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Remote Software Support Engineer Jobs in Elmhurst, IL

NinjaHoldings

Software Engineer

Chicago, IL · On-site +1

$100K - $150K/yr

With offices in Chicago, Miami, and around the world through the power of remote work, we are a ... Job Summary The Software Engineer will be responsible for building new systems, enhancing and ...

ampliFI Loyalty Solutions

Software Engineer

Naperville, IL · On-site +1

$132K - $147K/yr

... support complex loyalty program analytics and transactions. ● Quality amp; Reliability ... remote work is not an option for tax reasons: AL, AK, AR, CA, CT, DE, HI, ID, IA, KS, KY, LA, ME ...

Prelim

Software Engineer, Product

Chicago, IL · Remote

$140K - $160K/yr

If you're passionate about solving massive-scale engineering challenges and eager to be part of a fast-paced remote startup culture, we encourage you to apply to join our team today! As a Software ...

TCA Professional Services

Software Engineer

Chicago, IL · On-site +1

We are currently not considering remote or relocation options. Sponsorship: This role does not ... support solutions for members and Midtown associates. This role balances technical expertise with ...

Morningstar

Principal Software Engineer

Chicago, IL · On-site +1

$117K - $123K/yr

Remote work requests will be considered consistent with company's remote work policy. Job ... That's why we champion your wellness through a wide range of programs that support all stages of ...

Allied Benefit Systems

Senior Software Engineer

Chicago, IL · Remote

$126K - $166K/yr

Problem solving and finding ways to create scalable software while mentoring junior developers. As ... To support a smooth and efficient remote work experience, the internet connection must be obtained ...

Technical Paradigm LLC

Software Developer

Chicago, IL · On-site +1

The position is fully remote within the USA and offers the potential for equity in the future ... Support team to achieve excellence in response to anticipated growth over the next 3-5 years.

Technical Paradigm LLC

Software Developer

Chicago, IL · Remote

Senior Software Developer (Fintech - fixed income securities trading operations) Remote USA ... This leader's mission is to help set direction and grow a world-class Development & Support team in ...

Circle

Staff Software Engineer

Chicago, IL · Remote

$195K - $257K/yr

... to support the tokenization of the world; analyzing requirements, procedures, and problems to ... Excellent communication skills, able to collaborate with remote teams, share ideas and present ...

Circle

Senior Software Engineer

Chicago, IL · Remote

$152K - $205K/yr

... to support the tokenization of the world; analyzing requirements, procedures, and problems to ... Excellent communication skills, able to collaborate with remote teams, share ideas and present ...

BAI

Advanced Software Engineer

Chicago, IL · On-site +1

$85K - $115K/yr

... support solutions. Our work creates positive ripple effects throughout financial services ... off, hybrid and remote working models, tuition assistance and the ability to work in a ...

Inspira Financial

Sr. Software Engineer (Remote)

Oak Brook, IL · On-site +1

$123K - $163K/yr

We are seeking talented Senior Software Engineers who can create complex .NET back-end solutions and scalable user experiences while collaborating with an experienced team of product development ...

Moody Bible Institute

Software Developer

Chicago, IL · On-site +1

$68K - $73K/yr

Chicago, IL (Hybrid) | Remote Considered Employment Type: Full-Time Compensation Range: $68,000 ... Help advance Moody Bible Institute's mission by developing and supporting enterprise software ...

Anomalix

Remote Consulting Engineer

Chicago, IL · On-site +1

Remote Consulting Engineer Company: Anomalix Inc. Location: Remote - Work from home - 75% travel to ... Provide support to existing customers * Troubleshoot customer systems and work with software ...

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All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Elmhurst, IL

Remote Software Support Engineer information

See Elmhurst, IL salary details

$39.3K

$90.3K

$165.8K

How much do remote software support engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for remote software support engineer in Elmhurst, IL is $90,298.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $124,500.00 per year, depending on experience, location, and employer.

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Elmhurst, IL? For Remote Software Support Engineer jobs in Elmhurst, IL, the most frequently searched job titles are:
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What cities near Elmhurst, IL are hiring for Remote Software Support Engineer jobs? Cities near Elmhurst, IL with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you

Software Engineer

NinjaHoldings

Chicago, IL • On-site, Remote

$100K - $150K/yr

Full-time

Re-posted 19 days ago

Job description

NinjaHoldings was founded in 2017 by a team seeking to revolutionize the way everyday Americans interact with financial services. Through our CreditNinja and NinjaCard brands, we empower people overlooked by traditional financial institutions to take control of their finances via a full suite of digital banking and lending products, providing incentives and rewards along the way as we guide them on a path to financial improvement. Through our NinjaEdge brand, we help companies better understand their customers by offering a package of bespoke underwriting, fraud detection, and analytics services. With offices in Chicago, Miami, and around the world through the power of remote work, we are a lean and innovative team always seeking like-minded talent to join us in our fight to disrupt consumer finance.
Job Summary
The Software Engineer will be responsible for building new systems, enhancing and refactoring existing systems, integrating with external systems, and performance projects. This person will work with the existing team of developers, QA and Product Managers to design and implement features, have input on roadmaps and bring prior experience to ensure a world class product. You will work closely with your technical lead to shape the overall Engineering vision and roadmap.
This person has built systems from the ground up and had to deal with bad design assumptions and scaling issues. The right candidate has developed good design instincts through a mix of seeing 'what not to do' as well as being a 'student' of good design.
You'll be part of a team that works in one of the following areas.
  • Customer Communication - how we communicate with our customers & potential customers. I.e. email, sms, snail mail
  • Identity - managing customer and potential customer information
  • Decisions - Decision systems for bidding on marketing leads and automatically making underwriting decisions.
  • Portfolio Management - Systems responsible for managing the life cycle of our lending and banking products such as integrations to external payment processing systems

Key Responsibilities:
  • Design, develop or modify software and/or software systems and also taking the service architecture into consideration
  • Analyze user needs to determine how software should be built or if existing software should be modified
  • Translate business requirements and specifications into usable and scalable software
  • Lead design and code reviews
  • Participate in discussions about the team's future vision and strategy

Ideal Candidate Will Have:
  • 3+ years of professional experience as a backend software engineer for non-trivial web applications
  • 3+ years of Ruby on Rails, bonus point for Hotwire Turbo/Stimulus + Tailwind experience
  • Thinks critically about work to guarantee business functionality. Understands and takes into account business goals into their technical decisions
  • Can break down large initiatives into incrementally implementable deliverables
  • Strong communication ability to describe complex problems and solutions
  • Able to work across teams to tackle complex issues
  • Extensive experience with data model design for relational databases

Additional Pluses:
  • Extensive experience using SQL to investigate non-trivial issues or to create complex reporting
  • Strong experience on the Frontend or the infrastructure (DevOps)
  • Prior FinTech experience

Benefits:
  • Competitive salary and benefits package
  • Flexible, remote work
  • Fun, fast-paced work environment
  • Dynamic start-up culture
  • Ability to make an immediate impact in a growth stage company
  • Convenient downtown Chicago office located in the heart of the city
  • Equal opportunity employer

IMPORTANT NOTICE:
Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@ninjaholdings.breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Compliant Center (IC3) at https://www.ic3.gov. For questions or to confirm the authenticity of a communication, please email hr @ ninjaholdings.com.

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