ZipRecruiter

Log In

2

Remote Software Support Engineer Jobs in Minnesota

Tennant Company

Senior Software Engineer

Golden Valley, MN · On-site +1

$97K - $150K/yr

Mentor and support other software developers through design collaboration, code reviews, technical guidance, pairing, and knowledge sharing across local and remote teams. * Partner with security ...

Tennant Company

Senior Software Engineer

Golden Valley, MN · On-site +1

$97K - $150K/yr

Mentor and support other software developers through design collaboration, code reviews, technical guidance, pairing, and knowledge sharing across local and remote teams. * Partner with security ...

Meyers Printing

Systems Software Engineer

Brooklyn Park, MN · On-site +1

$180K - $213K/yr

REMOTE OR ONSITE Why Meyers? At Meyers, we offer more than a job; we offer a chance to be part of a ... We are seeking an experienced Software Engineer , Internal Applications to help build, support, and ...

Horizontal Talent

Senior 3D Software Engineer

Maplewood, MN · On-site +1

$125K - $165K/yr

This remote position offers a unique opportunity to contribute to a technology roadmap and work ... Bachelor's degree or higher in Software Engineering, Computer Science, Mathematics, or related ...

UnitedHealth Group

Senior Software Engineer

Eden Prairie, MN · Remote

$124K - $164K/yr

Position Summary As a Senior Software Engineer, you will play a key role in designing, building ... Working in a fully remote capacity within a collaborative environment, you will utilize modern ...

Shutterfly

Sr. Software Engineer

Woodbury, MN · On-site +1

$127K - $167K/yr

Lead technical execution for complex features, enhancements, and production support activities ... More details about our company benefits can be found at This opportunity can be remote, but ...

Shutterfly

Sr. Software Engineer

Woodbury, MN · On-site +1

$127K - $167K/yr

Lead technical execution for complex features, enhancements, and production support activities ... More details about our company benefits can be found at This opportunity can be remote, but ...

Shutterfly

Sr. Software Engineer

Eden Prairie, MN · On-site +1

$124K - $164K/yr

Lead technical execution for complex features, enhancements, and production support activities ... More details about our company benefits can be found at This opportunity can be remote, but ...

Shutterfly

Sr. Software Engineer

Minneapolis, MN · On-site +1

$127K - $168K/yr

Lead technical execution for complex features, enhancements, and production support activities ... More details about our company benefits can be found at This opportunity can be remote, but ...

Shutterfly

Sr. Software Engineer

Minneapolis, MN · On-site +1

$127K - $168K/yr

Lead technical execution for complex features, enhancements, and production support activities ... More details about our company benefits can be found at This opportunity can be remote, but ...

Shutterfly

Sr. Software Engineer

Eden Prairie, MN · On-site +1

$124K - $164K/yr

Lead technical execution for complex features, enhancements, and production support activities ... More details about our company benefits can be found at This opportunity can be remote, but ...

Shutterfly

Sr. Software Engineer II

Minneapolis, MN · On-site +1

$127K - $168K/yr

Leads developers through design, code quality, release readiness, and production support. * Teaches ... More details about our company benefits can be found at This opportunity can be remote, but ...

Shutterfly

Sr. Software Engineer II

Eden Prairie, MN · On-site +1

$124K - $164K/yr

Leads developers through design, code quality, release readiness, and production support. * Teaches ... More details about our company benefits can be found at This opportunity can be remote, but ...

C. H. Robinson

Software Engineer III

Eden Prairie, MN · On-site +1

$119K - $202K/yr

Enjoy the flexibility and autonomy of a fully remote position, while still being an integral part ... and our benefits support your financial, family and personal goals. We provide the top-tier ...

Shutterfly

Sr. Software Engineer II

Minneapolis, MN · On-site +1

$127K - $168K/yr

Leads developers through design, code quality, release readiness, and production support. * Teaches ... More details about our company benefits can be found at This opportunity can be remote, but ...

next page

Showing results 1-20

All JobsSoftware Support Engineer JobsRemote Software Support Engineer JobsRemote Software Support Engineer Jobs in Minnesota

Remote Software Support Engineer information

What does a remote software support engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are some common challenges faced by remote software support engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.

What are the key skills and qualifications needed to thrive as a remote software support engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are popular job titles related to Remote Software Support Engineer jobs in Minnesota?

For Remote Software Support Engineer jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Remote Software Support Engineer jobs in Minnesota look for?

