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Remote Shopify Chat Support Jobs (NOW HIRING)

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

CLIENT SUPPORT SPECIALIST Full-time (40hrs per week) / Remote / Latam Check out The Global Talent ... Perform order entry, modifications, and account updates using Shopify and internal systems.

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Remote Shopify Chat Support information

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$38

$67

$81

How much do remote shopify chat support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for remote shopify chat support in the United States is $67.31, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $80.05 per hour, depending on experience, location, and employer.

What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?

AspectRemote Shopify Chat SupportRemote Shopify Customer Service Representative
Primary RoleHandling live chat inquiries related to Shopify storesProviding overall customer support via various channels
Skills & CertificationsKnowledge of Shopify platform, excellent communication skillsCustomer service experience, familiarity with Shopify often preferred
Work EnvironmentOnline, chat-based support within Shopify storesRemote, multi-channel support including chat, email, phone
Industry UsageCommon in e-commerce and retail sectors using ShopifyWidespread across e-commerce, retail, and service industries

While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

More about Remote Shopify Chat Support jobs
What cities are hiring for Remote Shopify Chat Support jobs? Cities with the most Remote Shopify Chat Support job openings:
What are the most commonly searched types of Shopify Chat Support jobs? The most popular types of Shopify Chat Support jobs are:
What states have the most Remote Shopify Chat Support jobs? States with the most job openings for Remote Shopify Chat Support jobs include:
What job categories do people searching Remote Shopify Chat Support jobs look for? The top searched job categories for Remote Shopify Chat Support jobs are:
Remote Shopify Chat Support jobs near you
Infographic showing various Remote Shopify Chat Support job openings in the United States as of July 2026, with employment types broken down into 56% Full Time, 7% Part Time, 1% Temporary, and 36% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $140,000 per year, or $67.3 per hour.
Chat Customer Representative - Remote

Chat Customer Representative - Remote

Feed My People Food Bank

Remote

$16.50 - $22.25/hr

Other

Posted 17 days ago

Job description

Chat Customer Representative - Remote

New York, New York, United States Or refer someone

We are seeking a dedicated and empathetic chat support agent representative to join our team. The ideal candidate will be responsible for providing exceptional customer support via phone, email, or live chat. As a representative, you will play a crucial role in ensuring that our customers receive the best possible experience, resolving their issues promptly and efficiently.

The online chat representative may provide technical support, resolve customer service inquiries, or offer additional forms of real-time problem-solving.

Qualifications:

  • Love for customers and their experience with a product
  • Analytical skills and ability to leverage data to drive decision-making
  • Excellent communication and interpersonal skills
  • Demonstrated ability to build and maintain strong relationships with customers and internal stakeholders
  • Experience with customer support ticketing systems and CRM platforms
  • Knowledge of customer support metrics and industry best practices
  • Able to integrate technology-based solutions that improve the customer experience (AI, Chat, Self-serve portals)
  • Able to help customers on weekends if needed

Key Responsibilities:

  • They're responsible for answering customer questions that come in via the website(s)
  • Live chat agents need to be able to provide concise information to customers. Chat is all about quick responses and accessibility so agents need to be able to answer questions effectively and efficiently.
  • Customers commonly use live chat to reach out with a problem. This could be to do with a faulty product, shipping issues, service complaints all sorts. And its the job of the live chat agent to fix the issue.
  • You might think that soft skills are less important for a web-based role than they are for other, face-to-face customer service jobs. But its not enough to acrobatically answer questions in live chat. So, another of the live chat agent responsibilities is to make the conversations they have with customers meaningful. And that requires soft skills.
  • As such, another of the live chat agent responsibilities is to identify such major pain points. Then, they need to flag them to a liaison who will convey the information to other departments. In this way, live chat agents are part of developing and improving the products and services the business offers.
  • Beyond cross-training on other channels, broader customer service training is another key part of a chat agents job. Live chat agents commonly undergo on-the-job training. Typically, this includes technical training, policy training, soft skills training, and the like. While the company should provide this training, its the responsibility of the agent to engage with the opportunity to touch up and improve their skills.

Work Location: Remote USA Only

Or refer someone

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