, proactive, and comfortable moving work forward without constant direction.
  • U.S. citizenship.
  Preferred Qualifications 
  • Current CCP and Microsoft SC-401 certification.
  • CISA, CISM, CISSP, or similar governance, risk, compliance, or security certification.
  • Experience in an MSP, MSSP, consulting, or client-facing security services environment.
  • Experience supporting clients through CMMC, ISO 27001, HIPAA, SOC 2, or other regulated compliance efforts.
  • Familiarity with security QBRs, client roadmaps, compliance reporting, and executive-level risk communication.
  • Ability to turn complex requirements into practical plans, visuals, summaries, and client-ready explanations.
  • Strong analytical and problem-solving skills.
  • Genuine curiosity for cybersecurity, governance, and continuous improvement.
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing

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