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Remote Software Support Engineer Jobs in Minnesota

Sr. Innovation Software Engineer

Minnetonka, MN ยท On-site +1

$124K - $164K/yr

Design and implement APIs, backend services, workflow automations, and UI experiences to support ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Senior Software Engineer

Minneapolis, MN ยท On-site +1

$121K - $160K/yr

Posting Type Hybrid/Remote Job Overview Who We Are Relativity is a leading legal data intelligence ... supporting pro bono legal work through Justice for Change. What We Do At Relativity, engineers do ...

NOTE - We are considering remote Canada and US candidates. US candidates must be located in one of ... We are recruiting for a Full-Stack Software Engineer to join our team. In this role, you will be ...

Sr. Innovation Software Engineer

Minnetonka, MN ยท On-site +1

$124K - $164K/yr

Design and implement APIs, backend services, workflow automations, and UI experiences to support ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Sr. Innovation Software Engineer

Minnetonka, MN ยท On-site +1

$124K - $164K/yr

Design and implement APIs, backend services, workflow automations, and UI experiences to support ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Perform piping stress analysis using hand calculations and analysis software to evaluate sustained ... Support development of standard piping support and restraint details to address thermal, seismic ...

Staff Software Engineer

Minneapolis, MN ยท On-site +1

$174K - $262K/yr

Posting Type Hybrid/Remote Job Overview Who We Are Relativity is a leading legal data intelligence ... supporting pro bono legal work through Justice for Change. What We Do At Relativity, engineers do ...

Field Application Engineer

Minnetonka, MN ยท On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

.Net Full Stack Developer

MN ยท On-site +1

Remote/Telework * Contract Type: W2 Who We Are We are a software company that strives to build ... The enterprise framework we have built supports this foundation through recognition of, and ...

Manager, Software Engineering

Minneapolis, MN ยท Remote

$195K - $257K/yr

You have experience managing remote teams * The ability to thrive on a fast pace environment with ... for support. We respect your privacy and will connect with you separately from our interview ...

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Showing results 1-20

Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Minnesota? The most popular types of Software Support Engineer jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Software Support Engineer jobs? Cities in Minnesota with the most Remote Software Support Engineer job openings:
Lead Software Engineer BaaS Team

Lead Software Engineer BaaS Team

Eliassen Group

Saint Paul, MN โ€ข Remote

$65 - $75/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 17 days ago


Job description

Lead Software Engineer BaaS Team

Anywhere

Type: Contract-to-Hire

Category: Development

Industry: Financial Services

Workplace Type: Remote

Reference ID: JN -052026-106955

Date Posted: 06/11/2026

Shortcut: http://careers.eliassen.com/uHuTmh

  • Description

  • Recommended Jobs

Description:

Remote

Our client seeks a Lead Software Engineer for the BaaS team to support partner onboarding and platform enhancements. The role focuses on building scalable, secure, and high-performance systems that enable embedded financial services. The position requires strong back-end C# development, Azure expertise, and comfort working across development and QA functions in an external partner-facing environment.

This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $65.00 to $75.00/hr. w2

JN -052026-106955

Responsibilities:

  • Lead the design and development of APIs and microservices that support BaaS onboarding and partner integration.

  • Collaborate with product managers, architects, and engineering teams to define technical requirements and deliver robust solutions.

  • Drive engineering excellence through code reviews, mentoring, and best practices in CI/CD, testing, and observability.

  • Ensure compliance with SLA standards and contribute to monitoring and alerting systems.

  • Lead incident response and root cause analysis to improve system reliability.

  • Drive architectural decisions and long-term technical strategy for the BaaS platform and create decision documentation.

  • Evaluate and champion adoption of emerging technologies.

  • Refactor and extend the existing codebase to fix defects and add features.

  • Build durable and flexible systems that favor configurability over customization.

Experience Requirements:

  • 7+ years of software engineering experience with at least 2 years in a technical leadership role.

  • Back-end C# and .NET development experience.

  • Hands-on experience with Azure native services such as API Management, Azure SQL, Cosmos DB, and Key Vault.

  • Experience with container technologies and caching frameworks.

  • Deep understanding of RESTful API design, OAuth2, and OpenAPI.

  • Familiarity with event-driven and microservice architectures including Service Bus and Event Hubs.

  • Experience implementing observability dashboards and platforms such as Datadog or Grafana.

  • Proficiency with Git, DevOps, Agile Scrum, and security best practices including PCI DSS and SOC 2.

  • Ability to operate in a fast-paced environment for iterative project turnarounds on customer-facing applications.

  • Preferred: Prior experience in fintech or embedded finance platforms, familiarity with partner onboarding workflows and SLA management, and contributions to open-source projects or publications.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply@eliassen.com , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Groupโ€™s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

ยท When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

ยท Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clientsโ€™ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Donโ€™t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!


Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989