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Remote Technical Documentation Writer Jobs in Rochester, NY

Deep knowledge of technical document design, audience analysis, information architecture, instructional writing, report formatting, proposal construction, usability testing documentation, and visual ...

Project Engineer

Rochester, NY · On-site +1

$77K - $111.50K/yr

Maintain accurate project and program documentation, including schedules, logs, reports, and ... Excellent verbal, written, computer, technical communication and presentation skills required.

... written skills • Strong presentation delivery skills (written & delivery) • Strong ... Exact compensation may vary based on skills, experience and location. #LI-GD1 #LI-Remote Exact ...

Demonstrative understanding of technical documentation * Bachelor's degree, preferably in ... Role is remote Preferred * Work Experience/Direct knowledge of Utilization Management or Tapestry ...

Demonstrative understanding of technical documentation * Bachelor's degree, preferably in ... Role is remote Preferred * Work Experience/Direct knowledge of Utilization Management or Tapestry ...

Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures ... What We're Looking For Strong written and verbal communication skills. Experience in customer ...

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Remote Technical Documentation Writer information

See Rochester, NY salary details

$13

$38

$65

How much do remote technical documentation writer jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote technical documentation writer in Rochester, NY is $38.42, according to ZipRecruiter salary data. Most workers in this role earn between $28.46 and $46.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Documentation Writer, and why are they important?

To thrive as a Remote Technical Documentation Writer, you need strong writing skills, attention to detail, and a background in technical subjects, often supported by a relevant degree or experience in technical fields. Familiarity with documentation tools like Confluence, MadCap Flare, or Adobe FrameMaker, as well as knowledge of version control systems, is typically required. Excellent communication, time management, and the ability to collaborate virtually are standout soft skills for this role. These skills and qualities ensure clear, accurate, and user-friendly documentation that supports product usability and team productivity in a remote environment.

How do Remote Technical Documentation Writers effectively collaborate with subject matter experts (SMEs) and development teams?

Remote Technical Documentation Writers typically use a combination of video conferencing, project management tools, and collaborative document platforms to stay in sync with SMEs and development teams. Regular virtual meetings, clear communication channels, and thorough documentation of feedback help bridge the distance. Building strong working relationships and proactively seeking clarifications are essential for ensuring accuracy and clarity in the documentation. Familiarity with collaborative tools like Confluence, Slack, or Jira is often expected in this role.

What does a Remote Technical Documentation Writer do?

A Remote Technical Documentation Writer is responsible for creating clear, concise, and user-friendly manuals, guides, and other documents related to technical products or services while working from a remote location. They collaborate with engineers, product managers, and other experts to understand complex information and translate it into documentation that is easy for users to understand. Their work often involves using specialized tools to format documents and ensuring that content is accurate and up-to-date. Remote writers need strong communication, writing, and organizational skills, as well as the ability to work independently.

What is the difference between Remote Technical Documentation Writer vs Remote Technical Writer?

AspectRemote Technical Documentation WriterRemote Technical Writer
CredentialsTechnical writing certifications, familiarity with documentation toolsTechnical writing background, certifications often preferred
Work EnvironmentCreates detailed manuals, guides, and documentation for productsProduces user guides, manuals, and technical content
Industry UsageUsed across tech, manufacturing, software, and hardware sectorsCommon in software, IT, and technology industries
Search/Comparison IntentOften compared for technical depth and documentation focusCompared for general technical content creation

Both roles involve creating technical content, but the Remote Technical Documentation Writer specializes in detailed manuals and documentation, often requiring specific documentation tools and certifications. The Remote Technical Writer may focus more broadly on user guides and manuals, with a slightly wider scope in technical content creation.

What are the most commonly searched types of Technical Documentation Writer jobs in Rochester, NY? The most popular types of Technical Documentation Writer jobs in Rochester, NY are:
What are popular job titles related to Remote Technical Documentation Writer jobs in Rochester, NY? For Remote Technical Documentation Writer jobs in Rochester, NY, the most frequently searched job titles are:
What cities near Rochester, NY are hiring for Remote Technical Documentation Writer jobs? Cities near Rochester, NY with the most Remote Technical Documentation Writer job openings:
IT Support Technician Level 1

IT Support Technician Level 1

Info Advantage Inc

Rochester, NY • Remote

$45K - $55K/yr

Full-time

Medical, Retirement, PTO

Posted 14 days ago


Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Training & development

IT Support Technician Level 1:
This role focuses primarily on remote end-user support, with additional responsibility for project work related to workstation deployments and managed services onboarding. The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment.
Key Responsibilities
Remote Support & Service Desk

  • Provide Tier 12 remote technical support for client end users via phone, email, and remote access tools.
  • Troubleshoot and resolve issues related to Windows workstations, Microsoft 365, email, printers, VPNs, and common business applications.
  • Document incidents, requests, and resolutions accurately within the ticketing system.
  • Escalate complex issues appropriately while maintaining ownership and communication with the client.
  • Adhere to service level agreements (SLAs) and internal support procedures.
Project & Onboarding Support

  • Assist with workstation setup, configuration, and deployment for new and existing clients.
  • Support managed services onboarding activities, including:
    • New user provisioning
    • Device enrollment and configuration
    • Software installation and standardization
    • Documentation of client environments
  • Work collaboratively with senior engineers and project leads to execute onboarding and workstation refresh projects.
  • Perform basic quality checks to ensure systems are configured according to Info Advantage standards.
Client Experience & Internal Collaboration

  • Communicate clearly and professionally with clients of varying technical skill levels.
  • Provide timely updates and set realistic expectations with clients.
  • Contribute to internal documentation and knowledge base articles.
  • Identify recurring issues and suggest process or technical improvements.
Required Qualifications
  • 13 years of experience in a helpdesk, service desk, or MSP environment.
  • Strong working knowledge of:
    • Windows 11
    • Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
    • Basic networking concepts (DNS, DHCP, VPNs)
  • Experience providing remote technical support.
  • Familiarity with ticketing systems and documentation best practices.
  • Strong customer service, communication, and time-management skills.
Preferred Qualifications
  • Experience working for a managed services provider (MSP).
  • Exposure to endpoint management tools (e.g., RMM, MDM, Intune).
  • Experience with workstation imaging or standardized deployments.
  • CompTIA A+, Network+, or Microsoft certifications (or willingness to obtain).
  • Basic understanding of cybersecurity best practices for end users.