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Remote Technical Support Manager Jobs in Santa Rosa, CA

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Channel Sales Support Agent (Reseller)

Bodega Bay, CA · Remote

$22.50 - $30.75/hr

... management, technical support/implementation, or customer service * Experience with CRM systems ... Remote-first (office optional) * Hours: Full-time, Monday-Friday, 9:00 AM - 5:30 PM (flexibility ...

White Coat Management Group

Radiology Physician

Novato, CA · Remote

$375.70K - $469.60K/yr

Nationwide Fully Remote (Supporting NV, FL, CA, TX) Employment Type: W2 or 1099 Options Available ... technical support teams What We re Looking For Board Certified or Board Eligible in Diagnostic ...

ABB

Commercial Proposal Engineer

CA · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

Storm2

Key Account Manager

Santa Rosa, CA · On-site +1

$150K - $180K/yr

Experience supporting complex enterprise implementations or technical products * Proactive, process ... Remote | San Francisco Bay Area preferred Base: $150,000 - $180,000 * Bonus + equity + benefits

Storm2

Key Account Manager

Sonoma, CA · On-site +1

$150K - $180K/yr

Experience supporting complex enterprise implementations or technical products * Proactive, process ... Remote | San Francisco Bay Area preferred Base: $150,000 - $180,000 * Bonus + equity + benefits

Orbis86

Event Sponsorship Manager

Santa Rosa, CA · Remote

Role Description Orbis86 is seeking an Event Sponsorship Manager for a remote, contract position ... A technical background preferred * Strong skills in Communication and relationship development with ...

Orbis86

Event Sponsorship Manager

Santa Rosa, CA · Remote

Role Description Orbis86 is seeking an Event Sponsorship Manager for a remote, contract position ... A technical background preferred * Strong skills in Communication and relationship development with ...

Orbis86

Event Sponsorship Manager

Sonoma, CA · Remote

Role Description Orbis86 is seeking an Event Sponsorship Manager for a remote, contract position ... A technical background preferred * Strong skills in Communication and relationship development with ...

Orbis86

Event Sponsorship Manager

Sonoma, CA · Remote

Role Description Orbis86 is seeking an Event Sponsorship Manager for a remote, contract position ... A technical background preferred * Strong skills in Communication and relationship development with ...

Embtel Inc

OMS Support Engineer

Bodega Bay, CA · Remote

Bay Area California (Remote) Duration : 12+ Months skills: * At least 4 years of experience in working (implementation/support) on a DMS (Distribution Management System) or OMS (Outage Management ...

eNett

Software Engineering Manager

Bodega Bay, CA · Remote

$150K - $190K/yr

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Develop future technical leaders and senior individual contributors * Drive innovation by ensuring ...

WEX

Software Engineering Manager

Bodega Bay, CA · Remote

$150K - $190K/yr

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Develop future technical leaders and senior individual contributors * Drive innovation by ensuring ...

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Remote Technical Support Manager information

See Santa Rosa, CA salary details

$32.3K

$93.9K

$161.3K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Santa Rosa, CA is $93,932.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,100.00 and $113,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What job categories do people searching Remote Technical Support Manager jobs in Santa Rosa, CA look for? The top searched job categories for Remote Technical Support Manager jobs in Santa Rosa, CA are:
What cities near Santa Rosa, CA are hiring for Remote Technical Support Manager jobs? Cities near Santa Rosa, CA with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

Search Engineer, Technical Support (Government Sector) - EVERGREEN ROLE

Lucidworks

Bodega Bay, CA • Remote

Full-time

Posted 13 days ago

Job description

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including American Airlines, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.

Please note: To ensure a fair and efficient process for all applicants, we kindly ask that you refrain from direct outreach to our hiring managers or team members. All communication should go through the official application portal. We will review your application carefully and reach out to you if your qualifications match our needs. We appreciate your interest in Lucidworks!

PLEASE NOTE: This is an evergreen role, meaning we’re not actively hiring at the moment but may in the future. We review applications on an ongoing basis and may reach out if and when an opportunity opens that aligns with your experience.

About the Role
As a Search Engineer in Technical Support, you will play a critical role in helping our clients achieve success with our products. You will be responsible for assisting clients directly in resolving any technical issues they encounter, as well as answering questions about the product and feature functionality. You will work closely with internal teams such as Engineering and Customer Success to resolve a variety of issues, including product defects, performance issues, and feature requests.

This role requires excellent problem-solving skills and attention to detail, strong communication abilities, and a deep understanding of search technology. Additionally, this role requires the ability to work independently and as part of a team, and being comfortable working with both technical and non-technical stakeholders. The successful candidate will demonstrate a passion for delivering an outstanding customer experience, balancing technical expertise with empathy for the customer’s needs.

This role will provide primary support to our U.S. government customers.

This is a remote role open to US strictly based candidates in Mountain or Pacific time zones.

This role is expected to participate in weekend on-call rotations.
Responsibilities
  • Field incoming questions, help users configure Lucidworks Fusion and its components, and help them to understand how to use the features of the product
  • Troubleshoot complex search issues in and around Lucene/Solr
  • Document solutions into knowledge base articles for use by our customer base in our knowledge center
  • Identify opportunities to provide customers with additional value through follow-on products and/or services
  • Communicate high-value use cases and customer feedback to our Product Development and Engineering teams
  • Collaborate across teams internally to diagnose and resolve critical issues
  • Participating in a 24/7/365 on-call rotation, which includes weekends and holidays shifts
  • All other duties as assigned
Skills & Qualifications
  • US Citizenship required due to government contracts
  • 2+ years of hands-on experience experience with Search technologies such as Apache Lucene/Solr.
  • 3+ years professional experience in a customer facing level 2-3 tech support role
  • BS or higher in Engineering or Computer Science is preferred 
  • Experience with technical support CRM systems (Salesforce, Zendesk etc.)
  • Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes
  • Ability to clearly communicate with customers by email and phone
  • Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.)
  • Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.)
  • Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies
  • Enterprise Search, eCommerce, and/or Business Intelligence experience
  • Knowledge of data science and machine learning concepts
  • Experience working in a startup or similarly fast-paced, high-growth environment preferred.
Our Stack
  • Apache Lucene/Solr, ZooKeeper, Spark, Pulsar, Kafka, Grafana
  • Java, Python, Linux, Kubernetes
  • Zendesk, Jira
This salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Lucidworks’ total compensation package for employees. Your total rewards package includes (but is not limited to) discretionary variable bonus, top-notch medical, dental and vision coverage, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits.
Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.

Thank you for your interest and we look forward to learning more about you.

Note to third party recruiters:
We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.