2

Remote Software Support Engineer Jobs in Minnesota

Software Engineer

Minneapolis, MN · On-site +1

$97K - $125K/yr

AT A GLANCE The Software Engineer is a crucial role within our organization working within the ... This role will support our online care platform requiring work in various capacities and adaptation ...

... your support of our organizational culture Supervision * N/A Section 3: Experience, Skills ... Experience working in a fast-paced Agile or SCRUM development methodology For virtual remote ...

Lead Software Engineer

Maple Grove, MN · On-site +1

$130K - $145K/yr

Employees report to the office Mondays - Thursdays, with Friday being remote. In this Exciting ... We offer a career with purpose as you support the farmers and ranchers who create food, fuel, and ...

Software Engineer

Jackson, MN · On-site +1

$80K - $95K/yr

The Software Engineering department at AGCO focuses on delivering hightech, innovative solutions that enhance the intelligence, reliability, and performance of agricultural machinery, supporting ...

Software Engineer

Jackson, MN · On-site +1

$80K - $95K/yr

The Software Engineering department at AGCO focuses on delivering high‑tech, innovative solutions that enhance the intelligence, reliability, and performance of agricultural machinery, supporting ...

NOTE - We are considering remote Canada and US candidates. US candidates must be located in one of ... We are recruiting for a Full-Stack Software Engineer to join our team. In this role, you will be ...

Sr. Innovation Software Engineer

Minnetonka, MN · On-site +1

$124K - $164K/yr

Design and implement APIs, backend services, workflow automations, and UI experiences to support ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

next page

Showing results 1-20

Remote Software Support Engineer information

What does a Remote Software Support Engineer do?

A Remote Software Support Engineer assists clients or users with troubleshooting and resolving software issues from a remote location. They diagnose technical problems, provide guidance via email, chat, or phone, and may also help with software installation and updates. In addition to technical expertise, they need strong communication skills to explain solutions clearly. Their work ensures that users can efficiently use software products and minimizes downtime for businesses.

What are the key skills and qualifications needed to thrive as a Remote Software Support Engineer, and why are they important?

To thrive as a Remote Software Support Engineer, you need a solid understanding of software troubleshooting, networking principles, and customer service, often backed by a degree in computer science or related field. Familiarity with ticketing systems (like Zendesk or Jira), remote desktop tools, and certifications such as CompTIA A+ or ITIL are commonly required. Excellent problem-solving, clear communication, and self-motivation are crucial soft skills for addressing user concerns and working independently. These abilities ensure efficient support delivery, high customer satisfaction, and effective resolution of technical issues in a remote environment.

What are some common challenges faced by Remote Software Support Engineers and how can they be addressed?

Remote Software Support Engineers often encounter challenges such as troubleshooting complex technical issues without physical access to client systems, managing communication across different time zones, and maintaining clear, effective collaboration with both users and internal teams. To address these, it's helpful to develop strong written communication skills, become proficient with remote diagnostic tools, and establish a structured workflow for tracking and resolving support tickets. Actively participating in regular virtual team meetings and leveraging documentation can also greatly improve problem-solving efficiency and team cohesion.
What are the most commonly searched types of Software Support Engineer jobs in Minnesota? The most popular types of Software Support Engineer jobs in Minnesota are:
What are popular job titles related to Remote Software Support Engineer jobs in Minnesota? For Remote Software Support Engineer jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Remote Software Support Engineer jobs in Minnesota look for? The top searched job categories for Remote Software Support Engineer jobs in Minnesota are:
What cities in Minnesota are hiring for Remote Software Support Engineer jobs? Cities in Minnesota with the most Remote Software Support Engineer job openings:
Lead Software Engineer - Remote

Lead Software Engineer - Remote

UnitedHealth Group

Eden Prairie, MN • Remote

$112K - $193K/yr

Full-time

Retirement

Re-posted 26 days ago


UnitedHealth Group rating

7.6

Company rating: 7.6 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

189th of 880 rated healthcare providers


Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking an experienced and highly motivated Backend Tech Lead Software Engineer to join our team and help drive the design, development, and evolution of our backend platforms. As a Tech Lead, you will provide technical leadership across a product-driven delivery team, owning backend technical direction while remaining hands-on with implementation.

You will partner closely with product managers, engineering leaders, and other tech leads to shape technical strategy, guide execution of complex initiatives, and ensure the delivery of high-quality, scalable, and reliable software solutions. You will set engineering standards, mentor engineers across levels, and play a key role in advancing our Java and Spring Boot microservices ecosystem within an agile scrum environment.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Provide technical leadership for a backend delivery team, ensuring product stories are well-designed, estimable, and meet acceptance criteria
  • Serve as a hands-on technical lead while remaining a primary individual contributor (player/coach)
  • Design, develop, and maintain Java-based Spring Boot microservices, delivering well-tested, high-quality code that meets functional and non-functional requirements and contributes to sound microservice architecture and design decisions
  • Review and improve code quality by providing high-quality pull request reviews, reinforcing engineering best practices, and coaching engineers through rigorous and thoughtful code review
  • Clarify requirements with product and stakeholders, communicate technical trade-offs, and translate business needs into low-level technical designs and implementation estimates
  • Fully participate in Agile ceremonies (standups, refinement/grooming, planning, retrospectives) and help improve team execution, predictability, and continuous improvement
  • Support CI/CD pipelines, DevOps automation, and deployment processes; continually improve SDLC, CI/CD, and engineering best practices
  • Perform debugging, monitoring, and troubleshooting using observability tools (e.g., Splunk or Sumo Logic) to maintain microservice health and reliability

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree in computer science, engineering, or equivalent practical experience
  • 6 years of professional software engineering experience with deep Java, Spring boot expertise
  • 6 years of experience with event-driven and API-based microservice architectures
  • 5 years of experience working with relational databases such as Postgres or MySQL
  • 4 years of experience leading technical design and influencing engineering decisions across a team or domain
  • 4 years of experience working within Agile development frameworks (Scrum, Kanban, or similar)
  • 4 years of experience collaborating across distributed and cross-functional teams

Preferred Qualifications:

  • Advanced degree in a technical field
  • CI/CD and DevOps experience
  • AWS cloud experience
  • Experience as a Tech Lead or System Architect

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700    to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


What UnitedHealth Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom