... writing, with users and technical support • Be a self-starter who is highly organized, learns ... remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m.
... writing, with users and technical support • Be a self-starter who is highly organized, learns ... remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m.
Staff Software Engineer
Atlanta, IN · Remote
$195K - $257K/yr
... writing the infrastructure to deliver great payment experiences, including data sources (SQL or ... Technical leadership of teams >4 on architecture and system design. * Expert in one of the domains ...
Staff Software Engineer
Atlanta, IN · Remote
$195K - $257K/yr
... writing the infrastructure to deliver great payment experiences, including data sources (SQL or ... Technical leadership of teams >4 on architecture and system design. * Expert in one of the domains ...
Staff Software Engineer
Florence, IN · Remote
$195K - $257K/yr
... writing the infrastructure to deliver great payment experiences, including data sources (SQL or ... Technical leadership of teams >4 on architecture and system design. * Expert in one of the domains ...
Staff Software Engineer
Florence, IN · Remote
$195K - $257K/yr
... writing the infrastructure to deliver great payment experiences, including data sources (SQL or ... Technical leadership of teams >4 on architecture and system design. * Expert in one of the domains ...
Staff Software Engineer
Miami, IN · Remote
$195K - $257K/yr
... writing the infrastructure to deliver great payment experiences, including data sources (SQL or ... Technical leadership of teams >4 on architecture and system design. * Expert in one of the domains ...
Staff Software Engineer
Miami, IN · Remote
$195K - $257K/yr
... writing the infrastructure to deliver great payment experiences, including data sources (SQL or ... Technical leadership of teams >4 on architecture and system design. * Expert in one of the domains ...
Staff Software Engineer
Austin, IN · Remote
$195K - $257K/yr
... writing the infrastructure to deliver great payment experiences, including data sources (SQL or ... Technical leadership of teams >4 on architecture and system design. * Expert in one of the domains ...
Staff Software Engineer
Austin, IN · Remote
$195K - $257K/yr
... writing the infrastructure to deliver great payment experiences, including data sources (SQL or ... Technical leadership of teams >4 on architecture and system design. * Expert in one of the domains ...
Technical Support Engineer
Fort Wayne, IN · On-site +1
Creating technical bulletins, reviewing manuals, and assisting with new software deployment and ... Hybrid remote work arrangements * Generous paid time off & holidays * Paid parental leave & on-site ...
Technical Support Engineer
Fort Wayne, IN · On-site +1
Creating technical bulletins, reviewing manuals, and assisting with new software deployment and ... Hybrid remote work arrangements * Generous paid time off & holidays * Paid parental leave & on-site ...
Software Development Engineer (Lead)
Indianapolis, IN · On-site +1
The individual serves as a senior technical contributor, helping evaluate and implement technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Software Development Engineer (Lead)
Indianapolis, IN · On-site +1
The individual serves as a senior technical contributor, helping evaluate and implement technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Software Development Engineer (Lead)
Indianapolis, IN · On-site +1
$70K - $140K/yr
The individual serves as a senior technical contributor, helping evaluate and implement technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Software Development Engineer (Lead)
Indianapolis, IN · On-site +1
$70K - $140K/yr
The individual serves as a senior technical contributor, helping evaluate and implement technology ... Remote roles will also have the opportunity to come together in our offices for moments that matter.
Manage billable consulting services and technical implementations for healthcare clients, ensuring ... Remote work and more! Why Join Our Team? Our small software business offers a collaborative ...
Manage billable consulting services and technical implementations for healthcare clients, ensuring ... Remote work and more! Why Join Our Team? Our small software business offers a collaborative ...
Manage billable consulting services and technical implementations for healthcare clients, ensuring ... Remote work and more! Why Join Our Team? Our small software business offers a collaborative ...
Manage billable consulting services and technical implementations for healthcare clients, ensuring ... Remote work and more! Why Join Our Team? Our small software business offers a collaborative ...
Technical Sales Representative - Fort Wayne, Indiana Territory
Goshen, IN · Remote
$80K - $90K/hr
Ability to learn internal database and software system. * Knowledge of advertising and sales ... Strong verbal and written communication skills; positive customer service focus. * Valid driver ...
Technical Sales Representative - Fort Wayne, Indiana Territory
Goshen, IN · Remote
$80K - $90K/hr
Ability to learn internal database and software system. * Knowledge of advertising and sales ... Strong verbal and written communication skills; positive customer service focus. * Valid driver ...
Technical Sales Representative - Western Michigan Territory
Goshen, IN · Remote
$80K - $90K/hr
Ability to learn internal database and software system. * Knowledge of advertising and sales ... Strong verbal and written communication skills; positive customer service focus. * Valid driver ...
Technical Sales Representative - Western Michigan Territory
Goshen, IN · Remote
$80K - $90K/hr
Ability to learn internal database and software system. * Knowledge of advertising and sales ... Strong verbal and written communication skills; positive customer service focus. * Valid driver ...
... related technical field. * 3+ years of professional experience in a GIS development or software ... Remote work and more! About DataVoice: DataVoice International's integrated utility management ...
