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Remote Support Specialist Jobs (NOW HIRING)

Guitar Center

Service Support Specialist

Nashville, TN · Remote

Service Support Specialist As a Service Support Specialist your role will harness your expertise in ... Provide remote support and system monitoring for clients throughout the US * Proactively address ...

Essence Journey

Remote Customer Support Specialist

Atlanta, GA · Remote

$17.25 - $23.25/hr

Remote Customer Support Specialist We are seeking a remote customer support specialist to assist customers with general inquiries, simple issue resolution, and account-related questions. This role is ...

Carports Anywhere

IT Specialist

Flexible schedule Job Title : Remote IT Support Specialist Position Type : Part-Time, Remote (Prefer Candidates that live in Florida) About the Role Carports Anywhere located in Starke, FL is seeking ...

Pavago

Technical Support Specialist

Tech Support Specialist (SaaS, Helpdesk, IT Support & Troubleshooting) - Remote Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is ...

ProTek IT Solutions

IT Support Specialist

Clearwater, FL · Remote

$60K - $100K/yr

However, we're also open to remote or out-of-state candidates who can do the above. We offer ... t Specialists to help with our ever-expanding client base. We have positions available for help ...

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How much do remote support specialist jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What does a Remote Support Specialist do?

A Remote Support Specialist provides technical assistance and troubleshooting to customers or employees from a remote location, typically via phone, email, or chat. They help diagnose and resolve issues related to software, hardware, or network connectivity without being physically present. Their role is to ensure users can effectively use technology by guiding them through solutions, performing remote diagnostics, and escalating more complex issues when necessary. This position requires strong communication skills, technical knowledge, and the ability to work independently.

What is the difference between Remote Support Specialist vs Help Desk Technician?

AspectRemote Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, HDI-Support Center AnalystCompTIA A+, Microsoft Certified
Work EnvironmentRemote, client sites, or call centersHelp desks, call centers, or remote
Industry UsageIT services, tech support, software companiesIT support, customer service, tech companies
Job FocusResolving technical issues remotely, troubleshootingHandling user inquiries, basic troubleshooting

Remote Support Specialists and Help Desk Technicians both provide technical assistance, often remotely, and share similar certifications. However, Remote Support Specialists typically handle more complex issues and may work in specialized IT environments, while Help Desk Technicians focus on basic user support and troubleshooting. Both roles are essential in IT support and often overlap in work environment and industry usage.

What are the key skills and qualifications needed to thrive as a Remote Support Specialist, and why are they important?

To thrive as a Remote Support Specialist, you need a strong understanding of IT troubleshooting, customer service principles, and typically a background in information technology or a related field. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and relevant certifications such as CompTIA A+ are commonly required. Excellent communication skills, patience, and problem-solving abilities help you effectively assist clients and resolve technical issues remotely. These competencies are crucial for ensuring quick resolution of problems, maintaining customer satisfaction, and supporting seamless business operations from afar.

What are some common challenges faced by Remote Support Specialists, and how can they be effectively managed?

Remote Support Specialists often encounter challenges such as troubleshooting technical issues without physical access to devices and communicating complex solutions to users with varying technical backgrounds. Effective management involves utilizing reliable remote access tools, maintaining clear and patient communication, and documenting solutions for future reference. Building strong problem-solving skills and staying updated on the latest technologies also help specialists provide timely and efficient support in a remote environment.
More about Remote Support Specialist jobs
What cities are hiring for Remote Support Specialist jobs? Cities with the most Remote Support Specialist job openings:
What are the most commonly searched types of Support Specialist jobs? The most popular types of Support Specialist jobs are:
What states have the most Remote Support Specialist jobs? States with the most job openings for Remote Support Specialist jobs include:
What job categories do people searching Remote Support Specialist jobs look for? The top searched job categories for Remote Support Specialist jobs are:
Remote Support Specialist jobs near you
Infographic showing various Remote Support Specialist job openings in the United States as of June 2026, with employment types broken down into 9% As Needed, 73% Full Time, 9% Part Time, 5% Temporary, 2% Contract, and 2% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.
Support Specialist - Building Automation Systems

Support Specialist - Building Automation Systems

TEAM Solutions LLC

Austin, TX • On-site, Remote

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Who is T.E.A.M. Solutions?
Established in 2001, T.E.A.M. Solutions is a rapidly growing company providing energy management and building automation solutions. We provide design, installation and support services to industry-leading clientele in fields such as Healthcare, Education, Manufacturing, Oil and Gas, and Large chain retailers to name a few.
Position: Full-time salaried, with benefits
Location: Austin, College Station, DFW, Houston, San Antonio, Waco
Role Summary:
The Senior Support Specialist serves as the primary point of contact for all incoming customer support calls related to remote support. This role triages issues, performs remote diagnostics, resolves software/controls problems when possible, and dispatches field technicians for on-site service when necessary. The specialist acts as the subject matter expert (SME) for Tridium/Niagara (AX/N4/N5) and supports the successful implementation and adoption of the Lynxspring product line (e.g., JENEsys, Edge, Helix/Envision). The ideal candidate combines strong technical acumen with exceptional customer service and clear communication.
Key Roles & Responsibilities:
  • Frontline Support & Triage
    • Document all customer support calls/emails/chats; gather symptoms, environment details, and impact.
    • Assess severity, safety risks, and business impact; prioritize per SLA and escalate when appropriate.
    • Provide clear, empathic guidance and set expectations for resolution and next steps.
  • Remote Diagnostics & Resolution
    • Connect to systems securely (VPN/remote tools) and diagnose BMS issues across Delta and Tridium/Niagara AX/N4/N5 platforms.
    • Troubleshoot points, alarms, graphics, schedules, logic blocks, licensing, and database connectivity.
    • Identify communication issues (BACnet, Modbus, LON, MQTT), controller health, field bus integrity, and network/IP constraints.
    • Perform configuration corrections, small logic fixes, point mapping, tag standardization, and alarm strategy tuning.
    • Verify system restores/backups, start/stop behavior, certs, schedules, and platform health.
  • Dispatch & Field Coordination
    • Determine when on-site service is required; create detailed work orders with reproducible steps, logs, and recommended diagnostics.
    • Coordinate technician scheduling, parts needs, site access.
    • Provide remote support to field techs during service calls; capture learnings for future prevention.
  • Tridium/Niagara Enablement
    • Serve as the internal go-to for Niagara frameworks (AX/N4/N5), architecture, licensing, drivers, and best practices.
    • Lead/assist Lynxspring rollout: standards, templates, device commissioning, and documentation.
    • Develop integration patterns (e.g., BACnet device discovery, Modbus register maps, tag dictionaries, Niagara hierarchies).
    • Mentor team members; create playbooks, KB articles, and training modules.
  • Customer Success & Continuous Improvement
    • Own complex customer issues end-to-end; drive to resolution with transparent updates.
    • Recommend system optimizations (graphics usability, alarm rationalization, schedules, energy strategies).
    • Capture root cause analyses and preventive actions; feed improvements into templates and SOPs.
    • Contribute to product feedback loops with engineering/vendors (Tridium, Lynxspring) for defect reporting and feature requests.
  • Analytics

Qualifications:
  • 5+ years BAS experience
  • Strong verbal communication and phone etiquette
  • Ability to multitask and manage multiple service requests in a fast-paced environment
  • Excellent organizational and time-management skills
  • Strong attention to detail and efficiency troubleshooting BAS systems
  • Customer service-oriented mindset with problem-solving abilities
  • Comfortable using scheduling, dispatch, and work order software systems
  • Proficient in basic computer applications (email, spreadsheets, job tracking systems)
  • BACnet & Tridium experience preferred

Personal/Character: T.E.A.M. is looking for individuals who are hardworking, honest, driven, detail-oriented with an excellent attitude!
Employee Benefits Package
T.E.A.M. Solutions prioritizes the well-being of its employees by offering comprehensive benefits, including 100% coverage of Medical and Dental Insurance for employees. Additionally, we provide paid holidays, vacation time, a 401k Plan, Flexible Spending Accounts, Life Insurance, and Short-Term Disability Insurance.

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