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Remote Shopify Chat Support Jobs in Boston, MA (NOW HIRING)

Purlin Enterprises

Client Support Specialist

Hingham, MA · Remote

$65K - $75K/yr

Remote / Work from Home Employment Type: Full-Time About the Role We are searching for a Client ... You'll provide expert-level support and troubleshooting across email, live chat, and phone channels ...

New

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

Interra Health

Technical Support Specialist, L2

Boston, MA · Remote

$60K - $85K/yr

Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects ... Experience partnering across global teams and/or working in a distributed remote environment is a ...

Teikametrics

Chief Technology Officer

Boston, MA · Remote

$200K - $250K/yr

... Google, Shopify, and more * Collaborate with Product and Senior Leadership to design and execute ... LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process ...

Steady Vision

Craft CMS Developer

Boston, MA · Remote

Ability to install, configure and support Craft CMS and related add-ons. * Ability to upgrade Craft ... HubSpot, Magento, Shopify, SquareSpace, WordPress. * Experience with any of the following ...

Steady Vision

Craft CMS Developer

Boston, MA · Remote

Ability to install, configure and support Craft CMS and related add-ons. * Ability to upgrade Craft ... HubSpot, Magento, Shopify, SquareSpace, WordPress. * Experience with any of the following ...

Steady Vision

Craft CMS Developer

Boston, MA · On-site +1

Ability to install, configure and support Craft CMS and related add-ons. * Ability to upgrade Craft ... HubSpot, Magento, Shopify, SquareSpace, WordPress. * Experience with any of the following ...

Steady Vision

Web Developer

Boston, MA · On-site +1

Activities primarily focus on building, customizing and supporting digital initiatives (responsive ... ExpressionEngine, HubSpot, Magento, Shopify, SquareSpace, WordPress. * Experience with any of the ...

Steady Vision

Web Developer

Boston, MA · Remote

Activities primarily focus on building, customizing and supporting digital initiatives (responsive ... ExpressionEngine, HubSpot, Magento, Shopify, SquareSpace, WordPress. * Experience with any of the ...

Steady Vision

Web Developer

Boston, MA · Remote

Activities primarily focus on building, customizing and supporting digital initiatives (responsive ... ExpressionEngine, HubSpot, Magento, Shopify, SquareSpace, WordPress. * Experience with any of the ...

FocusKPI Inc.

Junior AI/ML Engineer (Remote)

Boston, MA · Remote

Immediate Role Overview We are seeking a Junior AI/ML Engineer to support the development of an ... Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ...

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All JobsShopify Chat Support JobsRemote Shopify Chat Support JobsRemote Shopify Chat Support Jobs in Boston, MA

Remote Shopify Chat Support information

See Boston, MA salary details

$41

$73

$88

How much do remote shopify chat support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for remote shopify chat support in Boston, MA is $73.12, according to ZipRecruiter salary data. Most workers in this role earn between $49.62 and $86.97 per hour, depending on experience, location, and employer.

What is the difference between Remote Shopify Chat Support vs Remote Shopify Customer Service Representative?

AspectRemote Shopify Chat SupportRemote Shopify Customer Service Representative
Primary RoleHandling live chat inquiries related to Shopify storesProviding overall customer support via various channels
Skills & CertificationsKnowledge of Shopify platform, excellent communication skillsCustomer service experience, familiarity with Shopify often preferred
Work EnvironmentOnline, chat-based support within Shopify storesRemote, multi-channel support including chat, email, phone
Industry UsageCommon in e-commerce and retail sectors using ShopifyWidespread across e-commerce, retail, and service industries

While both roles involve supporting Shopify customers remotely, Remote Shopify Chat Support focuses specifically on live chat interactions related to Shopify stores, requiring platform-specific knowledge. In contrast, Remote Shopify Customer Service Representatives handle broader customer inquiries across multiple channels, often with a wider range of issues. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are the most commonly searched types of Shopify Chat Support jobs in Boston, MA? The most popular types of Shopify Chat Support jobs in Boston, MA are:
What are popular job titles related to Remote Shopify Chat Support jobs in Boston, MA? For Remote Shopify Chat Support jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Shopify Chat Support jobs in Boston, MA look for? The top searched job categories for Remote Shopify Chat Support jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Shopify Chat Support jobs? Cities near Boston, MA with the most Remote Shopify Chat Support job openings:
Remote Shopify Chat Support jobs near you
Infographic showing various Remote Shopify Chat Support job openings in Boston, MA as of August 2026, with employment types broken down into 72% Full Time, 20% Part Time, and 8% Temporary. Highlights an 100% Remote job distribution, with an average salary of $152,096 per year, or $73.1 per hour.

