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Remote Success Coach Jobs in Raleigh, NC (NOW HIRING)

Steer

Manager of Client Success

Raleigh, NC · Remote

You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Spieldenner Financial Group

Remote Sales

Raleigh, NC · On-site +1

$10K - $20K/wk

Coachable and self-motivated * Strong work ethic * Growth mindset * Comfortable working ... No agent's success, earnings, or production results should be viewed as typical, average, or ...

Process Street

Account Executive (Remote)

Raleigh, NC · Remote

Collaborate with Customer Success on handoffs and early expansion opportunities * Meet and exceed ... You are coachable, curious, and hungry to learn sales craft * You communicate clearly and ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

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Remote Success Coach information

See Raleigh, NC salary details

$19K

$43.4K

$67.1K

How much do remote success coach jobs pay per year?

As of Jun 30, 2026, the average yearly pay for remote success coach in Raleigh, NC is $43,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $49,600.00 per year, depending on experience, location, and employer.

What are common challenges faced by Remote Success Coaches and how are they addressed?

Remote Success Coaches often encounter challenges such as building rapport with clients virtually, maintaining engagement, and managing time effectively across different time zones. To address these, coaches utilize interactive video conferencing tools, set clear communication protocols, and leverage digital resources to personalize support. Staying organized and regularly checking in with clients ensures accountability and keeps progress on track. Coaches also participate in continuous professional development to adapt to evolving client needs and virtual coaching best practices.

What are the key skills and qualifications needed to thrive in the Remote Success Coach position, and why are they important?

To thrive as a Remote Success Coach, you need expertise in coaching methodologies, goal-setting strategies, and client relationship management, often supported by a background in education, counseling, or a coaching certification. Familiarity with virtual meeting platforms, CRM systems, and digital collaboration tools is important for conducting sessions and tracking client progress remotely. Strong communication, active listening, empathy, and motivational skills are crucial in fostering positive outcomes for clients. These abilities help ensure effective guidance and support, driving client success and satisfaction in a remote environment.

What is a Remote Success Coach job?

A Remote Success Coach helps clients or employees achieve their goals by providing guidance, motivation, and accountability—typically in a virtual setting. They work with individuals or teams to develop strategies for success, overcome challenges, and improve performance. This role often exists in industries like education, business, and personal development, where ongoing support is crucial. Strong communication skills, empathy, and coaching experience are key to excelling in this job.

What are the most commonly searched types of Success Coach jobs in Raleigh, NC? The most popular types of Success Coach jobs in Raleigh, NC are:
What are popular job titles related to Remote Success Coach jobs in Raleigh, NC? For Remote Success Coach jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Success Coach jobs in Raleigh, NC look for? The top searched job categories for Remote Success Coach jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Success Coach jobs? Cities near Raleigh, NC with the most Remote Success Coach job openings:
Remote Success Coach jobs near you
Infographic showing various Remote Success Coach job openings in Raleigh, NC as of June 2026, with employment types broken down into 48% Full Time, 50% Part Time, 1% Temporary, and 1% Contract. Highlights an 38% Physical, 3% Hybrid, and 59% Remote job distribution, with an average salary of $43,446 per year, or $20.9 per hour.
Manager of Client Success

Manager of Client Success

Steer

Raleigh, NC • Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.

Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.

About the Role
As the Manager of Client Success, you will lead our Customer Success Managers, overseeing a diverse portfolio that ranges from high-touch Enterprise partnerships to our high-volume Scaled segments. Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation. Your mission is to professionalize our CS operations by building a unified "Account Health" framework that works for every customer, regardless of size. You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.

You Are

  • You understand that an Enterprise lead needs a different "touch" than a high-volume user, and you know how to build systems for both.
  • You don't wait for a clean dashboard; you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
  • You can coach a CSM through a high-stakes executive presentation one hour and help them optimize an automated email sequence the next.
  • You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.


You Will

  • Segment the Strategy: Define and iterate on the engagement models for our Enterprise (high-touch) and Scaled (tech-touch) tiers to maximize efficiency.
  • Build the Health Engine: Develop a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account base.
  • Operationalize the "Hive-Mind": Transition the team from informal Slack-based collaboration to a structured internal knowledge base and formal playbooks.
  • Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
  • Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.

You Have


Must Have:

  • Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
  • Versatile CS Background: Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).
  • Analytical Proficiency: Experience using data (CRM, BI tools, or Excel) to track health, predict churn, and report on team performance.
  • Systems Thinking: Ability to design processes that scale; you've successfully implemented a new tool, workflow, or playbook in the past.
  • High Emotional Intelligence: A coaching-first management style that fits our supportive, collaborative culture.

Nice to Have:

  • Technical Literacy: Ability to work with advanced data visualization tools.
  • CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
  • Experience with the automotive industry

Interview Process

1. Initial Screen - 30min

2. Hiring Manager Interview - 60min

3. Case Study Assessment - 45min

Problem Solving Exercise - 60min

4. Cross-Functional Interview - 30min

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20-30min.


We Offer

  • 100% remote work environment
  • Medical, Dental and Vision insurance within 30 days
  • 100% employer-paid medical insurance
  • Equity package
  • Flexible PTO with 15 days minimum
  • Generous Parental Leave
  • FSA and HSA options
  • 401(k)
  • Growth & Wellness Stipend
  • WFH Equipment
  • Chance to work with the latest technology
  • A collaborative, high ownership culture
  • Opportunities for development and career growth

Why Join Steer?

At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.

Here, you'll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.

Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.


We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.

Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.