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Remote Tech Support Jobs in O Fallon, IL (NOW HIRING)

Liveops

Remote Customer Service Agent

Saint Louis, MO · Remote

$15 - $20.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Florissant, MO · Remote

$14.25 - $19.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

Liveops

Remote Customer Service Agent

Saint Louis, MO · Remote

$15 - $20.25/hr

Computer & Technology Requirements * Provide your own Windows-based PC (Macs, Chromebooks, and ... are not supported). * Wired high-speed internet connection required. * USB headset required.

ABB

VFD Technical Support Specialist

MO · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products ... Stay current with VFD technologies, software updates, and industry trends Our Team Dynamics Our ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in O'Fallon, IL

Remote Tech Support information

See O Fallon, IL salary details

$25.2K

$40.6K

$61.6K

How much do remote tech support jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote tech support in O'Fallon, IL is $40,559.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,000.00 and $43,800.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

More about Remote Tech Support jobs

What job categories do people searching Remote Tech Support jobs in O'Fallon, IL look for?

The top searched job categories for Remote Tech Support jobs in O'Fallon, IL are:

What cities near O'Fallon, IL are hiring for Remote Tech Support jobs?

Cities near O'Fallon, IL with the most Remote Tech Support job openings:

Remote Tech Support jobs near you

IT Manager - Log Management Services

Enterprise Holdings

Saint Louis, MO • On-site, Remote

$88K - $109K/yr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Enterprise Holdings rating

7.2

Company rating: 7.2 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

112th of 175 rated vehicle equipment hire

Job description

Overview
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.
Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
At the center of it all, our dedicated IT teams innovate, design and develop the technology that is redefining how customers rent, buy and share vehicles from our family of brands. Here, you will be part of a diverse and talented team that creates and delivers powerful technology solutions for our customers and employees across the world with the resources and support to develop in a variety of career paths.
As an Enterprise Mobility team member, we offer an excellent package with market-competitive pay, comprehensive healthcare packages, 401k matching & profit sharing, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
This position offers the opportunity to work fully remote within the United States (except for Alaska and/or Hawaii). Team members who choose virtual / remote work should have an adequate space to serve as their home office, and must be able to work a schedule within U.S. Central Standard Time core business hours This position will require employees to come on site to one of our St. Louis campus locations a few times per year for meetings/events or as needed. #LI-REMOTE
Responsibilities
The Log Management team is responsible for providing end-to-end logging capabilities that deliver holistic visibility into the state, health, and efficiency of Enterprise Mobility solutions.
This role offers a meaningful opportunity to drive impact through leadership, strategic collaboration, and relationship-building. Rather than focusing on deep technical implementation, the emphasis is on partnering across application and infrastructure operations to proactively analyze and monitor logging processes to ensure best practices and efficiencies. This role will manage an engaged and skilled team of engineers supporting multiple logging tools.
Key Responsibilities:
  • Lead and support a team of IT Engineers focused on supporting multiple application and infrastructure teams who rely on our logging products for development, production support, and compliance requirements.
  • Foster a collaborative, inclusive, and high-trust team culture that promotes continuous improvement and professional development.
  • Collaborate with internal stakeholders to understand logging requirements, align priorities, and ensure monitoring strategies that support business and technical objectives.
  • Facilitate key team activities, including sprint planning, retrospectives, and performance evaluations.
  • Oversee team workload, manage project timelines and operational support roadmaps, and allocate resources effectively across multiple high-impact initiatives.
  • Proactively identify and remove obstacles to team success, escalating issues when needed and driving timely resolution.
  • Support incident response efforts and coordinate with cross-functional teams during service disruptions as needed.
  • Manage vendor relationships, including performance evaluations, contract oversight, support coordination, and alignment with service level expectations.
  • Ensure logging tools are effectively leveraged in alignment with organizational goals. Deliver regular, business-focused reports to Solutions teams that highlight usage trends and recommend improvements to support Enterprise Mobility's Logging Standards.

Knowledge, Skills, and Abilities:
  • Strong skills in identifying gaps, risks, or barriers to success and effectively communicating findings to leadership
  • Demonstrated ability to manage conflict and problem resolution in a fast-paced environment
  • Strong relationship-building skills across IT and business functions
  • Excellent analytical, organizational, communication, and interpersonal skills
  • Professional demeanor with a strong sense of ownership, customer service, and a commitment to delivering high-quality results
  • Detail-oriented with strong problem-solving and time management capabilities
  • Skilled in mentoring and coaching IT professionals to deliver on the priorities and enable the employees to achieve their career goals
  • Ability to support after-hours or weekend incident response as needed

This is an exciting opportunity to lead a highly visible Product team that can positively impact nearly every part of our Information Technology environment. If you have a passion for people leadership, building relationships, and leading teams through transformational change, please apply today!
Equal Opportunity Employer/Disability/Veterans
Qualifications
Required:
  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
  • Must reside in the United States (does not include Alaska or Hawaii)
  • Must be able to work a schedule within U.S. Central Standard Time core business hours.
  • 6+ years of relevant IT experience
  • Experience managing an application development or infrastructure team through multiple high-priority initiatives
  • Proven experience defining and managing IT projects
  • Must have experience in strategic planning, incident/risk management project management and resource allocation
  • Experience using JIRA, Confluence, or similar collaboration and project tracking tools
  • Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred:
  • Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
  • Experience managing a log management team

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