Senior / Principal Product Manager, Shopify/Ecommerce

ButcherBox

Watertown, MA • On-site, Remote

$155K - $210K/yr

Full-time

Re-posted 4 days ago

Job description

Who We Are
ButcherBox is a certified B Corp headquartered in Boston, and honored to be celebrating our fourth year in a row on Inc.'s list of Best Workplaces. At ButcherBox, we believe in better. That's why we deliver 100% grass-fed, grass-finished beef, free-range organic chicken, pork raised crate-free, and wild-caught seafood directly to our members' doors. All of our products are humanely raised or wild-caught and never given antibiotics or added hormones ever.
We're working to build a world that's better for all, and we're inviting everyone to come along. For us, better means treating our planet with respect. It means improving the lives of animals and the livelihoods of farmers. It means never cutting corners when it comes to doing business. Ultimately, it means better meals, enjoyed together. Our team is made up of people who collaborate and support one another. We're always looking for outstanding people to join our mission!

About the Position

In this role you will own a core slice of the digital customer experience and set the pace for the product team. You will be hands-on as an individual contributor while raising the bar for how the team works.

What you'll own

  • A major area of the customer journey (e.g., member & shopping experience) end to end — strategy, roadmap, and delivery.
  • Coordination and prioritization across marketing, merchandising, commercial, and engineering — deciding what gets built and, just as importantly, what doesn't.
  • The delivery relationship with our external development partners — setting direction, holding quality, keeping work prioritized and moving.
  • The standard for product practice — discovery, specs, prioritization, ways of working — that the rest of the team follows.

What you bring

  • 7+ years in product management, including senior/principal-level ownership at an established e-commerce or DTC brand.
  • Deep e-commerce fluency — operates at the customer-facing surface but understands the systems beneath (subscription, catalog, checkout, CRM).
  • Experience with Shopify Liquid strongly preferred.
  • Proven experience directing agencies or external dev partners.
  • Strong prioritization and stakeholder management — can push back, create clarity, and align senior partners.
  • Thrives in a lean, fast-moving environment; sets pace without leaning on heavy process.
  • Experience working across an organization with both stakeholders as well as internal engineering and data teams.
  • Mentorship experience and an excitement to work alongside other product managers and contributes to the overall direction of the team.
  • Familiarity with product management best practices and processes for structuring an internal PM
  • DTC subscription experience; familiarity with retention, loyalty, or merchandising.

Department: Member Experience

Reports To: Vice President of Member Experience

Location: Watertown, MA (ButcherBox Headquarters)

Work Type: Hybrid, Remote Eligible

Level: Senior/ Principal

Base Salary: $155,000-210,000

What We Offer
Our Values
We are a mission-driven company and strive to embody our values in every step of the process. ButcherBox is driven by relentless improvement, accountability, humility, and customer obsession. We want our workplace to be one of growth and learning where everyone can be safe/comfortable to show up as their authentic self to work. Anyone who loves our products and goals is welcome here! We are proud to be an equal opportunity employer aspiring to incite positive change in the pastures, the fulfillment centers, the office, and the world.
Benefits
•Health: medical, dental, vision, and life insurance, an employer-funded HSA, and short & long-term disability benefits
•Financial: 401(k) with generous employer match
•Annual bonus based on company performance
•Time off: unlimited paid time off policy, 20 weeks parental leave, an executive team that encourages a good work/life balance
•Personal growth: Annual Learning & Development stipend, and access to a range of personal and professional coaching solutions through BetterUp
•Food: a free Custom Classic ButcherBox each month and weekly lunch reimbursement
•Others: reimbursement for wellness activities, an exceptional EAP, fertility benefits, life insurance and more
ButcherBox is an equal opportunity employer committed to fostering a diverse, inclusive environment at all steps in the hiring process. Every qualified applicant will receive consideration without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We are happy provide reasonable accommodations during our hiring process. Please click here if you need to request an accommodation for your interview.
ButcherBox does not use artificial intelligence (AI) tools in any part of our hiring process. If you would like more information about how your data is processed, please contact us.