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Remote Technical Support Manager Jobs in Atlanta, GA

OVME

Systems Support Lead (Remote)

Atlanta, GA · On-site +1

... technical support across OVME's studios and corporate teams. This role owns day-to-day ... Manage hardware recovery and access removal for departing team members, coordinating with IT and ...

Gururo

Technical Program Manager

Atlanta, GA · On-site +1

$124K - $160K/yr

Remote Team Management: Foster a positive and productive remote work culture, supporting team ... Technical Background: Strong technical background with experience in software development, web ...

KEYENCE

Field Application Engineer '27

Atlanta, GA · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Emergent Software

Senior IT Support Technician

Atlanta, GA · On-site +1

$50K - $75K/yr

... technical support, support identity and access management, and help build a mature Tier 1, Tier 2, ... Support a fully remote workforce through ticketing systems, messaging platforms, and video support ...

New

HonorBuilt

Remote Support Technician

Atlanta, GA · On-site +1

$17/hr

A proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center ... Exceptional ability to research and troubleshoot technology problems. * Ability to prioritize and ...

HonorBuilt

Remote Support Technician

Atlanta, GA · Remote

$17/hr

A proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center ... Exceptional ability to research and troubleshoot technology problems. * Ability to prioritize and ...

Switch

Technical Program Manager II

Lithia Springs, GA · On-site +1

$118K - $154K/yr

Technical Program Manager II As a Technical Program Manager II, you will lead the end-to-end ... remote, we offer the technology and support to keep teams connected and productive. * Career ...

Switch

Technical Program Manager II

Lithia Springs, GA · On-site +1

$118K - $154K/yr

Technical Program Manager II As a Technical Program Manager II, you will lead the end-to-end ... remote, we offer the technology and support to keep teams connected and productive. * Career ...

Glytec

Technical Project Manager

Atlanta, GA · Remote

Remote - Atlanta, GA 30339-5665Position Type: Full TimeFor 20 years, Glytec has built an insulin ... Join our mission as a Technical Project Manager and help our partners deliver meaningful outcomes.

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Atlanta, GA

Remote Technical Support Manager information

See Atlanta, GA salary details

$28.4K

$82.6K

$141.8K

How much do remote technical support manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote technical support manager in Atlanta, GA is $82,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $100,000.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Atlanta, GA? For Remote Technical Support Manager jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Atlanta, GA look for? The top searched job categories for Remote Technical Support Manager jobs in Atlanta, GA are:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $82,619 per year, or $39.7 per hour.

EV Technical Charging Specialist

Optimal Inc.

Embry Hills, GA • Remote

Contractor

Re-posted 9 days ago

Job description


Position: Technical Service Agent, OEM Energy Home

Position Summary:
This position is a hybrid of customer support, but also half the role will be a technical documentation creator, who can develop troubleshooting material and training documents to support our customer care team.
This role will exclusively be 2nd shift- (11am-8pm EST).

Position Details:
OEM's Energy team was launched in 2021 and is rapidly growing. OEM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems), vehicle to grid capabilities, and software platforms needed to operate and aggregate these assets on the grid.

OEM Energy offers a comprehensive EV charging ecosystem from uni-directional chargers to energy storage systems. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. OEM's resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold OEM vision of zero crashes, zero emissions and zero congestion.

Summary of Responsibilities:
Technical service agent, OEMM Energy Home will be responsible for handling technical diagnostic and remote troubleshooting customer calls of OEM Energy Home charging equipment to support with customer care cases and other adjacencies.

This position reports to the OEM Energy Customer Support Ops Lead.

Key Responsibilities:
Technical diagnosis and troubleshooting
Navigate available tools to perform remote diagnosis & troubleshooting
Provide resolution guidance for site visits to other parties
Ensure high customer satisfaction during issue resolution
Case Management
Create/update cases in Salesforce
Work with logistics for parts ordering/return
Serve as lead for technical escalations from service partners, non-technical advisors and others
Provide training as subject matter expert on technical details
Provide flow related insights/feedback to improve efficiency and customer satisfaction
Warranty/RMA/Out of Warranty

In conjunction to general case management responsibilities:

Determine warranty status & manage claims
Reconcile at month end for claims made with logistics, if required
Warm transfers/ service tech scheduling, if required
Training
Train other agents as required
Support creation of training materials based on experience

Required Skills / Experience / Education:
Evidence of safety-first attitude
IT and wi-fi troubleshooting skillset
3+ years as electrician or working on electrical components, EV charging equipment repair/installation experience strongly preferred
Minimum 2 years of experience in a call center/customer facing environment
Proficiency in Microsoft Word, Outlook, Teams, PowerPoint, and Excel; and Salesforce
The ability to balance competing priorities while maintaining effectiveness in a dynamic, often chaotic environment
Adept oral and written communication skills that involve understanding the customer; getting the message across; presenting information effectively; and communicating openly
High level of interpersonal skills to work effectively with others
Computer skills to develop, maintain, and analyze data
Demonstrated ability to learn new technologies and processes, and adapt to change
Ability to innovate, solve complex issues, and present new ideas
Excellent time management skills - the ability to effectively and efficiently use your time to focus on the most impactful activities and challenge those that distract from the identified goal
Responsive and understanding of business issues and data challenges in Aftersales and IT Systems
High level of analytical ability where problems are unusual, difficult, or complex
Ability to lead problem solving activities and manage resolution targets
Associate/Trade degree in related space and four years of equivalent experience (electrical)
Valid driver's license

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