The top searched job categories for Remote Software Support Engineer jobs in Minnesota are:

What cities in Minnesota are hiring for Remote Software Support Engineer jobs?

Cities in Minnesota with the most Remote Software Support Engineer job openings:

Remote Software Support Engineer jobs near you

Technical Product Support Engineer- (Remote)

Trane Technologies plc

Saint Paul, MN • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Trane Technologies rating

8.1

Company rating: 8.1 out of 10

Based on 301 frontline employees who took The Breakroom Quiz

117th of 540 rated manufacturers

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Virtual
Job Summary:
In this position as a Technical Product Support Engineer, you will be providing technical support for the startup, operation, and service of Trane/American Standard Unitary equipment. Excellent customer service skills and documentation of work performed are required when communicating with our external and internal customers, technicians and administrators. As a Technical Product Support Engineer, you will be able to assist customers in the troubleshooting process utilizing knowledge of various HVAC systems such as: Packaged Rooftop AC units, Unitary Split Systems. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide customers through equipment and describe to them what they are seeing, keep that customer safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, airflow dynamics, and basic refrigeration theory as well as their field experience.
Preferred candidate should demonstrate strong proficiency with Symbio and ReliaTel control platforms, with particular expertise in BACnet controls, system integration, startup, and troubleshooting.
What you will do:
  • Responsible for assisting customers remotely through the startup, operation, and diagnosis/troubleshooting on a wide variety of HVAC products
  • Uses a variety of resources (experience, literature, people, and problem-solving skills) to remotely determine the root cause of an issue and determine the best course of action with the goal of putting the customer first
  • On a daily basis, is required to make pivotal decisions regarding the dispensation of company resources in order to resolve a customer issue
  • Manages and leverages relationships with manufacturing site teams as well as field offices
  • During shift hours, diligently monitors inbound technical support requests and stays in constant contact with those customers until their issues are resolved in a timely and consistent manner
  • Responsible for determining the experience level of customers requesting assistance, ensuring they stay safe and are not asked to perform beyond their means
  • Documents work by following pre-defined procedures and completing documentation of support given
  • As a subject matter expert, creates standard work and documents solutions that can be shared internally and externally across the company
  • Responsible for coordination with internal teams concerning quality escapes, design errors, and Service Alerts or Bulletins
  • Participates in New Product Introduction projects as required, specifically focusing on unit serviceability
  • Reviews warranty claims against history of technical support provided and makes recommendations as to warranty coverage
  • Uses technical support and warranty data to drive 9-step problem solving to reduce common failures
  • Applies their expertise with equipment to create content for technical literature and end-user equipment startup guides

What you will bring:
  • 12+ years of experience preferred but not required in servicing HVAC equipment and systems.
  • Associates or Bachelors in an Engineering discipline is preferred but not required.
  • Professionally trained on various Trane equipment
  • Ability to travel up to 10%
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to understand and apply temperature and pressure theories as well as basic electrical theories and application.
  • Operating knowledge of Microsoft office software and working proficiency with handheld computer (i.e. Smartphone, iPad).
  • Ability to manage support cases within Zendesk software

Key Competencies:
  • Excellent written and verbal communication.
  • Ability to troubleshoot complex refrigeration and electrical systems
  • Keeps current on Trane Unitary Light Commercial products concerning installation, operation, maintenance, service, and repair
  • Additional knowledge of Large Unitary Products and BAS systems would be beneficial, but not required
  • Adaptable and possesses the ability to prioritize multiple high-priority customer cases
  • Flexibility to work extended hours on occasion
  • Ability to meet short- and long-term deadlines
  • Effectively meet the needs of internal and external customers
  • Ability to work regularly and dependably
  • Ability to function in a team environment
  • Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers
  • Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally and exercising good judgment

Annual Base Salary Range or Hourly Base Pay Range:
$105,228.33 - $146,720.00
Compensation Type:
Salary
Incentive Eligible:
No
Sales Commission Eligible:
No
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
  • Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
  • Family building benefits include fertility coverage and adoption/surrogacy assistance.
  • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
  • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
  • Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
No
The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

What Trane Technologies employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Trane Technologies logo

About Trane Technologies

Sourced by ZipRecruiter

At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Industry

Industrial machinery manufacturing and machinery manufacturing

Company size

10,000+ Employees

Headquarters location

Davidson, NC, US

View All Trane Technologies Jobs

Apply