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Remote Technical Support Manager Jobs in Oregon (NOW HIRING)

Symbotic

Technical Control Engineer

OR · Remote

Manage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat. * Provide advanced remote support for electro-mechanical, software, networking ...

KEYENCE

Field Application Engineer

Portland, OR · On-site +1

$54K - $81K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Mechanical Orchard

Head of Product Support

OR · On-site +1

This role may be hired at the Senior Manager or Director level , depending on the candidate ... Strong technical fluency (APIs, debugging, cloud platforms, logs/metrics, dev workflows) * Proven ...

Trimble

SQL Support Specialist

Lake Oswego, OR · On-site +1

... management workflows. * Experience using remote desktop takeover tools like Bomgar, Zoom, or WebEx for technical support. Logistics : Location : Portland, OR; Atlanta, GA; or Westminster, CO (4 days ...

DocuSign

Sr. Director, Support - Strategic Accounts

$212K - $342K/yr

By leading a global, multi-functional organization of managers and technical experts, you will ... Employee is not required to be in or near an office frequently and works from a designated remote ...

Gainsight

Associate Support Enablement Analyst

OR · Remote

$55K - $60K/yr

... and resolving technical issues, managing customer expectations, and meeting SLA response and ... and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and ...

Danaher

Principal Technical Specialist

Portland, OR · On-site +1

$140K - $165K/yr

This position reports to the senior manager and is part of the technical support team in MicroE ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Fieldpiece Instruments

Collaborate with Sales, Marketing, Product Management, and Technical Support teams to ensure ... Remote working flexibility. * Career growth opportunities within a global organization. * Ongoing ...

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All JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Oregon

Remote Technical Support Manager information

See Oregon salary details

$31.2K

$90.8K

$155.9K

How much do remote technical support manager jobs pay per year?

As of Jun 21, 2026, the average yearly pay for remote technical support manager in Oregon is $90,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $110,000.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Oregon? For Remote Technical Support Manager jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Oregon look for? The top searched job categories for Remote Technical Support Manager jobs in Oregon are:
What cities in Oregon are hiring for Remote Technical Support Manager jobs? Cities in Oregon with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Technical Control Engineer

Technical Control Engineer

Symbotic

OR • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 4 hours ago

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

The Technical Control Engineer ensures the smooth operation and reliability ofSymbotic'sautomated systems at client sites. This role balances reactive support with proactive monitoring, incident ownership, and continuous improvement. The ideal candidate will troubleshoot and resolve complex technical issues, act as a technical lead during high priority incidents, and contribute to scalable processes and knowledge management initiatives. This position partners closely with Engineering, R&D, Implementation, and Customer Operations to transition new sites from "Hypercare" to steady-state support, ensuring operational excellence and long-term system reliability.

We are looking for Technical Control Engineers who are available to work the following shifts:

  • Weekday Night: Monday-Thursday, 8:00 p.m. - 6:00 a.m. EST

  • Weekend Day: Friday-Monday, 6:00 a.m. - 4:00 p.m. EST

  • Weekend Mid: Friday-Monday, 12:00 p.m. - 10:00 p.m. EST

  • Weekend Night Friday-Monday, 8:00 p.m. - 6:00 a.m. EST

What we do

The Technical Support Team is part ofSymbotic'sService Operations Organization andis responsible forthe successful stand-up, performance, and continuous operation ofSymboticsystems inside customer sites. Our team supports all production-impacting aspects of the system-including controls, electrical, software, networking, and infrastructure-and serves as the primary escalation point for real-time system issues. Working cross-functionally with Engineering, Implementation, and Customer Operations, Technical Support deliverstimelytroubleshooting, root cause analysis, and sustainable solutions to ensure system reliability and operational excellence. Through rapid response and strong technical ownership, we strengthen customer relationships and keep automated operations running at peak performance.

Whatyou'lldo

  • Manage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat.

  • Provide advanced remote support for electro-mechanical, software, networking, andcontrols-related issues using remote access tools.

  • Troubleshoot and resolve issues related to:

  • Automation and robotic systems

  • PLCs, motors, VFDs, and motion control systems

  • Software applications, networking, and scripting

  • Serve as a technical escalation point and act as the focal lead during major incidents.

  • Coordinate cross-functional resources (Software, Controls, Hardware, R&D, Customer Operations) to restore service efficiently.

  • Prioritize incoming issues based on customer impact, system criticality, and contractual SLAs.

  • Provide clear,timelyupdates to internal and external stakeholders during incidents.

  • Respond to equipment downtime events and coordinate with external vendors or resources as needed.

  • Proactivelymonitorsystem performance metrics, logs, and trends toidentifypotential failures before theyimpactoperations.

  • Drive Root Cause Analysis (RCA) for critical and recurring incidents to reduce Mean Time to Resolution (MTTR) and prevent recurrence.

  • Identifysystemic issues and recurring failure patterns, translating insights into preventative actions and process improvements.

  • Participate in post-incident reviews and lead follow-up actions to ensure sustained resolution

  • Act as a technical owner during critical events, ensuring accountability from incident intake through full resolution.

  • Collaborate with R&D, Implementation, and Customer Operations to transition new sites from "Hypercare" to steady-state support.

  • Leverage metrics from high-impact downtime events to create and improve knowledge base content with measurable value to issue resolution and recurrenceprevention..

  • Contribute to a scalable KB to enable "shift-left" resolution, improving self-sufficiency for customers and on-site Tier 1 teams.

  • Support ongoing system maintenance activities, including data backups, trend analysis, and I/O checks.

  • Interpret electrical schematics, OEM manuals, and system documentation to diagnose integrated system issues.

  • Stay current on supported software, hardware, tools, and platform updates relevant toSymboticsystems.

Whatyou'llneed

  • Bachelor's degree in electrical engineering, Controls Engineering, AutomationEngineeringor related technical field preferred; equivalent hands-on experience in industrial automation, robotics, or controls may be considered.

  • Minimum 2 years of experience in technical support, controls, or engineering role supporting complex systems.

  • Prior field or industry experience in automation, robotics, warehouse, or supply chain environments preferred.

  • Demonstrated experience providing remote system support (Remote Desktop, SSH).

  • Strong understanding of TCP/IP networking, protocols, and troubleshooting; familiarity with packet sniffers, network probes, and command-line diagnostic tools.

  • Proficiencywith Linux shell environments and scripting; working knowledge of SQL scripting and application support.

  • Familiarity with ISC DHCP, BIND, and server configuration.

  • Experience with motion control systems (servos, VFDs), Allen Bradley ControlLogix, and programming languages such as Ladder Logic, C, and scripting languages.

  • Experience with server management, Active Directory, and Windows/Linux patching.

  • Strong troubleshooting, documentation, collaboration, and communication skills.

  • Ability to prioritize and perform effectively in high-pressure, customer-facing environments.

Our Environment

  • Up to 15%oftravelmay berequired. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employeeis responsible forowning a credit card and managing expenses personally to be reimbursed bi-weekly.

#LI-JP1

#LI-Remote

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $71,000.00 - $97,900.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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