ZipRecruiter

Log In

2

Remote Software Support Engineer Jobs in Atlanta, GA

Kaleris

Software Engineer

Alpharetta, GA · Remote

Receive and own pre-triaged, escalated customer issues from the Customer Support team and drive ... Ability to work independently and with distributed, international remote teams * Bachelor's degree ...

iboss

Federal Software Engineer - Remote

Atlanta, GA · On-site +1

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit As a C++ Software Engineer ...

iboss

Federal Software Engineer - Remote

Atlanta, GA · Remote

More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit As a C++ Software Engineer ...

Prelim

Software Engineer, Product

Atlanta, GA · Remote

$140K - $160K/yr

If you're passionate about solving massive-scale engineering challenges and eager to be part of a fast-paced remote startup culture, we encourage you to apply to join our team today! As a Software ...

Sharetec

Senior Software Engineer

Atlanta, GA · Remote

$120K - $140K/yr

If you thrive in a remote, collaborative environment where you own your work end-to-end, enjoy ... Support the onboarding of future Digital team members as the team scales * Participate actively in ...

TriNet

Software Engineer

Dunwoody, GA · On-site +1

$89K - $168K/yr

Develop unit tests and automated test scripts in support of a test-driven development (TDD ... remote hire at the company's discretion. The candidate's final salary offer will be based on the ...

iboss

Java Software Engineer - Remote

Atlanta, GA · Remote

$49.75 - $68.25/hr

As a Software Engineer at iboss, you'll have the opportunity to work on multiple technologies. Our development scope extends from device specific driver, service, and communication protocols to cloud ...

next page

Showing results 1-20

All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Atlanta, GA

Remote Software Support Engineer information

See Atlanta, GA salary details

$38K

$87.2K

$160.1K

How much do remote software support engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for remote software support engineer in Atlanta, GA is $87,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $120,200.00 per year, depending on experience, location, and employer.

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are popular job titles related to Remote Software Support Engineer jobs in Atlanta, GA? For Remote Software Support Engineer jobs in Atlanta, GA, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Atlanta, GA look for? The top searched job categories for Remote Software Support Engineer jobs in Atlanta, GA are:
What cities near Atlanta, GA are hiring for Remote Software Support Engineer jobs? Cities near Atlanta, GA with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Infographic showing various Remote Software Support Engineer job openings in Atlanta, GA as of July 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $87,186 per year, or $41.9 per hour.

Controls Engineer- Technical Support (Remote)

Kiongroup

Fairburn, GA • Remote

$88K - $132K/yr

Full-time

Posted 14 days ago

Job description

Dematic Corp. has a need for a Controls Engineer in Dematic's Technical Support group. The successful candidates will have experience working in the material handling industry and directly working with customer remotely using schematics and PLC logic to find and isolate the issue.
This employee can be based anywhere in the continental USA.We offer:

Job Description

  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities

Learn More Here:https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $88,400 - $132,600 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

    Tasks and Qualifications:

    What You Will do in This Role:

    • Participates in the support of semi-complex systems that integrate hardware and software.
    • Provides support in semi-complex material specification, schematic troubleshooting and appropriate follow-up.
    • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
    • Provides troubleshooting expertise to Dematic's customers
    • Travel between 20-30% to different customer locations which may include weekends and overtime

    What We are Looking For:

    • Bachelor's Degree
    • 2+ year's experience in a related field providing Customer Service Support
    • Experience with Allen Bradley Logix PLC controls platforms
    • Experience with controls hardware troubleshooting
    • Siemens and Modicon PLC experience a plus

    Apply