ZipRecruiter

Log In

2

Remote Software Support Engineer Jobs in Atlanta, GA

Ketch

Technical Support Engineer (East Coast)

Atlanta, GA · Remote

$90K - $125K/yr

Remote -- US East Coast Type: Full-Time About Ketch Ketch is redefining responsible data use for ... software -- not hardware, networking, or systems integration) * Strong working knowledge of ...

Third Eye Software

Senior AI Software Engineer

Atlanta, GA · On-site +1

$117K - $155K/yr

This is a W2 contract role with mostly remote work and occasional in-office collaboration ... Build scalable backend services, APIs, and supporting platform components * Anticipate technical ...

Third Eye Software

Senior AI Software Engineer

Atlanta, GA · On-site +1

$117K - $155K/yr

This is a W2 contract role with mostly remote work and occasional in-office collaboration ... Support practical patterns around observability, reliability, testing, CI/CD, and operational ...

Third Eye Software

Senior AI Software Engineer

Atlanta, GA · On-site +1

$117K - $155K/yr

This is a W2 contract role with mostly remote work and occasional in-office collaboration ... Support practical patterns around observability, reliability, testing, CI/CD, and operational ...

Truist

Production Support Engineer III

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Actively mentor junior support engineers, fostering technical growth within the team. Requirements ... Understanding of infrastructure, application technology stacks, and the software development ...

Carrier

Remote Support Field Engineer

Kennesaw, GA · On-site +1

$79K - $158K/yr

As a Master Field Engineer, you are the ultimate technical authority and carry full accountability ... Travel as needed to support dynamic field demands. You remain adaptable to changing schedules and ...

RIT Solutions, Inc.

Sr Software Engineer

Atlanta, GA · Remote

$117K - $155K/yr

Sr Software Engineer - (Java+Sprinboot+Kubernetes) Remote Can send someone ssessment required ... Owns features end-to-end, from design to production support. Skilled in creating testable ...

Kaleris

Software Engineer

Alpharetta, GA · On-site +1

Support product deployment, configuration, and testing * Communicate pro-actively and listen ... Ability to work both independently and with a team, with remote development teams (international)

next page

Showing results 1-20

All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Atlanta, GA

Remote Software Support Engineer information

See Atlanta, GA salary details

$38K

$87.2K

$160.1K

How much do remote software support engineer jobs pay per year?

As of Jun 12, 2026, the average yearly pay for remote software support engineer in Atlanta, GA is $87,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $120,200.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Atlanta, GA? For Remote Software Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Atlanta, GA look for? The top searched job categories for Remote Software Support Engineer jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Remote Software Support Engineer jobs? Cities near Atlanta, GA with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Technical Support Engineer (East Coast)

Technical Support Engineer (East Coast)

Ketch

Atlanta, GA • Remote

$90K - $125K/yr

Full-time

Posted 23 days ago

Job description

Technical Support Engineer, US (East Coast)

Location: Remote -- US East Coast Type: Full-Time

About Ketch

Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app. Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners.

  About the Role

We are hiring an East Coast-based Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations. This role balances reactive support work with proactive engagement -- joining the services team in technical conversations and working directly with customers on technical solutions and troubleshooting.

This is a hands-on technical role. You will work directly with customer engineering teams, developers, and IT stakeholders to resolve complex technical issues across Ketch's platform. You will also support our PS team during customer implementations as the technical expert in the room.

This role reports to the Head of Customer Experience and partners closely with our US support, services, and engineering teams.

  What You'll Do

  • Serve as a primary technical support resource for US-based customers on East Coast hours, owning ticket resolution end-to-end across web technologies, APIs, SDK integrations, and platform configuration

  • Partner with the Professional Services team on customer implementations -- joining technical scoping calls, troubleshooting integration issues, and providing technical solutions to complex customer environments

  • Work directly with customer developers, IT teams, and data engineers to diagnose and resolve issues

  • Use tools like Postman to troubleshoot API calls, inspect requests/responses, and identify root cause

  • Investigate and resolve issues across JavaScript, HTML, CSS, and front-end behavior

  • Document fixes, known issues, and reusable solutions for the broader support and services teams

  • Provide hand-off and continuity coverage with the West Coast US team and the India support team

  • Escalate to engineering when appropriate, while owning customer communication and resolution timelines

 
What We're Looking For

  • 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration)

  • Strong working knowledge of JavaScript, HTML, CSS, and APIs

  • Comfortable using Postman or similar tools to troubleshoot API behavior

  • Experience administering or supporting SaaS platforms

  • Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems

  • Based on the US East Coast with the right to work in the US

  • Comfortable working independently in a startup environment with limited playbooks


Nice to Have

  • Exposure to privacy, consent, AdTech, MarTech, or data governance domains

  • Experience supporting customers through technical implementations end-to-end

  • Background in early-stage or startup environments

  • Mobile app development experience

$90,000 - $125,000 a year
Information collected and processed as part of any job applications you choose to submit is subject to Ketch's privacy policy. Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.

If you have a need that requires accommodation, please let us know by emailing [email protected].

Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply