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Remote Support Jobs in Riverside, CA (NOW HIRING)

theLender

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Mortgage Broker Support Supervisor (REMOTE)

Lake Forest, CA · Remote

$70K - $75K/yr

The TPO Support Supervisor leads the team responsible for processing new wholesale broker applications, annual recertifications, and related administrative functions in support of the Sales team.

Professional Search Group - Orange County

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Banking Support Specialist

Irvine, CA · Remote

$21 - $27/hr

This position is a temporary role, fully remote, and candidates must reside in CA, TX, or NV. About the Client Our client supports financial institutions nationwide, helping them improve performance ...

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Showing results 21-40

All JobsSupport JobsRemote Support JobsRemote Support Jobs in Riverside, CA

Remote Support information

See Riverside, CA salary details

$15

$27

$46

How much do remote support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote support in Riverside, CA is $27.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.62 per hour, depending on experience, location, and employer.

What is remote support?

Remote support refers to technical assistance provided to users over the internet or other networks, without the need for a technician to be physically present. It typically involves troubleshooting computer issues, software installation, or system maintenance by accessing the user's device remotely. This allows for faster issue resolution and convenience for both the support provider and the end user. Remote support is commonly used in IT helpdesks and customer service environments.

What are remote support jobs?

Remote support jobs include positions such as remote technical support specialist, information technology support specialist, systems support specialist, and remote help desk support analyst, to name just a few. Your specific responsibilities depend on the field in which you work, and many fields, including business, healthcare, customer service, and education, employ support specialists to answer calls about hardware and software issues. Your duties also depend on the type of support you provide. Your job may focus on server or database problems, or you may work to troubleshoot systems administration issues or answer general customer questions.

What are the key skills and qualifications needed to thrive as a remote support specialist, and why are they important?

To thrive as a Remote Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and typically a background in IT or customer support. Familiarity with remote desktop tools, ticketing systems, and common operating systems is essential, and certifications like CompTIA A+ or Microsoft Certified support credentials are often preferred. Excellent communication, patience, and active listening set top performers apart in this role. These skills ensure efficient resolution of technical issues while maintaining a positive customer experience, which is critical for client satisfaction and organizational success.

What are some common challenges faced by professionals in a remote support role, and how can they be addressed?

One common challenge in Remote Support roles is effectively diagnosing and resolving issues without physical access to devices, which requires strong communication skills and proficiency with remote troubleshooting tools. Professionals may also face difficulties managing multiple support tickets simultaneously, making time management and prioritization essential. Building rapport with users remotely can be more challenging than in-person interactions, so maintaining a patient and empathetic approach is crucial. Regular training on new software and staying updated on company protocols also help Remote Support professionals deliver effective assistance.

What is the difference between Remote Support vs Help Desk Technician?

AspectRemote SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Often requires similar certifications, such as CompTIA A+ or Microsoft Certified
Work EnvironmentProvides technical assistance remotely via phone, chat, or remote access toolsProvides support primarily via phone or in-person, often within an office setting
Employer & Industry UsageUsed across IT, tech support, and customer service industriesCommon in IT, corporate, and customer service sectors

Remote Support and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and resolving technical issues. Remote Support emphasizes remote assistance using remote access tools, while Help Desk Technicians may work on-site or via phone. Both roles are vital in IT support, often overlapping in skills and certifications.

More about Remote Support jobs

What are the most commonly searched types of Support jobs in Riverside, CA?

The most popular types of Support jobs in Riverside, CA are:

What are popular job titles related to Remote Support jobs in Riverside, CA?

For Remote Support jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Remote Support jobs in Riverside, CA look for?

The top searched job categories for Remote Support jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Remote Support jobs?

Cities near Riverside, CA with the most Remote Support job openings:

Remote Support jobs near you
Infographic showing various Remote Support job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $56,523 per year, or $27.2 per hour.

Mortgage Broker Support Supervisor (REMOTE)

theLender

Lake Forest, CA • Remote

$70K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

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Job description

Job Description

The TPO Support Supervisor leads the team responsible for processing new wholesale broker applications, annual recertifications, and related administrative functions in support of the Sales team. This role oversees daily workflow and production of the TPO Support Specialists, ensures due diligence and compliance standards are consistently applied, and serves as the primary point of escalation for broker approval issues. The Supervisor must have strong attention to detail, sound judgment, and the leadership skills to develop a team while maintaining a fast-paced, high-volume production environment.


RESPONSIBILITIES OF POSITION:

· Supervise, schedule, and manage the daily workflow of TPO Support Specialists, ensuring timely and accurate processing of new broker packages and annual recertifications.

· Review and approve due diligence performed by the team, including background checks of principals, verification of licensure, company organizational structure, and financial review.

· Serve as the escalation point for complex or high-risk broker approval decisions, and make final determinations in coordination with Compliance leadership as needed.

· Train, onboard, and mentor new TPO Support Specialists on company policies, procedures, and systems (LOS, Smartsheet, theHUB).

· Monitor team communication with brokers and Account Executives via Smartsheet and email accounts, ensuring timely, professional responses.

· Audit broker profiles created and maintained in LOS for accuracy and completeness.

· Track team production, turn times, and quality metrics; report status and trends to Broker Desk and Compliance management.

· Identify process gaps and lead continuous improvement initiatives to increase efficiency and accuracy of the broker approval and recertification process.

· Partner with Compliance, Sales, and Servicing leadership on policy updates affecting broker approval standards.

· Conduct performance reviews, provide coaching and corrective feedback, and support staffing decisions for the TPO Support team.

· Maintain up-to-date knowledge of applicable regulatory requirements affecting broker approval and licensure verification.


QUALIFICATIONS, SKILLS AND REQUIREMENTS:

· Excellent verbal and written communication skills.

· Proven leadership and team management ability.

· Strong decision-making and sound judgment on escalated or high-risk items.

· Customer service oriented.

· Strong attention to detail.

· Positive, can-do attitude.

· Self-motivated, flexible and disciplined.

· Ability to manage competing priorities in a fast-paced production environment.

· Strong organizational and time-management skills.

· Strong coaching, training, and performance-feedback skills.

· Willingness to advance or provide ideas to improve functionality of the department.


EDUCATION, TRAINING AND EXPERIENCE:

· High school diploma required; Bachelor’s degree preferred.

· 3+ years mortgage experience required, including prior broker approval or TPO experience.

· 1+ years supervisory or team-lead experience, preferred.

· Proficient with Microsoft Office products, required.

· Knowledge of Encompass, required.

· Knowledge of Smartsheet, required.

· Prior experience processing broker applications and recertifications, required.


Compensation

$70-75K Per year

Company Description

Our Company theLender was created to make a difference. As a group of proven industry leaders who founded one of the largest and fastest growing Wholesale mortgage companies in the United States, we aim to change the stagnant landscape of Wholesale mortgage – one partnership, one loan, and one day at a time.