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Remote Human Resources Customer Service Representative | CSR

Location: Remote, Chesapeake, VA Area

Work From Home Opportunity

Pay: Competitive Hourly Pay

Are you passionate about helping others and delivering exceptional customer service? Join a team where your communication skills and problem-solving abilities make a difference every day.

We are seeking professional, customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who thrive in a fast-paced environment.

Location Requirement

This is a 100% remote position; however, candidates must reside within 25 miles or approximately a 45-minute commute of Chesapeake, Virginia.

What You'll Do

As a Human Resources Customer Service Representative, you will:

• Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
• Provide accurate information and resolve customer questions in a timely, professional manner.
• Document all customer interactions and transactions within company systems.
• Research outstanding issues and follow through until complete resolution.
• Respond to customer inquiries submitted through the online Contact Us feature.
• Explain HR policies, procedures, and benefits in a clear, customer friendly manner.
• Maintain confidentiality while handling sensitive employee information.
• Escalate recurring or technical issues to leadership as appropriate.
• Navigate multiple software applications while assisting customers.
• Meet productivity, quality, attendance, and customer service expectations.
• Participate in required meetings, coaching sessions, and ongoing training.
• Support peak business periods as business needs require.

Training & Schedule

Paid Training

Monday through Friday - 8:30 AM to 5:30 PM EST

Regular Schedule

• Your assigned work schedule will be provided during the final week of training.
• Candidates must be available to work any shift Monday through Friday between 9:00 AM and 8:00 PM EST.
• Perfect attendance during training is required.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Ability to multitask in a fast-paced call center environment.
• Strong computer skills with the ability to navigate multiple software applications simultaneously.
• Ability to work independently while contributing to a collaborative team environment.
• Strong attention to detail and commitment to maintaining confidentiality.

Hiring Requirements

• Must successfully pass a criminal background check before starting employment.
• Must successfully complete the required fingerprinting process for the U.S. Courts project before your start date.

Remote Work Requirements

To be successful in this role, you must have:

• A dedicated, quiet workspace that is secure, free from distractions, and inaccessible to others during working hours.
• A home workspace that can successfully pass a virtual workspace inspection.
• Reliable wired high speed internet service. Wi-Fi, mobile hotspots, and 5G internet services are not permitted while working.
• Minimum internet requirements:
  • Download Speed: 25 Mbps or higher
  • Upload Speed: 10 Mbps or higher
  • Ping: 175 ms or less
• Ability to provide a screenshot of your internet speed test showing the date, location, and results during the hiring process.
• Ability to participate in a virtual workspace review, including providing a photo of your workspace and a recent headshot during the onboarding process.

Company Equipment Provided

Company equipment will be shipped prior to your start date and includes:

• Laptop
• Monitor
• Keyboard
• Mouse
• Headset
• Required cables

An onboarding specialist will schedule a setup session 2 to 3 days before your first day to ensure your equipment is installed and functioning properly.

An adult age 18 or older must be available to sign for the UPS delivery.

Why Join Our Team?

• 100% Remote position
• Company provided equipment
• Paid training
• Monday through Friday schedule
• Weekends off
• Supportive and collaborative work environment
• Opportunity to build valuable Human Resources and Benefits experience
• Career growth opportunities
• Meaningful work supporting employees across a variety of HR and benefits programs

If you're ready to build your customer service career while working from home, we'd love to hear from you. Apply today!

Please Note: This position is remote, but applicants must reside within 25 miles or approximately a 45-minute commute of Chesapeake, Virginia, meet all home office and internet requirements, and successfully complete the required background check and fingerprinting process before beginning employment.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.