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Remote Software Support Engineer Jobs in Minnesota

Emergent Software

Lead Software Engineer

Minneapolis, MN · On-site +1

$140K - $160K/yr

This is a remote position. Eligible candidates must currently reside in the US and authorized to ... Strong experience managing and supporting production systems. * Hands-on experience with AWS ...

Third Iron LLC

Senior Quality Engineer

Minneapolis, MN · On-site +1

$92K - $125K/yr

Join our small, fully-remote software development team that builds tools to connect scholars of all ... Assisting our top-notch customer support team to document and/or reproduce tricky bugs that they ...

Intuit

Staff Software Engineer

Bloomington, MN · Remote

$202K - $274K/yr

Build and maintain RESTful APIs supporting web and mobile applications. * Implement secure ... California Remote (Bay Area) $202,500- $274,000 California Remote (Not Bay Area) $188,500- $255,000 ...

CSAA

Job Title Software Engineer III - AI/ML Platform Operations - Remote Requisition Number R7739 ... Support deployment, monitoring, maintenance, and lifecycle management of AI/ML solutions and ...

Tennant

Senior Software Engineer

Minneapolis, MN · On-site +1

$127K - $168K/yr

Mentor and support other software developers through design collaboration, code reviews, technical guidance, pairing, and knowledge sharing across local and remote teams. * Partner with security ...

Tennant Company

Senior Software Engineer

Golden Valley, MN · On-site +1

$127K - $167K/yr

Mentor and support other software developers through design collaboration, code reviews, technical guidance, pairing, and knowledge sharing across local and remote teams. * Partner with security ...

Tennant Company

Senior Software Engineer

Golden Valley, MN · On-site +1

$127K - $168K/yr

Mentor and support other software developers through design collaboration, code reviews, technical guidance, pairing, and knowledge sharing across local and remote teams. * Partner with security ...

Meyers Printing

Systems Software Engineer

Brooklyn Park, MN · On-site +1

$180K - $213K/yr

REMOTE OR ONSITE Why Meyers? At Meyers, we offer more than a job; we offer a chance to be part of a ... We are seeking an experienced Software Engineer , Internal Applications to help build, support, and ...

ProAg

Software Engineer

Maple Grove, MN · On-site +1

Employees report to the office Mondays - Thursdays, with Friday being remote. In this Exciting ... We offer a career with purpose as you support the farmers and ranchers who create food, fuel, and ...

Horizontal Talent

Senior 3D Software Engineer

Maplewood, MN · On-site +1

$125K - $165K/yr

This remote position offers a unique opportunity to contribute to a technology roadmap and work ... Bachelor's degree or higher in Software Engineering, Computer Science, Mathematics, or related ...

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Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Minnesota? The most popular types of Software Support Engineer jobs in Minnesota are:
What are popular job titles related to Remote Software Support Engineer jobs in Minnesota? For Remote Software Support Engineer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Minnesota look for? The top searched job categories for Remote Software Support Engineer jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Software Support Engineer jobs? Cities in Minnesota with the most Remote Software Support Engineer job openings:
Remote Software Support Engineer jobs near you
Lead Software Engineer

Lead Software Engineer

Emergent Software

Minneapolis, MN • On-site, Remote

$140K - $160K/yr

Full-time

Posted 8 days ago

Job description

**This position is a direct hire for one of our clients. This is a remote position. Eligible candidates must currently reside in the US and authorized to work in the US without visa sponsorship.**
Our client is seeking a highly skilled and hands-on Lead Software Engineer to play a pivotal role in building and scaling a new API platform that will support strategic integrations with external SaaS partners. This is a unique opportunity to help define the technical vision, lead platform development efforts, and build a high-impact engineering function from the ground up. The role combines technical leadership, software architecture, and cross-functional collaboration in a highly visible initiative that will directly support business growth.
Primary Duties
  • Lead the design, development, and evolution of a partner-facing API platform.
  • Architect and maintain a well-versioned, secure, and developer-friendly public API surface with a focus on backward compatibility, authentication, rate limiting, and documentation.
  • Define and implement API architecture, standards, and best practices.
  • Provide hands-on technical leadership through architecture guidance, code reviews, mentoring, and engineering best practices.
  • Own the long-term technical strategy and roadmap for the platform.
  • Collaborate closely with product managers, project managers, and engineering teams across multiple platforms.
  • Lead and coordinate the work of distributed engineering resources, including international contractors.
  • Own production systems for partner APIs, including monitoring, observability, incident response, alerting, performance optimization, reliability, and operational readiness.
  • Drive integration efforts with external SaaS platforms and partners.
  • Help establish engineering processes, technical direction, and team standards as the platform grows.
  • Break down complex initiatives into actionable workstreams and translate business requirements and acceptance criteria into technical deliverables.
  • Develop project plans, coordinate resources, and drive timely delivery of key initiatives.
  • Contribute to architecture and technical decision-making across services and platforms developed in multiple programming languages.
  • Serve as both a technical leader and hands-on contributor during the initial build phase.
Qualifications
  • 5+ years of experience developing web-based software applications, including experience leading or mentoring engineers.
  • Deep experience designing, securing, documenting, and operating REST APIs, including authentication, versioning, and lifecycle management.
  • Strong experience managing and supporting production systems.
  • Hands-on experience with AWS services, particularly API Gateway, ECS, and related cloud-native technologies.
  • Strong TypeScript development experience.
  • Demonstrated technical leadership and project coordination experience.
  • Ability to quickly become productive in unfamiliar codebases and technology stacks.
  • Experience managing live customer-facing systems, including monitoring, observability, incident response, and reliability engineering.
  • Strong communication skills and the ability to thrive in a fast-paced, evolving environment.
Nice to Have Skills
  • Experience working across multiple backend languages such as C#, Java, Go, Python, Ruby, Node.js, or TypeScript.
  • Experience designing and delivering public, partner-facing, or developer-focused APIs and supporting developer documentation.
  • Experience with Infrastructure as Code tools such as Terraform, CloudFormation, or AWS CDK.
  • Experience working within Agile, Scrum, or Kanban environments.
  • Experience with test automation, contract testing, and test-driven development.
  • SaaS platform experience.
  • Familiarity with web application security and API security best practices.
  • Experience leading distributed or global engineering teams.
Our Vetting Process
At Emergent Staffing, we work hard to find the best people capable of delivering high quality services to our clients. If you think you're one of those, please understand that the effort put into this by people like yourself helps us be successful in surrounding you with other top-notch people. Here are the steps of our vetting process for this position:
  1. Application (5 minutes)
  2. Online Assessment (40-60 minutes)
  3. Initial Video Interview (45 minutes)
  4. Hiring Manager Phone Interview (30 minutes)
  5. Hiring Manager Video Interview (60 minutes)
  6. Hiring Team Interview
  7. Job Offer!

Eligible candidates must reside in one of the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Michigan, Minnesota, Missouri, New Hampshire, New Mexico, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, or Wisconsin
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