... related technical field. * 3+ years of professional experience in a GIS development or software ... Remote work and more! About DataVoice: DataVoice International's integrated utility management ...
... related technical field. * 3+ years of professional experience in a GIS development or software ... Remote work and more! About DataVoice: DataVoice International's integrated utility management ...
... related technical field. * 3+ years of professional experience in a GIS development or software ... Remote work and more! About DataVoice: DataVoice International's integrated utility management ...
Manager, Software Engineering
Austin, IN · Remote
$195K - $257K/yr
Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...
Manager, Software Engineering
Austin, IN · Remote
$195K - $257K/yr
Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...
$195K - $257K/yr
Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...
$195K - $257K/yr
Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...
... software, and diagnostic applications for Roche Tissue Diagnostics products. You will be ... This is a remote based role. Who You Are * You have a Minimum Associate's degree in Medical ...
... software, and diagnostic applications for Roche Tissue Diagnostics products. You will be ... This is a remote based role. Who You Are * You have a Minimum Associate's degree in Medical ...
Manager, Software Engineering
Florence, IN · Remote
$195K - $257K/yr
Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...
Manager, Software Engineering
Florence, IN · Remote
$195K - $257K/yr
Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...
... software, and diagnostic applications for Roche Tissue Diagnostics products. You will be ... This is a remote based role. Who You Are * You have a Minimum Associate's degree in Medical ...
... software, and diagnostic applications for Roche Tissue Diagnostics products. You will be ... This is a remote based role. Who You Are * You have a Minimum Associate's degree in Medical ...
$195K - $257K/yr
Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...
$195K - $257K/yr
Provide technical and architectural direction for the development, design, integration, testing ... You have experience managing remote teams * The ability to thrive on a fast pace environment with ...
Remote Software Technical Writer information
Are technical writers still in demand?
How can I make 2000 a week working from home?
What is a Remote Software Technical Writer?
Can you work remotely as a technical writer?
What are the key skills and qualifications needed to thrive as a Remote Software Technical Writer, and why are they important?
How can I make $100,000 a year working from home?
What is the difference between Remote Software Technical Writer vs Remote Software Developer?
| Aspect | Remote Software Technical Writer | Remote Software Developer |
|---|---|---|
| Required Credentials | Bachelor's in Computer Science, Technical Writing, or related field; familiarity with software development | Bachelor's in Computer Science or related field; programming skills |
| Work Environment | Collaborates with development teams, writes documentation, often in a remote setting | Develops, codes, tests software, often in a remote or hybrid environment |
| Employer & Industry Usage | Tech companies, SaaS providers, software firms | Tech companies, startups, software development firms |
| Common Search & Comparison | Yes | Yes |
The main difference between a Remote Software Technical Writer and a Remote Software Developer lies in their focus: technical writers create documentation and user guides, while developers write and maintain software code. Both roles often work remotely in tech industries and require technical knowledge, but their daily tasks and skill sets differ significantly.
How does a Remote Software Technical Writer typically collaborate with development teams to ensure documentation accuracy?

Full-time
Posted 6 days ago
Job description
Position Overview:
The Software Support Specialist II is responsible for solving and attempting to resolve issues reported by end users. The specialist will respond to end user or client requests for assistance with support issues. The Software Support Specialist II is responsible for following ticketing processes and documenting issues, while focusing on exceptional customer service. The specialist is responsible for being a problem solver and evaluating issues to identify the root of those issues. A working knowledge of many software systems is required for issue resolution. Additionally, the position will work collaboratively with other team members to provide support, share knowledge, and ensure a quality customer experience at all times.
Key Responsibilities:
• Provide customer phone and web-based support, resolve issues, log and escalate issues as appropriate
• Answer incoming calls, emails and tickets in a professional, friendly and timely manner
• Build a strong relationship with end users by projecting a positive attitude and providing helpful support
• Troubleshoot and problem solve efficiently by using active listening skills and asking pertinent, specific questions
• Provide accurate, professional and timely documented updates to all assigned tickets
• Close tickets in a timely manner and follow up with all end users to ensure customer satisfaction
• Communicate clearly and concisely, verbally and in writing, with users and technical support
• Be a self-starter who is highly organized, learns quickly and retains that knowledge to apply to customer solutions
• Generate, review and edit end user and troubleshooting documentation such as software manuals and release notes
• Train users on CCIS, eXpedite and other software developed through on-site and web-based training sessions
• Assist with system testing for software releases, bug fixes, etc.
• Problem solve and evaluate TIER I and TIER II issues to identify problems and the root cause of the issues.
• Follow all company/client procedures as well as HR policies
• Other duties as assigned
Education:
• High School degree or equivalency required
• Associates or Bachelor’s degree is preferred
Experience:
• 2 years of phone and/or web-based support experience in a customer support environment
• Proficient user of Microsoft applications
• Proficient troubleshooting skills
Competencies:
• Initiative
• Professionalism and Integrity
• Dependability
• Communicated Effectively
• Organization and Time management
• Adapts Well to Change
• Interpersonal Relations
• Accountability
Work Environment
This is a remote position. Candidate must be available during the “core” work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.