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From Home Help Desk Tier 2 Jobs in Naperville, IL

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

... from Dex's managed IT services. They respond to incoming requests for IT support and resolve ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL

... from Dex's managed IT services. They respond to incoming requests for IT support and resolve ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · Hybrid

$55K - $65K/yr

Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ... Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution ...

DEX Imaging

IT Help Desk Tier 1

Chicago, IL · On-site

... from Dex's managed IT services. They respond to incoming requests for IT support and resolve ... High School diploma required, technical school or 2 plus years of IT helpdesk experience * CompTIA ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

Most technical support will be either from our office or on-site at client locations in the Chicago ... The Help Desk II Technician is responsible for the continuous operation of all including personal ...

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

Most technical support will be either from our office or on-site at client locations in the Chicago ... The Help Desk II Technician is responsible for the continuous operation of all including personal ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

Most technical support will be either from our office or on-site at client locations in the Chicago ... The Help Desk II Technician is responsible for the continuous operation of all including personal ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · Hybrid

$55K - $65K/yr

Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ... Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution ...

Strongpoint Partners

Help Desk Specialist

Chicago, IL · On-site

$55K - $65K/yr

Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. ... Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution ...

E-talentnetwork

Helpdesk Tier 2 Analyst

Chicago, IL · On-site

$21.25 - $28.75/hr

Helpdesk Tier 1 Analyst Locations: Chicago, IL Public Trust Clearance. The candidate shall provide ... Desktop troubleshooting, installing software and hardware from network images, vendor sites, and ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... first tier support and troubleshooting of user endpoint issues, provide end user training, and ...

Dickinson Wright

Help Desk

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Staff designated at Dickinson Wright PLLC ("the Firm") as Help Desk are responsible for ... Skills necessary to communicate and follow the instruction effectively from a diverse group of ...

1872 Consulting

Help Desk Analyst - Overnight shift

Chicago, IL · On-site

$21.25 - $28.75/hr

Help Desk Analyst - 2 openings, both overnight shift Chicago, IL - hybrid onsite: 3 days/week onsite in the loop, 2 days work from home Overnight Shift Openings Shift 1: • Thursday 10 PM to Friday ...

Sabert

Help Desk Technician

Chicago, IL · On-site

$19.75 - $26.50/hr

Build rapport and elicit problem details from service desk customers. * Prioritize and schedule ... Continuously develop skills to advance into higher support tier level Planning and Strategy

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From Home Help Desk Tier 2 information

See Naperville, IL salary details

$12

$23

$33

How much do from home help desk tier 2 jobs pay per hour?

As of May 28, 2026, the average hourly pay for from home help desk tier 2 in Naperville, IL is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a From Home Help Desk Tier 2, and why are they important?

To thrive as a From Home Help Desk Tier 2, you need advanced troubleshooting abilities, in-depth knowledge of operating systems and networks, and typically an associate’s degree or relevant IT certifications (such as CompTIA A+ or Network+). Familiarity with remote desktop tools, ticketing systems like ServiceNow or Zendesk, and diagnostic utilities is crucial. Strong communication, patience, and problem-solving skills help you effectively resolve complex issues and support end-users remotely. These competencies ensure timely, accurate technical support and high customer satisfaction in a remote environment.

What are some common challenges faced by remote Help Desk Tier 2 professionals, and how can they be effectively managed?

Remote Help Desk Tier 2 professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, coordinating with distributed teams, and maintaining clear communication with end-users. To manage these challenges, it's important to utilize robust remote support tools, document solutions thoroughly, and establish regular check-ins with colleagues. Strong organizational skills and a proactive approach to communication can help ensure timely resolution of issues and maintain high customer satisfaction.

What are From Home Help Desk Tier 2 jobs?

From Home Help Desk Tier 2 jobs involve providing advanced technical support to customers or employees remotely. Tier 2 support professionals handle more complex issues that cannot be resolved by Tier 1 support, such as troubleshooting software, hardware, or network problems. They work from home using communication tools like phone, email, or chat to diagnose and resolve technical issues, often escalating unresolved problems to Tier 3 if necessary. These roles require strong problem-solving skills, technical knowledge, and excellent communication abilities.

What is the difference between From Home Help Desk Tier 2 vs From Home Technical Support Specialist?

AspectFrom Home Help Desk Tier 2From Home Technical Support Specialist
CertificationsCompTIA A+, HDI Support Center CertificationCompTIA A+, Network+, HDI certifications
Work EnvironmentRemote help desk, troubleshooting hardware/software issuesRemote technical support, resolving complex technical problems
Industry UsageIT support, customer serviceIT support, technical troubleshooting

While both roles involve remote technical assistance, From Home Help Desk Tier 2 focuses on resolving escalated customer issues and hardware/software troubleshooting, whereas From Home Technical Support Specialist often handles more complex technical problems and may require deeper technical knowledge. Both roles require similar certifications and work in remote IT support environments, but their focus and scope differ slightly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Naperville, IL? The most popular types of Help Desk Tier 2 jobs in Naperville, IL are:
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From Home Help Desk Tier 2 jobs near you

Tier 1 Help Desk / Application Support Specialist

Alert IT Solutions

Downers Grove, IL

Full-time

Posted 16 days ago

Job description

Alert IT Solutions Inc. Awarded Multi-Year, Multi-Million Dollar Contract by State of Illinois for IT Professional Services

 

Established in 1994, Alert IT Solutions, Inc. is a trusted leader providing specialized IT project resourcing, and consulting services to government agencies in the State of Illinois. With over 25 years of relevant experience in the Information Technology industry, Alert IT Solutions, Inc. has built enduring relationships with State of Illinois agencies.

Please learn more about us on www.alertitsolutions.com

 

Job Title: Tier 1 Help Desk / Application Support Specialist

Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite)

Client: Illinois Department of Public Health (IDPH)

 

Overview

Support a Critical Public Health System for the State of Illinois

Alert IT Solutions Inc. is seeking a Tier 1 Help Desk / Application Support Specialist to support the Illinois Department of Public Health (IDPH) on the Long-Term Care Licensing System (LLCS) project.

The LLCS system is a Salesforce-based cloud platform integrated with Okta, used by IDPH staff and licensed long-term care facilities across Illinois to manage licensing, compliance, and facility information.

This role is ideal for someone who enjoys helping users, troubleshooting web applications, and working in a mission-driven public sector environment.

 

What You Will Do

As a Tier 1 Support Specialist, you will serve as the first point of contact for system users, ensuring they receive timely assistance and positive support experience.

Responsibilities include:

  • Provide Tier-1 help desk support for the LLCS application portal
  • Assist users with:
  • System login and access issues
  • Navigating the application portal
  • Submitting licensing information
  • Uploading documents and completing workflows
  • Searching and updating facility records
  • Troubleshoot basic application issues and user errors
  • Document and track issues in a ticketing system
  • Escalate complex technical issues to Tier-2 / Tier-3 support teams
  • Create and maintain knowledge base articles and user guides
  • Communicate professionally with IDPH staff and external facility users

 

Required Qualifications

  • 5+ years of Help Desk / Application Support experience
  • Experience supporting web-based applications
  • Strong customer service and communication skills
  • Experience using ticketing systems (ServiceNow, Jira, Zendesk, etc.)
  • Ability to document issues and troubleshooting steps clearly

Preferred Qualifications

  • Experience supporting Salesforce applications
  • Familiarity with Okta or identity management systems
  • Experience supporting government or healthcare applications
  • Experience writing user documentation or knowledge base articles