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Remote Solarwinds Administrator Jobs (NOW HIRING)

SolarWinds

Federal Premium Support Specialist

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we ... This role is fully remote and will be part of the team supporting Federal US-Based customers. Team ...

SolarWinds

Federal Premium Support Specialist

OR · On-site +1

This role is fully remote and will be part of the team supporting Federal US-Based customers. Team ... The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a ...

Lumen

Lead IT Systems Engineer - Public Sector

$105K - $141K/yr

The Role Microsoft Windows and LINUX Red Hat System Administrator Work location is San Antonio The ... Benefits Bonus Structure #LI-Remote Requisition #: 343227 Life at Lumen Life at Lumen is human and ...

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Remote Solarwinds Administrator information

What is a Remote SolarWinds Administrator?

A Remote SolarWinds Administrator is an IT professional who specializes in managing, configuring, and maintaining SolarWinds network monitoring and management tools from a remote location. These administrators are responsible for ensuring the SolarWinds platform is running efficiently, monitoring network performance, troubleshooting issues, and implementing updates or integrations. They may also set up alerts, generate reports, and assist with network security, all without being physically present in the organization's office. This role is crucial for organizations that rely on distributed or cloud-based infrastructure and require continuous network oversight.

What are the key skills and qualifications needed to thrive as a Remote SolarWinds Administrator?

To thrive as a Remote SolarWinds Administrator, you need strong expertise in network monitoring, troubleshooting, and IT infrastructure management, typically supported by relevant IT certifications and experience with SolarWinds products. Familiarity with SolarWinds Orion platform, SNMP, Windows and Linux server environments, and scripting languages such as PowerShell or Python is highly valued. Excellent problem-solving abilities, attention to detail, and clear communication skills are important soft skills for remote collaboration and incident resolution. These competencies ensure reliable network performance, effective monitoring, and timely issue resolution in distributed IT environments.

What are some common challenges faced by Remote SolarWinds Administrators, and how can they be addressed?

Remote Solarwinds Administrators often encounter challenges such as maintaining network visibility across distributed environments and ensuring timely response to alerts without onsite access. To address these challenges, it's important to establish secure remote access protocols, leverage automated monitoring and alerting features, and maintain regular communication with onsite IT teams. Proactively updating documentation and collaborating closely with stakeholders can also help in quickly resolving issues and minimizing downtime.

What is the difference between Remote Solarwinds Administrator vs Remote Network Technician?

AspectRemote Solarwinds AdministratorRemote Network Technician
CertificationsSolarwinds certifications, Network+CompTIA Network+, Cisco CCNA
Work EnvironmentRemote, IT teams, network monitoringRemote or on-site, network support and troubleshooting
Industry UsageIT, network management, cybersecurityIT, telecommunications, network infrastructure

The Remote Solarwinds Administrator primarily focuses on managing and monitoring networks using Solarwinds tools, requiring specific certifications and experience with network management software. In contrast, the Remote Network Technician handles troubleshooting and maintaining network hardware and connectivity, often with certifications like CCNA. Both roles are remote-friendly and essential in IT and network industries, but they differ in daily tasks and technical focus.

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Remote Solarwinds Administrator jobs near you
Infographic showing various Remote Solarwinds Administrator job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% Remote job distribution.

Federal Premium Support Specialist - Remote

Remote

SolarWinds

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

139th of 246 rated software companies

People enjoy working here

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Respectful managers

Learn more about SolarWindsexternal

Full-time

Posted 28 days ago

Job description

At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
Your Role:
We are seeking a Technical Support Engineer to join our US Federal Premium Support team! This role is fully remote and will be part of the team supporting Federal US-Based customers. Team members are encouraged to take the time to provide customers with their full attention by carefully listening to and observing their needs. Demonstrate that they care by consistently being friendly and approachable. Exhibiting consideration for their time by listening emphatically, asking questions, and recommending solutions based on their described needs and objectives. All to ensure customer expectations are exceeded.
Your Impact:
  • The Technical support engineer is the front-line "trusted advisor" for SolarWinds product users, a key contributor to the customer experience through resolving customer issues, educating customer product functionalities, optimizing their monitoring capabilities, and building a knowledge-based library.
  • Effectively demonstrate the ability to discuss and handle CUI in a GCC High enclave.
  • Responding to and/or initiating technical troubleshooting sessions with customers - via phone, email, and remote sessions.
  • Interacting with customers at all levels, with demonstrated ability to communicate with the very basic user to the technically advanced (Network Administrators, System Administrators).
  • Managing and working support tickets per industry best practices utilizing existing CRM systems.
  • Effectively communicating technical information to non-technical customers.
  • Coordinating the resolution of technical issues with Advanced Support Teams and escalating issues per pre-established guidelines.
  • Contributing to our Knowledgebase (author and edit knowledge base articles).
  • Maintaining working lab systems to facilitate reproduction of customer issues.
  • Obtain and maintain SolarWinds Certified Professional (SCP) certifications.
  • This is a fantastic opportunity to get in at the ground level of an international powerhouse. APPLY Today to secure your chance for a new career with many advancement opportunities.

Your Experience:
  • United States citizenship required.
  • Ability to obtain and maintain a United States government security clearance is required.
  • Bachelor's degree in computer science or equivalent education and/or work experience
  • Knowledge of common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration
  • Experience in high availability system configuration, troubleshooting, and performance optimization.
  • Strong verbal and written communication skills with experience detailing technical solutions to administrators, end-users, and leadership.
  • Troubleshooting experience (PC hardware/software, browsers, etc.)
  • Understanding of networking protocols TCP/IP, SMTP, FTP, HTTP, SNMP, Syslog, SSH, etc.
  • Professional certifications are a plus: Network+, CCENT, CCNA, MCSE, etc.
  • Experience with SolarWinds or other related technologies (Nagios, Prometheus, etc.) a plus.
  • Solid understanding of Microsoft Windows Server OS administration and troubleshooting.

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

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