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Remote Technical Support Manager Jobs in Oregon (NOW HIRING)

Ping Identity

Senior Technical Support Engineer - Elite

OR · On-site +1

$80K - $100K/yr

You will report to the Support Team manager. Ping has developed a career ladder for support to ensure there is growth potential for all employees. In this role there is an element of on-call, on ...

Symbotic

Technical Control Engineer

OR · On-site +1

Manage and resolve complex technical support requests from end users via ticketing systems, phone, email, and chat. * Provide advanced remote support for electro-mechanical, software, networking ...

Canon Medical Systems

Field Service Eng

Salem, OR · Remote

Personal contacts involve frequent contact with management presenting information or ... Provides remote technical support and recommendations on products within a specific imaging ...

Flexential Corp.

Supervisor, Service Support

OR · On-site +1

If you're a people-focused technical leader who thrives in a fast-paced support environment and ... Partner with managers to develop and improve processes and procedures. * Champion: * Customer ...

SolarWinds

Federal Premium Support Specialist

OR · On-site +1

... Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote ... Managing and working support tickets per industry best practices utilizing existing CRM systems.

NICE

Technical Account Manager

OR · On-site +1

The TAM will work both independently and in concert with Sales, Technical Support, Professional ... As their account management professional, be the assigned accounts' single point of contact to our ...

Upsun (via Remote Woman)

Senior Manager, Support

OR · On-site +1

Upsunners are a remote, global workforce, and we thrive in a multicultural team. We are committed ... Leadership experience: 5+ years of experience leading technical support, customer support or ...

Prove

Senior Director, Global Support

OR · On-site +1

US Remote Position Overview The Senior Director, Global Customer Support is a key executive leader ... Define and execute the global technical support strategy, aligning organizational goals with ...

KEYENCE

Field Application Engineer '27

Portland, OR · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

Pipeworks Studios

Technical Artist

Eugene, OR · On-site +1

$127K - $152K/yr

The Technical Artist will work with the Senior Technical Artist to support various projects on ... We're happy to support our team no matter where they prefer to work: remote, in office, or hybrid.

Eon

Senior Support Engineer

OR · On-site +1

... Posture Management (CBPM) platform offers instant visibility and access across all cloud ... Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best ...

NICE

Technical Account Manager

OR · On-site +1

The TAM is an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices. How will you make an impact?

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Showing results 21-40

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Oregon

Remote Technical Support Manager information

See Oregon salary details

$31.2K

$90.8K

$155.9K

How much do remote technical support manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for remote technical support manager in Oregon is $90,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $110,000.00 per year, depending on experience, location, and employer.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Oregon?

For Remote Technical Support Manager jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Oregon look for?

The top searched job categories for Remote Technical Support Manager jobs in Oregon are:

What cities in Oregon are hiring for Remote Technical Support Manager jobs?

Cities in Oregon with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you

Federal Premium Support Specialist - Remote

OR • On-site, Remote

SolarWinds
See more jobs at SolarWindsexternal

Full-time

Re-posted 11 days ago

Key responsibilities

  • Respond to and troubleshoot customer issues via phone, email, and remote sessions.

  • Manage support tickets and coordinate with advanced support teams to resolve technical problems.

  • Contribute to and maintain the knowledge base by authoring and editing articles.

SolarWinds rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

139th of 247 rated software companies

Job description

Your Role:

We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.

Your Impact:

  • The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a key contributor to the customer experience through resolving customer issues, educating customer product functionalities, optimizing their monitoring capabilities, and building a knowledge-based library.
  • Effectively demonstrate the ability to discuss and handle CUI in a GCC High enclave.
  • Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email, and remote sessions.
  • Interacting with customers at all levels, with demonstrated ability to communicate with the very basic user to the technically advanced (Network Administrators, System Administrators).
  • Managing and working support tickets per industry best practices utilizing existing CRM systems.
  • Effectively communicating technical information to non-technical customers.
  • Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines.
  • Contributing to our Knowledgebase (author and edit knowledge base articles).
  • Maintaining working lab systems to facilitate reproduction of customer issues.
  • Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
  • This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.

Your Experience:

  • United States citizenship required.
  • Ability to obtain and maintain a United States government security clearance is required.
  • Bachelor's degree in computer science or equivalent education and/or work experience
  • Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
  • Experience in high availability system configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
  • Troubleshooting experience (PC hardware/software, browsers, etc.)
  • Understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH, etc.
  • Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
  • Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
  • Solid understanding of Microsoft Windows Server OS administration and troubleshooting.

What SolarWinds employees say

Pay

Hours and flexibility

Workplace

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