Remote Spa Mystery Shopper Jobs (NOW HIRING)

We’re committed to enriching the lives of those around us - one home at a time. Ready to make a difference? We're looking for innovators, changemakers and energetic professionals who want to join in on our amazing mission and company culture. We're a leader in the Single Family Rental industry and have been named one of Atlanta’s Top Workplaces, ranked #3 on Qualified Remodeler’s Top 500, and ranked #1 for ACG’s fastest-growing company in Georgia.

RESICAP’s Property Management division, ResiHome, is committed to providing our residents with quality homes and best-in-class service, while also seeking to maximize our clients’ investments. Ready to make an impact in a fast-growing, innovative company? Apply today!

BENEFITS: Paid Holidays, Paid Time Off, 401k Matching, Medical, Vision and Dental Insurance, Wellness Initiatives, Short-Term Disability, Employee Assistance Program, and More

Position Purpose:
Overseeing property and team management functions in a designated market.

This is a field-based role. You will be managing a market of homes, empowering your team to put the Resident experience first while managing all property management functions in your market.

Job Responsibilities:
Team Management

• Daily oversight of all team members (1-5 direct/indirect people)
• Manage daily operations to ensure all goals are met for the company, resident and investors
• Serve as the subject matter expert for an assigned market and be a resource for all team members
• Partner with training team to ensure that all laws, processes and procedures are followed

Business Management

• Handle escalated resident issues/concerns, including maintenance issues, to ensure resident satisfaction
• Maintain accurate account receivable activities, including (but not limited to) posting charges and payments, maintaining resident ledgers and collection efforts
• Maximize revenue, minimize expenses, maximize resident experience and achieve financial goal for homes in the assigned market
• Achieve the highest level of annual renewals and rent escalation as possible
• Maintain ongoing, in-depth knowledge of assigned market, market rents, and demographics to strategically evaluate and make recommendations for future leasing activity in partnership with the Director of Leasing
• Ensure team follows all terms of Fair Housing, the Fair Credit Reporting Act, the American with Disabilities Act, and any other pertinent laws
• Conduct mystery shopper activities on product and processes to ensure prospective applicants can easily find, apply, become approved and complete a move in with maximum satisfaction
• Assist with in-field duties as necessary; this may include (but not be limited to) home showing and move-in/out activities as well as HOA and municipality networking

Job Requirements (Including Education):

• Minimum of 3 years of experience as a Property Manager with at least 2 years of remote field and people management experience.
• Active real estate license in the state of placement is required.
• Bachelor’s degree in Business Management or similar field required.
• Must have a proven track record of success for maximizing occupancy and reducing delinquency.
• Must have a demonstrated mastery of sales, marketing, financial and management skills.
• Proficient with technology utilizing Microsoft office suite including Microsoft Excel, Word, and the Google Suite
• Must have the ability to hire, train and motivate a highly effective team.
• Must be a team player, reliable and organized.
• Must be professional energetic and positive.
• Must have excellent verbal and written communication skills.
• Must have excellent leadership and motivational skills.
• Thorough understanding of Landlord/Tenant laws in multiple states
• Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management
• Possess valid drivers license.

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