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Remote Tech Support Jobs in Naperville, IL (NOW HIRING)

Globe Life Insurance

Be Seen First

Remote Customer Sales and Support Representative (Entry-Level)

Joliet, IL · Remote

$60K - $80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada ... Are comfortable learning new systems and technology * Stay professional during client conversations

JLL

Client Support Coordinator

Chicago, IL · Remote

$65K/yr

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you ... Remote, US only Work Shift: 8:00am to 5:00pm CST Salary: $65,000 per year This position does not ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

Company Description Brainlab revolutionized digital medical technology with the introduction of ... out Remote Performance Reviews; responsible for escalated case support which includes ...

YO AI Labs

Criminal Lawyer - Remote

Chicago, IL · Remote

$140 - $400/hr

... legal technology. In this role, you will help improve next-generation AI systems by reviewing ... Review and analyze legal documents, court filings, and case materials to support AI system ...

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All JobsTech Support JobsRemote Tech Support JobsRemote Tech Support Jobs in Naperville, IL

Remote Tech Support information

See Naperville, IL salary details

$27K

$43.4K

$65.9K

How much do remote tech support jobs pay per year?

As of Aug 16, 2026, the average yearly pay for remote tech support in Naperville, IL is $43,415.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is a remote tech support?

A Remote Tech Support job involves assisting customers or employees with technical issues related to computer systems, software, or hardware from a remote location. Support is usually provided via phone, email, chat, or remote desktop tools. Remote tech support professionals troubleshoot problems, guide users, and may also help with installing or updating software. This role requires strong communication skills, technical knowledge, and the ability to resolve issues without being physically present. It is popular for its flexibility and the ability to work from virtually anywhere.

How does a remote tech support specialist typically collaborate with other IT team members?

Remote tech support specialists frequently work closely with other IT professionals, such as network administrators, software developers, and cybersecurity teams. Collaboration is often facilitated through digital communication tools like chat platforms, video calls, and shared ticketing systems. This teamwork ensures that complex technical issues are resolved efficiently and that end-users experience minimal downtime. Regular virtual meetings and status updates are common practices to maintain alignment and share critical information within the team.

What is the difference between Remote Tech Support vs Help Desk Technician?

AspectRemote Tech SupportHelp Desk Technician
CredentialsIT certifications (CompTIA A+, Network+)IT certifications (CompTIA A+, Network+)
Work EnvironmentRemote, client devices or networksOffice or remote, primarily desktop support
Industry UsageIT support, technical servicesIT support, customer service
Common Search IntentRemote tech support jobs, troubleshootingHelp desk jobs, technical support roles

Remote Tech Support and Help Desk Technician roles share similar credentials and work environments, often involving troubleshooting and customer service. However, Remote Tech Support typically focuses on resolving technical issues remotely for clients or companies, while Help Desk Technicians may handle a broader range of support tasks, including on-site assistance. Both roles are essential in IT support, with overlapping skills but different primary work settings and responsibilities.

What are the key skills and qualifications needed to thrive as a remote tech support specialist, and why are they important?

To thrive as a Remote Tech Support specialist, you need a strong understanding of computer systems, troubleshooting techniques, and common operating systems, often supported by a degree or certification in IT or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic networking concepts is typically expected. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve issues remotely. These skills are crucial for delivering efficient technical support, minimizing downtime, and ensuring customer satisfaction from a distance.

Can I work remotely in remote tech support?

Remote tech support jobs are commonly available and often allow employees to work from home or other remote locations. These roles typically require strong communication skills, technical knowledge, and familiarity with remote collaboration tools. Many companies offer flexible schedules for remote tech support positions, making them accessible to a wide range of candidates.
More about Remote Tech Support jobs

What are the most commonly searched types of Tech Support jobs in Naperville, IL?

The most popular types of Tech Support jobs in Naperville, IL are:

What are popular job titles related to Remote Tech Support jobs in Naperville, IL?

For Remote Tech Support jobs in Naperville, IL, the most frequently searched job titles are:

What job categories do people searching Remote Tech Support jobs in Naperville, IL look for?

The top searched job categories for Remote Tech Support jobs in Naperville, IL are:

What cities near Naperville, IL are hiring for Remote Tech Support jobs?

Cities near Naperville, IL with the most Remote Tech Support job openings:

Remote Tech Support jobs near you
Infographic showing various Remote Tech Support job openings in Naperville, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,415 per year, or $20.9 per hour.

Information Technology Consultant

Topel Forman

Chicago, IL • On-site, Remote

Full-time

Re-posted 12 days ago

Job description

Our sister company, Topel Forman Information Services (TFIS LLC), is seeking an Information Technology Consultant. As an IT Consultant, you will have several years of experience working in Information Technology to support a diverse client base with a wide range of desktop, server, networking, and security needs. TFIS LLC is a progressive, boutique IT Consulting company with prominent Chicago based clients. You will have direct contact with clients via onsite office and home visits, as well as remote support. To learn more about TFIS, please visit our website at https://www.tfisllc.com/.

This is a full-time position. Evening and weekend work may be required for business-critical operations and project-driven tasks. We offer a competitive salary with full benefits, including health insurance, 401k, internet and cell phone payment and opportunity for continuing education.

Foundational Attributes

  • Personable and approachable.
  • Professional demeanor with a strong business acumen.
  • Comfortable working with a high level of autonomy.
  • Comfortable working and collaborating with a team.
  • Engenders a high degree of project ownership.
  • Ability to manage time well with a focus on generating billable hours.
  • Excellent troubleshooting methodology with an ability to research solutions for new problems.
  • Strong sense of operational security with a duty to maintain integrity of sensitive client data.
  • Ability to liaise with vendors and manage project budgets.
  • Excellent organizational and intercommunication
  • Eagerness to learn new technologies and methodologies.

Technical Proficiencies

  • Ability to design, troubleshoot, and maintain IT Infrastructure.
  • Strong working knowledge of workstation operating systems.
  • Experience with VMWare, Hyper-V, Cisco, NAS/SAN Storage, VPNs, Exchange, O365, SQL.
  • Configure and maintain Windows Server / Active Directory / Group Policy.
  • Install and manage firewalls, switches, Wi-Fi, and other network hardware.
  • Ability to troubleshoot & maintain Android and iOS mobile devices.
  • Documentation of processes, standards, and procedures for client systems.
  • Research and implement new hardware, applications, and IT related services.

Job Requirements

  • Undergraduate degree in Computer Science or similar.
  • 5-7 years working in the Information Technology field
  • Relevant software certifications are a plus.
  • Microsoft, Cisco, VMWare, CompTIA, etc.

Remote Work Internet Policy

Internet requirements for working remotely: We require an internet plan with the following minimum upload and download speeds for best connection: 100+ Mbps download and 20+ Mbps upload. Home Wi-Fi should be password protected.

Additional Requirements:

  • Valid driver's license required
  • This position can be very active and requires physical activity at times such as standing, walking, bending, kneeling, stooping, crouching, crawling, lifting, and climbing.